PetSmart
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Retail Store Manager
About Life at PetSmart
At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets—and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings: Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities JOB SUMMARY PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. ESSENTIAL RESPONSIBILITIES Job responsibilities include, but are not limited to: People Leadership: Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Accountable for creating and posting the schedule for the entire store. Facilitates the associate experience and supports associate development. Delegates effectively and empowers others to succeed. Cascades information to associates and adjusts team priorities to meet goals. Ensures continued alignment and responds effectively to a changing environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Ensures all associate reviews are delivered on time. Overall Store Experience: Leads the associate and pet parent experience at all levels. Accountable for the pet parent experience and outcomes. Builds a store environment focused on delivering an exceptional experience. Evaluates operations and seeks opportunities for improvement. Collaborates with the Store Leadership team for efficient outcomes. Maintains store standards and leads a culture of empowerment. Conducts monthly Core and Services Walks to validate execution of policies. Prioritizes and ensures a safe environment for all. Ensures compliance with inventory management tools. Communicates business and financial objectives to leaders. Reviews in-store cameras for safety practices and associate behaviors. Takes immediate action when a sick/injured pet is identified. Shares responsibility with store opening and closing procedures. Business Management: Delivers corporate strategy and profitability goals. Analyzes and responds to reporting in all areas of the store. Identifies and drives opportunities to grow the business. Manages expenses and other relevant store metrics. Creates and posts schedules for the entire store. Processes payroll weekly and manages labor within budget. Executes reporting and paperwork as required by the Company. Runs store-related errands to support store needs. QUALIFICATIONS 4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability required, flexibility in schedule. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. SUPERVISORY RESPONSIBILITY Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. PHYSICAL DEMANDS AND WORK ENVIRONMENT Associate required to stand, walk, climb a ladder, and use hands. Must frequently lift and/or move up to 50 pounds. Occasionally exposed to moving mechanical parts and a wet environment. Do what you love Join us for a chance to make a
meaningful impact
every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create
moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you!
Apply Now! *This listing is not an indication that the position is currently open or available. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
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obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets—and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings: Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities JOB SUMMARY PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. ESSENTIAL RESPONSIBILITIES Job responsibilities include, but are not limited to: People Leadership: Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Accountable for creating and posting the schedule for the entire store. Facilitates the associate experience and supports associate development. Delegates effectively and empowers others to succeed. Cascades information to associates and adjusts team priorities to meet goals. Ensures continued alignment and responds effectively to a changing environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Ensures all associate reviews are delivered on time. Overall Store Experience: Leads the associate and pet parent experience at all levels. Accountable for the pet parent experience and outcomes. Builds a store environment focused on delivering an exceptional experience. Evaluates operations and seeks opportunities for improvement. Collaborates with the Store Leadership team for efficient outcomes. Maintains store standards and leads a culture of empowerment. Conducts monthly Core and Services Walks to validate execution of policies. Prioritizes and ensures a safe environment for all. Ensures compliance with inventory management tools. Communicates business and financial objectives to leaders. Reviews in-store cameras for safety practices and associate behaviors. Takes immediate action when a sick/injured pet is identified. Shares responsibility with store opening and closing procedures. Business Management: Delivers corporate strategy and profitability goals. Analyzes and responds to reporting in all areas of the store. Identifies and drives opportunities to grow the business. Manages expenses and other relevant store metrics. Creates and posts schedules for the entire store. Processes payroll weekly and manages labor within budget. Executes reporting and paperwork as required by the Company. Runs store-related errands to support store needs. QUALIFICATIONS 4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability required, flexibility in schedule. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. SUPERVISORY RESPONSIBILITY Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. PHYSICAL DEMANDS AND WORK ENVIRONMENT Associate required to stand, walk, climb a ladder, and use hands. Must frequently lift and/or move up to 50 pounds. Occasionally exposed to moving mechanical parts and a wet environment. Do what you love Join us for a chance to make a
meaningful impact
every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create
moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you!
Apply Now! *This listing is not an indication that the position is currently open or available. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
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