CRG
Overview
A CRG Client in the Triad area is looking for a Helpdesk Technician for a contract-to-hire position. This individual will be the first line of support for internal and external customers for all IT services and equipment. This candidate will manage help desk tickets, assign second-line support when necessary, and configure, set up, monitor, and troubleshoot computers, phones, printers, AD logins and email accounts, and other tasks as assigned by the Service Desk Manager.
Location Archdale, NC (onsite role)
Duration Contract to Hire
Pay $20-22/hour (DOE)
Work Hours 7am-4pm or 8am–5pm; occasional weekends and holidays may be needed.
Responsibilities
Handle Tier 1 service desk escalations through tickets, email, or phone
Follow up on outstanding requests and ensure timely resolution
Create user and service accounts and configure hardware as part of employee setup process
Support audio, video, and voice equipment in conference rooms
Manage and monitor internal assets to ensure accurate inventory records
Manage and monitor enterprise service desk application
Be eligible to travel to remote sites and subsidiaries
Other duties may be added and/or assigned as needed
Qualifications
Windows 7, 8.1, 10
Microsoft Office, Office 365, Outlook, Skype for Business
Printers, scanners, computer peripherals
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
McAfee products - security, laptop encryption and backup
Experience with McAfee desktop security products
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
1-3 years’ experience working in a Windows environment
Preferred Experience
An Associate degree or Bachelor’s degree, or equivalent work experience
Preference will be given to candidates with training, experience or certification in IT or networking, and previous service desk, call center experience
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Location Archdale, NC (onsite role)
Duration Contract to Hire
Pay $20-22/hour (DOE)
Work Hours 7am-4pm or 8am–5pm; occasional weekends and holidays may be needed.
Responsibilities
Handle Tier 1 service desk escalations through tickets, email, or phone
Follow up on outstanding requests and ensure timely resolution
Create user and service accounts and configure hardware as part of employee setup process
Support audio, video, and voice equipment in conference rooms
Manage and monitor internal assets to ensure accurate inventory records
Manage and monitor enterprise service desk application
Be eligible to travel to remote sites and subsidiaries
Other duties may be added and/or assigned as needed
Qualifications
Windows 7, 8.1, 10
Microsoft Office, Office 365, Outlook, Skype for Business
Printers, scanners, computer peripherals
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
McAfee products - security, laptop encryption and backup
Experience with McAfee desktop security products
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
1-3 years’ experience working in a Windows environment
Preferred Experience
An Associate degree or Bachelor’s degree, or equivalent work experience
Preference will be given to candidates with training, experience or certification in IT or networking, and previous service desk, call center experience
#J-18808-Ljbffr