Augusta University
Financial Aid Counselor 2
Job ID: 286514 · Location: Summerville Campus · Full/Part Time: Full Time About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. Augusta University is committed to experiential learning that blends arts and application, humanities, and the health sciences. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia supports Freedom of Expression as stated in Board Policy. More details on USG policies are available online. Location
Augusta University- Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information
The Office of Student Financial Aid (OSFA) at Augusta University helps students secure funds for their education, advise on eligibility for financial aid programs, assist with completing documents, and counsel students on rights and responsibilities of receiving aid. Job Summary
This position determines eligibility for and manages the awarding of student financial aid from federal, state, institutional and other sources. Responsibilities include assisting students and families with the FAFSA, counseling on financial aid programs, reviewing documentation, maintaining accurate records, and ensuring compliance with applicable laws and regulations. The role aims to enroll and retain students who may not otherwise be able to attend or graduate without financial assistance. Responsibilities
COUNSELING: Provide comprehensive counseling to students and families regarding financial aid eligibility, available aid programs, disbursement procedures, and requirements for aid renewal. Educate students on how changes in enrollment status may affect aid eligibility, including withdrawal and SAP standards. Advise on alternative funding options such as payment plans to meet deadlines and financial obligations. CUSTOMER SERVICE: Deliver high-quality customer service by assisting with FAFSA submissions, documentation, and the federal verification process. Identify and support students facing challenges that may impact their academic and financial standing. Communicate with students to resolve outstanding aid issues and provide outreach related to incomplete applications. Liaise with external agencies for fund disbursement and collaborate with Admissions, Registrar, Academic Advising, and Student Accounts to align financial aid with enrollment and billing. RECORD MAINTENANCE: Review, reconcile, and verify financial aid data submitted via FAFSA and supporting documentation for accuracy. Investigate rejected FAFSAs and determine appropriate resolutions. Assess cases for special or unusual circumstances justifying professional judgment or dependency override. Make and report corrections to the Department of Education and ensure documentation is complete and audit ready. AWARDING AND ADJUSTMENTS: Maintain compliance with federal, state, and institutional regulations governing financial aid programs. Interpret and apply policy updates while assisting with awarding and adjustment of aid packages, including state scholarships and grants. Use accounting and reconciliation skills to ensure accuracy in fund disbursement, perform Return to Title IV (R2T4) calculations, and resolve discrepancies. Support system file loads and data integrity tasks as needed. PROFESSIONAL DEVELOPMENT: Engage in ongoing professional development to stay current with regulatory and institutional changes. Support implementation of new departmental initiatives and contribute to process improvement projects. Provide training and mentorship to other staff as needed. OTHER: Perform all other duties as assigned. Required Qualifications
Bachelor's degree from an accredited college or university and three years of financial aid or related work experience required. Preferred Qualifications
Experience with Department of Education software (FAA Access, NSLDS, COD, R2T4, etc.) and Ellucian Banner and CampusLogic. Knowledge, Skills & Abilities
KNOWLEDGE: Understanding and adherence to federal and state statutes regarding eligibility and distribution of student financial aid. Knowledge of FERPA. SKILLS: Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational abilities. ABILITIES: Maintain confidentiality. Learn and adapt to financial aid systems (Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and related databases). Assess issues, make independent decisions, and address problems efficiently. Prioritize and manage multiple tasks in a fast-paced environment. Establish and maintain effective relationships with staff, faculty, students, and stakeholders. Provide exceptional customer service and guide students and families through the financial aid process. Shift/Salary/Benefits
Shift: Days; M-F Pay Band: B7 Salary: $20.29/hour to $21.89/hour Salary to be commensurate with qualifications within the established range. Conditions of Employment
All selected candidates must pass a Background Check prior to starting. Credit check may be required for Positions of Trust or approved Purchase Card usage. Motor vehicle reports may be required for driving Augusta University vehicles. Faculty hires may need original transcripts or credential evaluations for foreign degrees. All employees must protect sensitive information and adhere to cybersecurity and privacy policies. Credit Check
This position may require handling of cash or other sensitive information and will require a satisfactory consumer credit check as a condition of employment. Equal Employment Opportunity
Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply
Consider applying with us today.
