Part - Time Leasing Consultant

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections. PRIMARY DUTIES & RESPONSIBILITIES: Provide excellent service to all residents, prospects, and visitors to the community. Effectively lease apartments in accordance with occupancy goals. Follow Fair Housing Standards in all dealings with prospects and residents. Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. Conduct the application review for each lease including credit and income verifications and background checks. Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. Ensure the condition of leased apartments prior to move-in, including a final inspection. Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. Complete all tasks necessary to successfully operate the leasing office. Specific Responsibilities: Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Answer all phone calls, emails, and voicemails that come in throughout the day. Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper. Leasing: Greet prospects and show apartments and coordinate the leasing process. Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. Renewals: complete renewal effort tasks as necessary. QUALIFICATIONS: Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. Excellent customer service, sales, and negotiation skills. Good communication and listening skills. Able to speak effectively before groups of customers or employees of organization. Able to read and understand lease documents. Able to be an effective team player and interact well with others. Organized and detail oriented. Patient, even-tempered and works well under pressure. EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE: Knowledgeable in Microsoft Word and Excel. Knowledge in Entrata preferred. CERTIFICATES, LICENSES, REGISTRATIONS: None

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