Regions Bank
Relationship Banker I (Cedar Falls Branch)
Regions Bank, Cedar Falls, Iowa, United States, 50613
Overview
Regions is dedicated to safeguarding personal information submitted for job opportunities. Information will be collected and reviewed to evaluate qualifications and experience for job opportunities and will not be used for marketing or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role is to create meaningful personal connections with customers while processing transactions, identify ways Regions can meet customer needs, and assist in resolving end-to-end customer service inquiries. This role offers opportunities for growth, development, and upward mobility for candidates with prior teller, limited banking, or some retail sales experience. Regions\' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want. This requires strong communication skills and the ability to provide personalized customer service. Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset requests, reordering checks, basic problem resolution) Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) Assists branch and fellow team members with basic tasks to aid in customer problem resolution May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs Refers customers to an internal team of experts when more complex financial goals and needs are recognized Follows all bank processes and procedures and adheres to applicable laws and regulations, including duties delegated and assigned by the Branch Manager; ensures sound banking practices and manages, identifies and reports operational risks Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full-time Compensation Details
Pay ranges are job-specific and provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and performance in the job role. Pay will vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum:
$35,299.47 USD Median:
$40,230.00 USD Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information
Regions offers a benefits package that is flexibile and comprehensive. Lists below are a synopsis of benefits offered for informational purposes, not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associates at any time. To learn more about Regions’ benefits, please use the provided link. https://www.regions.com/welcometour/benefits.rf Location Details
Cedar Falls, University Avenue Location
Cedar Falls, Iowa Equal Opportunity Employer including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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Regions is dedicated to safeguarding personal information submitted for job opportunities. Information will be collected and reviewed to evaluate qualifications and experience for job opportunities and will not be used for marketing or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role is to create meaningful personal connections with customers while processing transactions, identify ways Regions can meet customer needs, and assist in resolving end-to-end customer service inquiries. This role offers opportunities for growth, development, and upward mobility for candidates with prior teller, limited banking, or some retail sales experience. Regions\' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want. This requires strong communication skills and the ability to provide personalized customer service. Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset requests, reordering checks, basic problem resolution) Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) Assists branch and fellow team members with basic tasks to aid in customer problem resolution May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs Refers customers to an internal team of experts when more complex financial goals and needs are recognized Follows all bank processes and procedures and adheres to applicable laws and regulations, including duties delegated and assigned by the Branch Manager; ensures sound banking practices and manages, identifies and reports operational risks Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full-time Compensation Details
Pay ranges are job-specific and provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and performance in the job role. Pay will vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum:
$35,299.47 USD Median:
$40,230.00 USD Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information
Regions offers a benefits package that is flexibile and comprehensive. Lists below are a synopsis of benefits offered for informational purposes, not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associates at any time. To learn more about Regions’ benefits, please use the provided link. https://www.regions.com/welcometour/benefits.rf Location Details
Cedar Falls, University Avenue Location
Cedar Falls, Iowa Equal Opportunity Employer including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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