https://www.augusta.edu/hr/jobs/ External Applicants: Select University Faculty & Staff > External Applicants. Internal Applicants: Select University Faculty & Staff > Internal Applicants. For assistance, call 706-721-9365. To apply, visit
https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=286514&PostingSeq=1
#J-18808-Ljbffr
Job ID: 286514 · Location: Summerville Campus · Full/Part Time: Full Time About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. Augusta University is committed to experiential learning that blends arts and application, humanities, and the health sciences. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia supports Freedom of Expression as stated in Board Policy. More details on USG policies are available online. Location
Augusta University- Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information
The Office of Student Financial Aid (OSFA) at Augusta University helps students secure funds for their education, advise on eligibility for financial aid programs, assist with completing documents, and counsel students on rights and responsibilities of receiving aid. Job Summary
This position determines eligibility for and manages the awarding of student financial aid from federal, state, institutional and other sources. Responsibilities include assisting students and families with the FAFSA, counseling on financial aid programs, reviewing documentation, maintaining accurate records, and ensuring compliance with applicable laws and regulations. The role aims to enroll and retain students who may not otherwise be able to attend or graduate without financial assistance. Responsibilities
COUNSELING: Provide comprehensive counseling to students and families regarding financial aid eligibility, available aid programs, disbursement procedures, and requirements for aid renewal. Educate students on how changes in enrollment status may affect aid eligibility, including withdrawal and SAP standards. Advise on alternative funding options such as payment plans to meet deadlines and financial obligations. CUSTOMER SERVICE: Deliver high-quality customer service by assisting with FAFSA submissions, documentation, and the federal verification process. Identify and support students facing challenges that may impact their academic and financial standing. Communicate with students to resolve outstanding aid issues and provide outreach related to incomplete applications. Liaise with external agencies for fund disbursement and collaborate with Admissions, Registrar, Academic Advising, and Student Accounts to align financial aid with enrollment and billing. RECORD MAINTENANCE: Review, reconcile, and verify financial aid data submitted via FAFSA and supporting documentation for accuracy. Investigate rejected FAFSAs and determine appropriate resolutions. Assess cases for special or unusual circumstances justifying professional judgment or dependency override. Make and report corrections to the Department of Education and ensure documentation is complete and audit ready. AWARDING AND ADJUSTMENTS: Maintain compliance with federal, state, and institutional regulations governing financial aid programs. Interpret and apply policy updates while assisting with awarding and adjustment of aid packages, including state scholarships and grants. Use accounting and reconciliation skills to ensure accuracy in fund disbursement, perform Return to Title IV (R2T4) calculations, and resolve discrepancies. Support system file loads and data integrity tasks as needed. PROFESSIONAL DEVELOPMENT: Engage in ongoing professional development to stay current with regulatory and institutional changes. Support implementation of new departmental initiatives and contribute to process improvement projects. Provide training and mentorship to other staff as needed. OTHER: Perform all other duties as assigned. Required Qualifications
Bachelor's degree from an accredited college or university and three years of financial aid or related work experience required. Preferred Qualifications
Experience with Department of Education software (FAA Access, NSLDS, COD, R2T4, etc.) and Ellucian Banner and CampusLogic. Knowledge, Skills & Abilities
KNOWLEDGE: Understanding and adherence to federal and state statutes regarding eligibility and distribution of student financial aid. Knowledge of FERPA. SKILLS: Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational abilities. ABILITIES: Maintain confidentiality. Learn and adapt to financial aid systems (Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and related databases). Assess issues, make independent decisions, and address problems efficiently. Prioritize and manage multiple tasks in a fast-paced environment. Establish and maintain effective relationships with staff, faculty, students, and stakeholders. Provide exceptional customer service and guide students and families through the financial aid process. Shift/Salary/Benefits
Shift: Days; M-F Pay Band: B7 Salary: $20.29/hour to $21.89/hour Salary to be commensurate with qualifications within the established range. Conditions of Employment
All selected candidates must pass a Background Check prior to starting. Credit check may be required for Positions of Trust or approved Purchase Card usage. Motor vehicle reports may be required for driving Augusta University vehicles. Faculty hires may need original transcripts or credential evaluations for foreign degrees. All employees must protect sensitive information and adhere to cybersecurity and privacy policies. Credit Check
This position may require handling of cash or other sensitive information and will require a satisfactory consumer credit check as a condition of employment. Equal Employment Opportunity
Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply
Consider applying with us today.
https://www.augusta.edu/hr/jobs/ External Applicants: Select University Faculty & Staff > External Applicants. Internal Applicants: Select University Faculty & Staff > Internal Applicants. For assistance, call 706-721-9365. To apply, visit
https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=286514&PostingSeq=1
#J-18808-Ljbffr