PetVet Care Centers
Overview
Job Title:
Accounts Receivable Specialist Department:
Accounts Receivable|Billing Hours:
Monday – Friday, approximately 8am – 5pm Summary
Assist with the collection process of payments. Collaboration with AR team and Billing regarding client status and timely updates. Essential Duties And Responsibilities
Provide support for accounts receivable processes and coordinate client communications and essential collection activities. Coordinate generation of monthly, quarterly and annual aging reports for routine distribution to the team, doctors and management review. Communicate client issues timely with the team and doctors as needed. Review critical accounts and provide recommendations for accounts for collections or legal options to the team for management approval. Prepare and assist with letters, statements and collection calls to clients. Provide timely communication to veterinarians, departments and key staff regarding clients account status and those with no credit or service status as required. Review monthly accounts receivable aging reports with the team and follow up on assigned collection accounts in a timely manner. Assist with coordinating payment plans when approved with departments and team, adhering to company practices and protocols. Collaborate with routine cleanup of client accounts including inactive accounts with accounts receivable and Billing teams. Maintain collections database, including documenting all follow-up activity (verbal and written). Coordinate with internal and external customers to facilitate timely resolution of unpaid receivables with team and management as needed. Assist with annual account write-offs and inactivation of accounts. Assist in reducing overall accounts receivable balances annually and throughout the year. Assist in creation and implementation of new strategies and procedures to secure payments at time of service. Assist AR team, Billing Manager and management with special projects routinely as assigned. Provide back-up support for daily payment input processes for the Billing team if needed. Essential Qualifications
College degree preferred or equivalent experience in Accounts Receivable/Collections. Knowledge of Microsoft Office (Outlook, Word and Excel) required. Experience with accounting systems with respect to accounts receivable, debit and credit transaction processing. Equine veterinary and thorough industry knowledge preferred. Excellent customer service skills including collections call experience required. Strong business writing and oral communications skills. Strong organizational skills and attention to detail are required. Must possess strong research and follow-up skills. Expectations
To treat other people with respect and consideration regardless of their status or position. To be dependable and punctual on working hours scheduled and to stay beyond scheduled hours if needed. To be a self-starter and take the required initiative to perform all tasks successfully. To obtain required knowledge and skills relevant to the job responsibilities. To maintain confidentiality with regards to client, doctor and patient information. To conduct oneself professionally as a representative of Hagyard Equine Medical Institute, refraining from inappropriate language and behavior. To constructively communicate progress, problems or other issues requiring attention to the appropriate supervisor, doctor or management. To offer solutions and demonstrate a positive attitude when dealing with clients, supervisors, doctors, management, and other team members. To maintain a professional appearance and a courteous attitude. To contribute to the overall team by utilizing your skills and knowledge to achieve performance excellence. Performance Abilities
Professional demeanor; respects confidentiality of client/patient data. Strong oral communication skills and customer service skills. Strong computer skills and ability to utilize billing and practice management software. Detail oriented, organized, dedicated, friendly and responsible. Punctual with low absenteeism; able to multi-task. Innovative, motivated, pleasant personality; proficient with Microsoft Word and Excel. Ability to work with aging and accounts receivable reports; general understanding of aging receivables and related software. Education/Experience
College Degree preferred or equivalent experience in Accounts Receivable/Collections. Other Competencies
Language Ability: Ability to read, analyze, and interpret general technical procedures; ability to write/document technical information and general correspondence; ability to present information and respond to questions from doctors, staff and clients. Math Ability: Ability to apply simple math formulas. Reasoning Ability: Ability to carry out instructions and solve problems in standardized situations. Computer Skills: Proficiency with accounts receivable software and related aging reports. Pay Range:
$20—$26 USD PetVet Care Centers is an equal opportunity employer. EOE, M/F/D/V. PetVet respects your privacy and is committed to protecting your personal information. See our privacy notice for additional information about data practices.
