BankWest - South Dakota
Universal Banker I/Teller
BankWest - South Dakota, Madison, South Dakota, United States, 57042
Universal Banker I/Teller
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BankWest - South Dakota
Overview
Universal Banker I/Teller at BankWest - South Dakota. Responsible to perform all related work responsibilities consistent with the standardized procedures and compliance requirements of the Bank. Accountable to process customer transactions accurately and according to the customer service standards of the Bank. Identify customer needs for convenience services and referral opportunities for other services offered by the Bank and Financial Services. Make appropriate recommendations.
Responsibilities
Actively greet each customer, determine banking needs, provide a single point of contact for the completion of transactions.
Process all customer transactions accurately through the lobby, drive-up, or telephone, including deposits, withdrawals, loan payment receipt, cashier\'s checks, check cashing, credit card advances, savings bond redemption, check orders, wire transfers and ACH transactions.
Accurately perform assigned work tasks to support completion of customer transactions, including night deposit and mail processing, ATM servicing and balancing, and balancing of individual teller drawers.
Provide customer service, perform account maintenance, and solve problems according to customer needs (stop payment, funds transfer, balance inquiry, address or other information changes, account balancing, debit card and web banking support).
Open new personal and business accounts (checking, savings, deposit, and IRA/HSA); identify and recommend additional convenience services including web banking and debit cards; close personal and business accounts as requested.
Identify customer needs for additional Bank and Financial Service products; sell and refer other Bank, Trust, Brokerage, and Insurance products and services to new and existing customers.
Actively seek opportunities outside the Bank to grow new customer relationships through referrals and prospecting.
Identify early signs of customer dissatisfaction and work to resolve issues to aid in customer retention. Refer to other staff or supervisors as needed.
Secondary Duties
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend, actively participate in organization- or job-specific training and Quality Service programs.
Adhere to all applicable BankWest policies and procedures.
Community involvement is strongly encouraged.
Other duties as assigned.
Education, Requirements, and Experience
Education: A high school diploma or equivalent.
Requirements: ABA Universal Banker Certification Program.
Experience: Bank trainee or intern experience; experience in customer service.
Knowledge and Skills: Ability to work dependently and/or independently under pressure, meet deadlines, and adjust work schedules as needed; organize and handle multiple responsibilities while delivering quality customer service; strong interpersonal skills; knowledge of banking terminology and procedures; ability to learn regulatory requirements; ability to use a variety of application software and understand program output; adherence to Federal Privacy Standards and BankWest electronic communication and security standards.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest\'s presence in their markets as appropriate.
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at
BankWest - South Dakota
Overview
Universal Banker I/Teller at BankWest - South Dakota. Responsible to perform all related work responsibilities consistent with the standardized procedures and compliance requirements of the Bank. Accountable to process customer transactions accurately and according to the customer service standards of the Bank. Identify customer needs for convenience services and referral opportunities for other services offered by the Bank and Financial Services. Make appropriate recommendations.
Responsibilities
Actively greet each customer, determine banking needs, provide a single point of contact for the completion of transactions.
Process all customer transactions accurately through the lobby, drive-up, or telephone, including deposits, withdrawals, loan payment receipt, cashier\'s checks, check cashing, credit card advances, savings bond redemption, check orders, wire transfers and ACH transactions.
Accurately perform assigned work tasks to support completion of customer transactions, including night deposit and mail processing, ATM servicing and balancing, and balancing of individual teller drawers.
Provide customer service, perform account maintenance, and solve problems according to customer needs (stop payment, funds transfer, balance inquiry, address or other information changes, account balancing, debit card and web banking support).
Open new personal and business accounts (checking, savings, deposit, and IRA/HSA); identify and recommend additional convenience services including web banking and debit cards; close personal and business accounts as requested.
Identify customer needs for additional Bank and Financial Service products; sell and refer other Bank, Trust, Brokerage, and Insurance products and services to new and existing customers.
Actively seek opportunities outside the Bank to grow new customer relationships through referrals and prospecting.
Identify early signs of customer dissatisfaction and work to resolve issues to aid in customer retention. Refer to other staff or supervisors as needed.
Secondary Duties
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend, actively participate in organization- or job-specific training and Quality Service programs.
Adhere to all applicable BankWest policies and procedures.
Community involvement is strongly encouraged.
Other duties as assigned.
Education, Requirements, and Experience
Education: A high school diploma or equivalent.
Requirements: ABA Universal Banker Certification Program.
Experience: Bank trainee or intern experience; experience in customer service.
Knowledge and Skills: Ability to work dependently and/or independently under pressure, meet deadlines, and adjust work schedules as needed; organize and handle multiple responsibilities while delivering quality customer service; strong interpersonal skills; knowledge of banking terminology and procedures; ability to learn regulatory requirements; ability to use a variety of application software and understand program output; adherence to Federal Privacy Standards and BankWest electronic communication and security standards.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest\'s presence in their markets as appropriate.
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