HealthStream
Success Manager – HealthStream
HealthStream is a leader in healthcare workforce solutions, delivering learning, credentialing, and scheduling applications on the industry’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety, fostering a workplace where people flourish and care thrives. Why Join Us
At HealthStream, you’ll make a meaningful impact on the future of healthcare by collaborating with a talented team dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Position Overview
The Success Manager drives customer success by cultivating strategic relationships with internal and external stakeholders, delivering impactful business outcomes, and supporting the broader mission of empowering customers for transformational success. The role owns customer retention, growth, and value realization while collaborating across teams. Key Responsibilities
Build consultative relationships with key customer stakeholders to ensure satisfaction, adoption, and progress toward organizational goals. Advise customers on best practices, focusing on the onboarding phase to achieve desired business outcomes and ongoing value realization. Leverage customer data to proactively intervene and drive improvements in product adoption and utilization at scale and through personalized engagement. Maintain documentation of engagement activities, risk status, and other relevant information for visibility and effective automated processes. Collaborate cross‑functionally to deliver seamless customer experiences, share feedback for continuous improvement, and execute account renewal and risk remediation strategies. Serve as a liaison with Product Management on user groups, product updates, surveys, customer pilots, and joint webinars. Partner with cross‑functional teams to ensure self‑service resources are accurate, up‑to‑date, and meet customer needs. Identify and nurture referenceable accounts and capture success stories and ROI metrics. Support onboarding of new team members and cross‑functional colleagues, proactively identifying and addressing bottlenecks in customer processes. Qualifications
Bachelor’s degree in healthcare, business, technical, or related field. Minimum 2 years in a B2B customer success, sales, or related role. Experience in a healthcare organization preferred; SaaS experience highly desirable. Proficiency with Microsoft Office and success management platforms (e.g., Totango, Gainsight) is desirable. Strong communication and presentation skills for executive‑level stakeholder engagement. Data fluency and customer relationship management expertise. Problem‑solving, cross‑functional collaboration, and leadership skills. Willingness to travel up to 20% and support hybrid work environments. Compensation
Salary range: $70,352 – $100,000, commensurate with experience and qualifications. Benefits
Medical, Dental, and Vision insurance Paid Time Off and Parental Leave 401(k) and Roth with company match Flexible Spending and Health Savings Accounts Life, Disability, and Short‑Term Insurance Employee Assistance Program and Fitness Reimbursement Legal Protection, Identity Protection, and Pet Insurance HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran status, genetic information, or any other category deemed protected by state and/or federal law.
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HealthStream is a leader in healthcare workforce solutions, delivering learning, credentialing, and scheduling applications on the industry’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety, fostering a workplace where people flourish and care thrives. Why Join Us
At HealthStream, you’ll make a meaningful impact on the future of healthcare by collaborating with a talented team dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Position Overview
The Success Manager drives customer success by cultivating strategic relationships with internal and external stakeholders, delivering impactful business outcomes, and supporting the broader mission of empowering customers for transformational success. The role owns customer retention, growth, and value realization while collaborating across teams. Key Responsibilities
Build consultative relationships with key customer stakeholders to ensure satisfaction, adoption, and progress toward organizational goals. Advise customers on best practices, focusing on the onboarding phase to achieve desired business outcomes and ongoing value realization. Leverage customer data to proactively intervene and drive improvements in product adoption and utilization at scale and through personalized engagement. Maintain documentation of engagement activities, risk status, and other relevant information for visibility and effective automated processes. Collaborate cross‑functionally to deliver seamless customer experiences, share feedback for continuous improvement, and execute account renewal and risk remediation strategies. Serve as a liaison with Product Management on user groups, product updates, surveys, customer pilots, and joint webinars. Partner with cross‑functional teams to ensure self‑service resources are accurate, up‑to‑date, and meet customer needs. Identify and nurture referenceable accounts and capture success stories and ROI metrics. Support onboarding of new team members and cross‑functional colleagues, proactively identifying and addressing bottlenecks in customer processes. Qualifications
Bachelor’s degree in healthcare, business, technical, or related field. Minimum 2 years in a B2B customer success, sales, or related role. Experience in a healthcare organization preferred; SaaS experience highly desirable. Proficiency with Microsoft Office and success management platforms (e.g., Totango, Gainsight) is desirable. Strong communication and presentation skills for executive‑level stakeholder engagement. Data fluency and customer relationship management expertise. Problem‑solving, cross‑functional collaboration, and leadership skills. Willingness to travel up to 20% and support hybrid work environments. Compensation
Salary range: $70,352 – $100,000, commensurate with experience and qualifications. Benefits
Medical, Dental, and Vision insurance Paid Time Off and Parental Leave 401(k) and Roth with company match Flexible Spending and Health Savings Accounts Life, Disability, and Short‑Term Insurance Employee Assistance Program and Fitness Reimbursement Legal Protection, Identity Protection, and Pet Insurance HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran status, genetic information, or any other category deemed protected by state and/or federal law.
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