First Foundation
Summary:
This position is responsible for assessing various situations and identifying risks related to fraud to the bank and its clients. The investigator works closely with retail banking and operations teams to assist with fraud investigation and deterrence. The role requires triage work, research, and clear documentation of findings. Must be analytical, focused, and stay apprised of industry fraud trends to detect instances and prevent loss.
Duties and Responsibilities:
Comply with all applicable laws and regulations.
Monitor fraud alert transactions through the bank’s monitoring software to identify unusual activity related to ATM/Debit cards, credit cards, new accounts, checks, and loans.
Perform reviews utilizing tools and reports to identify potentially fraudulent activities on deposit and loan accounts.
Research incidents, interact with departments, and engage with banks, companies, and authorities when necessary.
Provide excellent customer service to clients impacted by fraud, including detection of identity theft, elder financial abuse, and related reporting.
Review new accounts, negative balance accounts, ACH reports, Fiserv fraud notifications, and suspicious activity on existing accounts.
Assist in preparing and completing reports and case file documentation to adhere to policies and procedures.
Utilize bank systems to evaluate accounts that may require unique treatment.
Interview victims, witnesses, and suspects to obtain incident details.
Present case summaries to the management team as needed.
Analyze transactional data and historical client activity to determine irregular activity.
Compose case narratives and complete the initial Suspicious Activity Report (SAR) recommendation and justification.
Assist with editing and updating internal departmental procedures.
Provide training and guidance to new or less experienced team members.
Perform other duties as assigned.
Salary Range:
The salary range budgeted for this position represents the Company’s good faith minimum and maximum range. Compensation may vary based on qualifications, skills, experience, and location.
Geographic Location:
Irvine, CA: $60,100 – $84,200 (Annually)
Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we cannot sponsor or take over the sponsorship of an Employment Visa.
Qualifications Education and/or Experience:
The successful candidate will possess a bachelor’s degree or an equivalent combination of education and experience; 3+ years of direct experience in Fraud Investigations is preferred. 5+ years of banking experience in retail, operations, compliance, or BSA setting is required.
Skills:
Working knowledge of current bank fraud investigative techniques; independent monitoring and analysis to detect and prevent fraud; strong written and verbal communication; effective time management and organizational skills.
Physical Demands:
The employee regularly sits, uses hands for computer controls, reaches with hands and arms, communicates on phone with headset, lifts up to 25 pounds occasionally. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and focus adjustment. This job description is subject to change at any time.
First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.
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This position is responsible for assessing various situations and identifying risks related to fraud to the bank and its clients. The investigator works closely with retail banking and operations teams to assist with fraud investigation and deterrence. The role requires triage work, research, and clear documentation of findings. Must be analytical, focused, and stay apprised of industry fraud trends to detect instances and prevent loss.
Duties and Responsibilities:
Comply with all applicable laws and regulations.
Monitor fraud alert transactions through the bank’s monitoring software to identify unusual activity related to ATM/Debit cards, credit cards, new accounts, checks, and loans.
Perform reviews utilizing tools and reports to identify potentially fraudulent activities on deposit and loan accounts.
Research incidents, interact with departments, and engage with banks, companies, and authorities when necessary.
Provide excellent customer service to clients impacted by fraud, including detection of identity theft, elder financial abuse, and related reporting.
Review new accounts, negative balance accounts, ACH reports, Fiserv fraud notifications, and suspicious activity on existing accounts.
Assist in preparing and completing reports and case file documentation to adhere to policies and procedures.
Utilize bank systems to evaluate accounts that may require unique treatment.
Interview victims, witnesses, and suspects to obtain incident details.
Present case summaries to the management team as needed.
Analyze transactional data and historical client activity to determine irregular activity.
Compose case narratives and complete the initial Suspicious Activity Report (SAR) recommendation and justification.
Assist with editing and updating internal departmental procedures.
Provide training and guidance to new or less experienced team members.
Perform other duties as assigned.
Salary Range:
The salary range budgeted for this position represents the Company’s good faith minimum and maximum range. Compensation may vary based on qualifications, skills, experience, and location.
Geographic Location:
Irvine, CA: $60,100 – $84,200 (Annually)
Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we cannot sponsor or take over the sponsorship of an Employment Visa.
Qualifications Education and/or Experience:
The successful candidate will possess a bachelor’s degree or an equivalent combination of education and experience; 3+ years of direct experience in Fraud Investigations is preferred. 5+ years of banking experience in retail, operations, compliance, or BSA setting is required.
Skills:
Working knowledge of current bank fraud investigative techniques; independent monitoring and analysis to detect and prevent fraud; strong written and verbal communication; effective time management and organizational skills.
Physical Demands:
The employee regularly sits, uses hands for computer controls, reaches with hands and arms, communicates on phone with headset, lifts up to 25 pounds occasionally. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and focus adjustment. This job description is subject to change at any time.
First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.
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