Commerce Bancshares
Personal Banker - St Charles/Wentzville
Commerce Bancshares, Creve Coeur, Missouri, United States
About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. After more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading.
Compensation Range Hourly: $19.50 - $23.75 (Amount based on relevant experience, skills, and competencies.) About This Job Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long-lasting relationships with customers, co-workers, and other lines of business within Commerce. Your goal is to uncover the financial needs of each customer and educate them on solutions to address those needs. Responsibilities Receive the tools, resources, and training you need to be successful. Educate customers on a variety of retail products and digital solutions that enhance the customer experience. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Actively listen to our customers to make appropriate recommendations that match their needs. Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified. Interact with customers both in person and through proactive phone calls to ensure we are meeting their financial needs. Be able to earn more than your base pay through our quarterly incentive program. Essential Functions Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment. Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved. Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone. Ability to meet personal and branch sales and customer services expectations. Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities. Team player with excellent written, verbal and interpersonal communication skills. Ability to remain adaptable to a variety of situations with an optimistic outlook aligned with our culture and Core Values. Proficient with Microsoft Word, Excel, and Outlook. Education & Experience High School diploma or equivalent combination of education and experience required. 1+ years sales or customer service experience required. Experience working in an environment with individual and team sales goals preferred. Position may be filled as Personal Banker I or Personal Banker II, depending on experience and education. For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. **This job posting is for general interest only. You will be notified when opportunities are available.** *** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. A reasonable estimate of the current base pay is $19.50 to $23.75 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s). The candidate selected for this position may be eligible for the following employment benefits: employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location: 6271 Mid Rivers Mall, St. Peters, Missouri 63304 Time Type: Full time
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Compensation Range Hourly: $19.50 - $23.75 (Amount based on relevant experience, skills, and competencies.) About This Job Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long-lasting relationships with customers, co-workers, and other lines of business within Commerce. Your goal is to uncover the financial needs of each customer and educate them on solutions to address those needs. Responsibilities Receive the tools, resources, and training you need to be successful. Educate customers on a variety of retail products and digital solutions that enhance the customer experience. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Actively listen to our customers to make appropriate recommendations that match their needs. Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified. Interact with customers both in person and through proactive phone calls to ensure we are meeting their financial needs. Be able to earn more than your base pay through our quarterly incentive program. Essential Functions Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment. Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved. Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals. Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone. Ability to meet personal and branch sales and customer services expectations. Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities. Team player with excellent written, verbal and interpersonal communication skills. Ability to remain adaptable to a variety of situations with an optimistic outlook aligned with our culture and Core Values. Proficient with Microsoft Word, Excel, and Outlook. Education & Experience High School diploma or equivalent combination of education and experience required. 1+ years sales or customer service experience required. Experience working in an environment with individual and team sales goals preferred. Position may be filled as Personal Banker I or Personal Banker II, depending on experience and education. For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. **This job posting is for general interest only. You will be notified when opportunities are available.** *** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. A reasonable estimate of the current base pay is $19.50 to $23.75 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s). The candidate selected for this position may be eligible for the following employment benefits: employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location: 6271 Mid Rivers Mall, St. Peters, Missouri 63304 Time Type: Full time
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