Special-Lite
Position Overview
Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. This role requires a diverse skill set to investigate, diagnose, and resolve technical issues while implementing effective long-term solutions. Working collaboratively in a team environment, the role combines technical expertise with strong problem-solving and interpersonal skills to ensure exceptional customer service, enhance organizational productivity, and improve user satisfaction. Key Job Responsibilities
Provide tier one technical support to end-users, including onboarding process for new users, maintaining user personal computers, and maintaining computer network systems with necessary upgrades and configurations. Assist in the deployment and maintenance of IT infrastructure including workstations, servers, peripherals and networking infrastructure. Install or modify software, as recommended or prescribed, for new hardware and various computer-related systems, and address new software or hardware issues with the current systems as needed. Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements. Report on improvements and solutions made, as well as any setbacks. Create, edit and update IT documentation including training manuals, software deployment and installation documentation, and checklists for new and updated software, hardware and various computer-related systems. Position Requirements
Associate degree and/or trade school certification from an accredited educational institution in Computer technology, Information Systems, or a related degree program preferred. Minimum 2-4 years providing technical support in an enterprise environment. Experience provisioning, deploying, troubleshooting, and repairing Windows PCs. Ability to work on-premises at our Decatur MI location with occasional travel to remote plants as needed. Experience with RMM tools, Ticketing Systems (FreshService), Asset Management, and Imaging. Basic understanding of networking concepts including TCP/IP, DHCP, DNS, VPN. Experience writing technical and user-facing documentation. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Manufacturing Referrals increase your chances of interviewing at Special-Lite by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Disability insurance Get notified when a new job is posted.
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Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. This role requires a diverse skill set to investigate, diagnose, and resolve technical issues while implementing effective long-term solutions. Working collaboratively in a team environment, the role combines technical expertise with strong problem-solving and interpersonal skills to ensure exceptional customer service, enhance organizational productivity, and improve user satisfaction. Key Job Responsibilities
Provide tier one technical support to end-users, including onboarding process for new users, maintaining user personal computers, and maintaining computer network systems with necessary upgrades and configurations. Assist in the deployment and maintenance of IT infrastructure including workstations, servers, peripherals and networking infrastructure. Install or modify software, as recommended or prescribed, for new hardware and various computer-related systems, and address new software or hardware issues with the current systems as needed. Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements. Report on improvements and solutions made, as well as any setbacks. Create, edit and update IT documentation including training manuals, software deployment and installation documentation, and checklists for new and updated software, hardware and various computer-related systems. Position Requirements
Associate degree and/or trade school certification from an accredited educational institution in Computer technology, Information Systems, or a related degree program preferred. Minimum 2-4 years providing technical support in an enterprise environment. Experience provisioning, deploying, troubleshooting, and repairing Windows PCs. Ability to work on-premises at our Decatur MI location with occasional travel to remote plants as needed. Experience with RMM tools, Ticketing Systems (FreshService), Asset Management, and Imaging. Basic understanding of networking concepts including TCP/IP, DHCP, DNS, VPN. Experience writing technical and user-facing documentation. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Manufacturing Referrals increase your chances of interviewing at Special-Lite by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Disability insurance Get notified when a new job is posted.
#J-18808-Ljbffr