Troutman Pepper Locke LLP
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eBilling Specialist
role at
Troutman Pepper Locke LLP
We are always seeking talented, motivated, growth‑minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team!
Essential Duties And Responsibilities
Responsible for the submission of eBilled client invoices and escalation of unresolved eBilling issues to the eBilling manager to leverage support for delivering solutions.
Identify, research, and troubleshoot rejected invoices for resolution and resubmission.
Work closely with the eBilling Manager and other billing specialists to resolve eBilling related issues and take ownership for the proper setup of eBilled matters in the Aderant billing system to ensure invoices are prepared accurately.
Collaborate with the Collection Team to resolve any eBilling issues reported directly to the Collection Team by the client, and perform the required follow‑up when issues are resolved.
Submit requests through eBilling vending sites for accruals, appeals, budgets and timekeeper approvals.
Ensure timely and regular communication for issues regarding eBilling rejections to the appropriate internal team member and, if necessary, to the impacted attorney and legal practice assistant.
Monitor deduction notifications and forward in a timely manner to billing specialists and legal practice assistants to obtain the attorney’s challenge response for filing an appeal within the appropriate time.
Report eBilling status for specific clients and deliver reports as requested to management.
Knowledge, Skills And Abilities
Proven ability to communicate effectively verbally and in writing.
Ability to communicate with people internally and externally at all levels to enhance the client experience.
Ability to prioritize and manage multiple competing priorities in a dynamic rapidly changing environment.
Ability to produce high volume, computerized document edits in a fast‑paced, deadline driven environment.
Possess outstanding customer/client service and interpersonal skills.
Demonstrated ability to work collaboratively to represent the department in a professional and positive manner.
Proficient in the use of Excel.
Education And/or Experience
Bachelor’s degree or any combination of training, education and experience that demonstrates the ability to perform the duties of the position.
Minimum of two (2) years of eBilling experience.
Experience with eBilling within a law firm is preferred.
BillBlast, eBilling Hub and Aderant/CMS experience preferred.
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid‑19.
Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Hiring Salary Range $60,000.00 - $80,000.00
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eBilling Specialist
role at
Troutman Pepper Locke LLP
We are always seeking talented, motivated, growth‑minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team!
Essential Duties And Responsibilities
Responsible for the submission of eBilled client invoices and escalation of unresolved eBilling issues to the eBilling manager to leverage support for delivering solutions.
Identify, research, and troubleshoot rejected invoices for resolution and resubmission.
Work closely with the eBilling Manager and other billing specialists to resolve eBilling related issues and take ownership for the proper setup of eBilled matters in the Aderant billing system to ensure invoices are prepared accurately.
Collaborate with the Collection Team to resolve any eBilling issues reported directly to the Collection Team by the client, and perform the required follow‑up when issues are resolved.
Submit requests through eBilling vending sites for accruals, appeals, budgets and timekeeper approvals.
Ensure timely and regular communication for issues regarding eBilling rejections to the appropriate internal team member and, if necessary, to the impacted attorney and legal practice assistant.
Monitor deduction notifications and forward in a timely manner to billing specialists and legal practice assistants to obtain the attorney’s challenge response for filing an appeal within the appropriate time.
Report eBilling status for specific clients and deliver reports as requested to management.
Knowledge, Skills And Abilities
Proven ability to communicate effectively verbally and in writing.
Ability to communicate with people internally and externally at all levels to enhance the client experience.
Ability to prioritize and manage multiple competing priorities in a dynamic rapidly changing environment.
Ability to produce high volume, computerized document edits in a fast‑paced, deadline driven environment.
Possess outstanding customer/client service and interpersonal skills.
Demonstrated ability to work collaboratively to represent the department in a professional and positive manner.
Proficient in the use of Excel.
Education And/or Experience
Bachelor’s degree or any combination of training, education and experience that demonstrates the ability to perform the duties of the position.
Minimum of two (2) years of eBilling experience.
Experience with eBilling within a law firm is preferred.
BillBlast, eBilling Hub and Aderant/CMS experience preferred.
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid‑19.
Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Hiring Salary Range $60,000.00 - $80,000.00
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