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Job Title:
Accounts Receivable Specialist Department:
Accounts Receivable|Billing Hours:
Monday – Friday, approximately 8am – 5pm Summary
Assist with the collection process of payments. Collaboration with AR team and Billing regarding client status and timely updates. Essential Duties And Responsibilities
Provide support for accounts receivable processes and coordinate client communications and essential collection activities. Coordinate generation of monthly, quarterly and annual aging reports for routine distribution to the team, doctors and management review. Communicate client issues timely with the team and doctors as needed. Review critical accounts and provide recommendations for accounts for collections or legal options to the team for management approval. Prepare and assist with letters, statements and collection calls to clients. Provide timely communication to veterinarians, departments and key staff regarding clients account status and those with no credit or service status as required. Review monthly accounts receivable aging reports with the team and follow up on assigned collection accounts in a timely manner. Assist with coordinating payment plans when approved with departments and team, adhering to company practices and protocols. Collaborate with routine cleanup of client accounts including inactive accounts with accounts receivable and Billing teams. Maintain collections database, including documenting all follow-up activity (verbal and written). Coordinate with internal and external customers to facilitate timely resolution of unpaid receivables with team and management as needed. Assist with annual account write-offs and inactivation of accounts. Assist in reducing overall accounts receivable balances annually and throughout the year. Assist in creation and implementation of new strategies and procedures to secure payments at time of service. Assist AR team, Billing Manager and management with special projects routinely as assigned. Provide back-up support for daily payment input processes for the Billing team if needed. Essential Qualifications
College degree preferred or equivalent experience in Accounts Receivable/Collections. Knowledge of Microsoft Office (Outlook, Word and Excel) required. Experience with accounting systems with respect to accounts receivable, debit and credit transaction processing. Equine veterinary and thorough industry knowledge preferred. Excellent customer service skills including collections call experience required. Strong business writing and oral communications skills. Strong organizational skills and attention to detail are required. Must possess strong research and follow-up skills. Expectations
To treat other people with respect and consideration regardless of their status or position. To be dependable and punctual on working hours scheduled and to stay beyond scheduled hours if needed. To be a self-starter and take the required initiative to perform all tasks successfully. To obtain required knowledge and skills relevant to the job responsibilities. To maintain confidentiality with regards to client, doctor and patient information. To conduct oneself professionally as a representative of Hagyard Equine Medical Institute, refraining from inappropriate language and behavior. To constructively communicate progress, problems or other issues requiring attention to the appropriate supervisor, doctor or management. To offer solutions and demonstrate a positive attitude when dealing with clients, supervisors, doctors, management, and other team members. To maintain a professional appearance and a courteous attitude. To contribute to the overall team by utilizing your skills and knowledge to achieve performance excellence. Performance Abilities
Professional demeanor; respects confidentiality of client/patient data. Strong oral communication skills and customer service skills. Strong computer skills and ability to utilize billing and practice management software. Detail oriented, organized, dedicated, friendly and responsible. Punctual with low absenteeism; able to multi-task. Innovative, motivated, pleasant personality; proficient with Microsoft Word and Excel. Ability to work with aging and accounts receivable reports; general understanding of aging receivables and related software. Education/Experience
College Degree preferred or equivalent experience in Accounts Receivable/Collections. Other Competencies
Language Ability: Ability to read, analyze, and interpret general technical procedures; ability to write/document technical information and general correspondence; ability to present information and respond to questions from doctors, staff and clients. Math Ability: Ability to apply simple math formulas. Reasoning Ability: Ability to carry out instructions and solve problems in standardized situations. Computer Skills: Proficiency with accounts receivable software and related aging reports. Pay Range:
$20—$26 USD PetVet Care Centers is an equal opportunity employer. EOE, M/F/D/V. PetVet respects your privacy and is committed to protecting your personal information. See our privacy notice for additional information about data practices.
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