Jobs via Dice
IT Support Specialist I (Swing Shift)
Jobs via Dice, Los Angeles, California, United States, 90079
Overview
IT Support Specialist I (Swing Shift) at Jobs via Dice — Los Angeles, CA. Reports to the Director of Helpdesk and Support Services. The IT Support Specialist I is the frontline contact for IT support issues and requests, providing telephone and email support for firm-approved technology and related services. Position details
Reports to : Director of Helpdesk and Support Services Location : Los Angeles Office Other key relationships : Works with attorneys, staff, professional managers and firm directors; interacts with IT staff at various levels, including IT Directors and CIO; frequent contact with attorneys across firm offices Responsibilities
Resolve end-user calls presented by phone, email, or face-to-face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access. Monitor incident queue dashboard and resolve all assigned IT incidents using the ticketing system (ServiceNow). Maintain a workload of 25-35 incidents per day. Escalate incidents to Level II or appropriate support teams when needed and follow up with escalation teams as the single point of contact for end users. Maintain a 1:1 call to ticket ratio and share knowledge by creating or updating knowledgebase entries. Maintain the highest level of customer service; work independently and as part of a team. Periodically assist with testing software applications, firm images, and updating technical documentation; perform additional duties as requested. Candidate qualifications
Minimum requirements : Minimum 1-year experience supporting technology in a medium to large law firm Expert proficiency in Microsoft Office Suite (2013/2016/2019/365), especially Word Proficiency with commonly used legal applications including document management systems, legal template and numbering software, document comparison software, timekeeping software, and Adobe Acrobat Pro Expert proficiency supporting Microsoft Windows (performance and connectivity issues)
Desired qualifications : Bachelor's Degree or 2-year IT Support environment experience International law firm experience preferred Ability to install, service and support Dell hardware Experience maintaining Active Directory (user accounts) and administering distribution lists, mobile devices, and mailboxes in Exchange Experience troubleshooting Windows 10 Excellent communication, organizational, and customer service skills; ability to interact with a diverse user base calmly and professionally Ability to learn new software applications and legal-specific software; strong time management and multitasking abilities Team player with reliable attendance and ability to maintain confidentiality; multilingual abilities preferred
Work arrangement & benefits
Shift: Wednesday–Saturday 3:00 pm–12:00 am, every other Tuesday 5:00 pm–midnight.
Swing shift; candidates must reside in the Los Angeles area for initial onsite training at 865 South Figueroa Street, Los Angeles, CA 90017.
Remote work 100% thereafter with occasional in-office needs for training or special projects. Salary: $70,000.00 – $75,000.00 per year Benefits: Cigna medical and dental, Eyemed vision, Flexible Spending Accounts, transportation benefits, 401(k) with profit sharing, vacation accrual based on tenure Workplace type: Hybrid in Los Angeles, CA Application deadline: This position is anticipated to close on Oct 22, 2025 Company notes
About TEKsystems: TEKsystems is an Allegis Group company. TEKsystems and TEKsystems Global Services are equal opportunity employers. We partner with clients to transform and drive business outcomes. This description includes the basic information about the role and required qualifications as provided by the posting.
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IT Support Specialist I (Swing Shift) at Jobs via Dice — Los Angeles, CA. Reports to the Director of Helpdesk and Support Services. The IT Support Specialist I is the frontline contact for IT support issues and requests, providing telephone and email support for firm-approved technology and related services. Position details
Reports to : Director of Helpdesk and Support Services Location : Los Angeles Office Other key relationships : Works with attorneys, staff, professional managers and firm directors; interacts with IT staff at various levels, including IT Directors and CIO; frequent contact with attorneys across firm offices Responsibilities
Resolve end-user calls presented by phone, email, or face-to-face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access. Monitor incident queue dashboard and resolve all assigned IT incidents using the ticketing system (ServiceNow). Maintain a workload of 25-35 incidents per day. Escalate incidents to Level II or appropriate support teams when needed and follow up with escalation teams as the single point of contact for end users. Maintain a 1:1 call to ticket ratio and share knowledge by creating or updating knowledgebase entries. Maintain the highest level of customer service; work independently and as part of a team. Periodically assist with testing software applications, firm images, and updating technical documentation; perform additional duties as requested. Candidate qualifications
Minimum requirements : Minimum 1-year experience supporting technology in a medium to large law firm Expert proficiency in Microsoft Office Suite (2013/2016/2019/365), especially Word Proficiency with commonly used legal applications including document management systems, legal template and numbering software, document comparison software, timekeeping software, and Adobe Acrobat Pro Expert proficiency supporting Microsoft Windows (performance and connectivity issues)
Desired qualifications : Bachelor's Degree or 2-year IT Support environment experience International law firm experience preferred Ability to install, service and support Dell hardware Experience maintaining Active Directory (user accounts) and administering distribution lists, mobile devices, and mailboxes in Exchange Experience troubleshooting Windows 10 Excellent communication, organizational, and customer service skills; ability to interact with a diverse user base calmly and professionally Ability to learn new software applications and legal-specific software; strong time management and multitasking abilities Team player with reliable attendance and ability to maintain confidentiality; multilingual abilities preferred
Work arrangement & benefits
Shift: Wednesday–Saturday 3:00 pm–12:00 am, every other Tuesday 5:00 pm–midnight.
Swing shift; candidates must reside in the Los Angeles area for initial onsite training at 865 South Figueroa Street, Los Angeles, CA 90017.
Remote work 100% thereafter with occasional in-office needs for training or special projects. Salary: $70,000.00 – $75,000.00 per year Benefits: Cigna medical and dental, Eyemed vision, Flexible Spending Accounts, transportation benefits, 401(k) with profit sharing, vacation accrual based on tenure Workplace type: Hybrid in Los Angeles, CA Application deadline: This position is anticipated to close on Oct 22, 2025 Company notes
About TEKsystems: TEKsystems is an Allegis Group company. TEKsystems and TEKsystems Global Services are equal opportunity employers. We partner with clients to transform and drive business outcomes. This description includes the basic information about the role and required qualifications as provided by the posting.
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