Compucom
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Field Tech II
role at
Compucom Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that act like an owner, do the right thing, and have fun doing it. We’re looking for a Field Tech II to join our team.
Responsibilities
Diagnoses mechanical, hardware, software and systems failures, using established procedures.
Performs service, repair and/or installation of computer products including system hardware, PCs, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical skill sets. Follow-up with end users to provide status updates as per service level guidelines (SLA's).
Monitor calls, incidents and requests using client provided ServiceNow tool.
Skills and Qualifications
Minimum 1 year experience in related field.
Sound understanding of customer support, operations, and processes.
A+ certification
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
OEM repair experience
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.
Wage Range The hourly rate for this position is between $17.25 - $24.20 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Equal Employment Opportunity Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Seniorities and Employment Type
Seniority level: Entry level
Employment type: Full-time
Job function and Industry
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Compucom by 2x
Get notified about new Field Technician jobs in Merrimack, NH.
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Field Tech II
role at
Compucom Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that act like an owner, do the right thing, and have fun doing it. We’re looking for a Field Tech II to join our team.
Responsibilities
Diagnoses mechanical, hardware, software and systems failures, using established procedures.
Performs service, repair and/or installation of computer products including system hardware, PCs, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical skill sets. Follow-up with end users to provide status updates as per service level guidelines (SLA's).
Monitor calls, incidents and requests using client provided ServiceNow tool.
Skills and Qualifications
Minimum 1 year experience in related field.
Sound understanding of customer support, operations, and processes.
A+ certification
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
OEM repair experience
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.
Wage Range The hourly rate for this position is between $17.25 - $24.20 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Equal Employment Opportunity Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Seniorities and Employment Type
Seniority level: Entry level
Employment type: Full-time
Job function and Industry
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Compucom by 2x
Get notified about new Field Technician jobs in Merrimack, NH.
#J-18808-Ljbffr