First Financial Bank
Consumer Banker III (Creekview)
First Financial Bank, Columbus, Indiana, United States, 47201
Consumer Banker III (Creekview)
Consumer Banker III (Creekview)
Job Overview First Financial Bank invites applications for the Consumer Banker III role at Creekview.
Consumer Banker will work with existing First Financial Bank (FFB) clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.
Responsibilities
Perform necessary functions to open accounts and perform maintenance.
Run a Teller drawer as required by management.
Support client engagement through active calling, client conversations, and follow up.
Daily activities that align with the First Financial Bank Experience (FFB Experience), including partnering with appropriate internal constituencies to bring expertise to the client, ensuring client follow-up calls are conducted in proper timeframe, maintaining all operational and risk management standards, and assisting clients transact business within the branch, drive‑thru, by phone and e‑mail.
Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
Adhere to all compliance and regulatory procedures.
Partner with District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a FIRST Class Client Experience.
Function as client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service and referral goals set by management by collaborating as a team with lines of business to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
Stay informed and up to date on all bank products, processes and procedures, especially those that are most complex.
Qualifications
3‑4 years client service experience in a retail environment.
3‑4 years sales and service experience with previous success in achieving sales and service goals in a retail environment.
High school diploma or general education degree (GED) is required.
Notary authorization is optional.
Strong level of bank product knowledge and solid sales skills.
Associate’s or Bachelor’s degree is preferred, and/or an equivalent combination of education and work experience in sales is preferred.
Ability to serve a wide variety of client needs according to bank policy and procedures.
Ability to lead teams as needed.
Works with limited supervision, follows established guidelines, applies guidelines with proficiency, collaborates with senior role or supervisor, uses subject‑matter expertise to advise others.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking, Financial Services, and Investment Management
Pay Range $19.47‑$22.12 /hour
Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide.
Physical Requirements Occasionally lifts and carries up to 50 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives.
Required Supervisory Responsibilities Supports the management needs for the FCM.
Development and Training Client Conversation Workshop Transaction Processing & Regulatory Understanding Consumer Banking Certification: Business Management Tool Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud Consumer Lending Certification: Loan Application and Communication Consumer Lending Certification: Regulatory, Risk, Legal & Fraud Consumer Deposit Certification: Estates, Trusts & Power of Attorneys Consumer Lending Certification: Understanding Credit Reporting, DTI, T‑Chart Consumer Lending Certification: Understanding Underwriting & Processing Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
EEO Statement All potential or current First Financial Bank employees are hired with an equal opportunity policy. Employers are non discriminatory and inclusive on the basis of race, color, religion, national origin, age, gender, shielded, veteran or other protected factor. We are an E‑Verify Employer.
Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.
Incentive Eligibility All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.
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Job Overview First Financial Bank invites applications for the Consumer Banker III role at Creekview.
Consumer Banker will work with existing First Financial Bank (FFB) clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.
Responsibilities
Perform necessary functions to open accounts and perform maintenance.
Run a Teller drawer as required by management.
Support client engagement through active calling, client conversations, and follow up.
Daily activities that align with the First Financial Bank Experience (FFB Experience), including partnering with appropriate internal constituencies to bring expertise to the client, ensuring client follow-up calls are conducted in proper timeframe, maintaining all operational and risk management standards, and assisting clients transact business within the branch, drive‑thru, by phone and e‑mail.
Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
Adhere to all compliance and regulatory procedures.
Partner with District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a FIRST Class Client Experience.
Function as client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service and referral goals set by management by collaborating as a team with lines of business to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
Stay informed and up to date on all bank products, processes and procedures, especially those that are most complex.
Qualifications
3‑4 years client service experience in a retail environment.
3‑4 years sales and service experience with previous success in achieving sales and service goals in a retail environment.
High school diploma or general education degree (GED) is required.
Notary authorization is optional.
Strong level of bank product knowledge and solid sales skills.
Associate’s or Bachelor’s degree is preferred, and/or an equivalent combination of education and work experience in sales is preferred.
Ability to serve a wide variety of client needs according to bank policy and procedures.
Ability to lead teams as needed.
Works with limited supervision, follows established guidelines, applies guidelines with proficiency, collaborates with senior role or supervisor, uses subject‑matter expertise to advise others.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking, Financial Services, and Investment Management
Pay Range $19.47‑$22.12 /hour
Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide.
Physical Requirements Occasionally lifts and carries up to 50 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives.
Required Supervisory Responsibilities Supports the management needs for the FCM.
Development and Training Client Conversation Workshop Transaction Processing & Regulatory Understanding Consumer Banking Certification: Business Management Tool Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud Consumer Lending Certification: Loan Application and Communication Consumer Lending Certification: Regulatory, Risk, Legal & Fraud Consumer Deposit Certification: Estates, Trusts & Power of Attorneys Consumer Lending Certification: Understanding Credit Reporting, DTI, T‑Chart Consumer Lending Certification: Understanding Underwriting & Processing Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
EEO Statement All potential or current First Financial Bank employees are hired with an equal opportunity policy. Employers are non discriminatory and inclusive on the basis of race, color, religion, national origin, age, gender, shielded, veteran or other protected factor. We are an E‑Verify Employer.
Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.
Incentive Eligibility All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.
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