CGI
Overview
Join to apply for the
Support Associate IV
role at
CGI This position is located in New York City, NY. Responsibilities
Receive undeliverable Passports, request issued applications from QC, research mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise Assist the Government Personnel with inquiries from Congress, Headquarters, White House, and other Government agencies Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD). Provide research and preliminary recommendations concerning PFBD. Maintain PFBD data bases PFBD CPC data base, PFBD SharePoint site Assist in training lower-level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures Operate various equipment for high speed scanning Required Qualifications To Be Successful In This Role
EDUCATION/EXPERIENCE: Bachelor’s Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high-volume production environment, and Six (6) years of general office experience, including Four (4) years of experience utilizing MS Word, MS Power Point, MS Excel, and MS Outlook OTHER QUALIFICATIONS: Good hand-eye coordination Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures Capable of performing repetitive tasks while maintaining a high level of accuracy, such as lifting, standing, reaching, twisting, sealing envelopes, opening mail, stacking, moving/stacking boxes, un-stapling, paper-clipping, book printing, sorting, filing, and reading Ability to multi-task while paying attention to detail and accuracy Ability to work in one place and traverse the office on a continuing basis Ability to provide basic customer support Desired qualifications/non-essential skills
Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport. Compensation
Hourly Rate: $23.85/hour Benefits and notices
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including skill level, relevant experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. CGI Federals benefits are offered to eligible professionals on their first day of employment to include: 401(k) Plan and Profit Participation, Paid Time Off (PTO), Paid Federal Holidays, Health & Welfare Benefits, and eligibility to participate in an attractive Share Purchase Plan (SPP) with company matching. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Some background investigations may include a credit check. CGI will consider qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox with the Position ID. This email is for accommodation requests only. We make it easy to translate military experience and skills. Click here to be directed to our site for veterans and transitioning service members. #CGIFederalJob We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Support Associate IV
role at
CGI This position is located in New York City, NY. Responsibilities
Receive undeliverable Passports, request issued applications from QC, research mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise Assist the Government Personnel with inquiries from Congress, Headquarters, White House, and other Government agencies Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD). Provide research and preliminary recommendations concerning PFBD. Maintain PFBD data bases PFBD CPC data base, PFBD SharePoint site Assist in training lower-level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures Operate various equipment for high speed scanning Required Qualifications To Be Successful In This Role
EDUCATION/EXPERIENCE: Bachelor’s Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high-volume production environment, and Six (6) years of general office experience, including Four (4) years of experience utilizing MS Word, MS Power Point, MS Excel, and MS Outlook OTHER QUALIFICATIONS: Good hand-eye coordination Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures Capable of performing repetitive tasks while maintaining a high level of accuracy, such as lifting, standing, reaching, twisting, sealing envelopes, opening mail, stacking, moving/stacking boxes, un-stapling, paper-clipping, book printing, sorting, filing, and reading Ability to multi-task while paying attention to detail and accuracy Ability to work in one place and traverse the office on a continuing basis Ability to provide basic customer support Desired qualifications/non-essential skills
Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport. Compensation
Hourly Rate: $23.85/hour Benefits and notices
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including skill level, relevant experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. CGI Federals benefits are offered to eligible professionals on their first day of employment to include: 401(k) Plan and Profit Participation, Paid Time Off (PTO), Paid Federal Holidays, Health & Welfare Benefits, and eligibility to participate in an attractive Share Purchase Plan (SPP) with company matching. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Some background investigations may include a credit check. CGI will consider qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox with the Position ID. This email is for accommodation requests only. We make it easy to translate military experience and skills. Click here to be directed to our site for veterans and transitioning service members. #CGIFederalJob We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr