Paychex
Overview
Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions / best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.
Responsibilities
Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
Identifies and implements opportunities for process improvements on a large scale
Demonstrates advanced skill level with system and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
May represent the team on projects and initiatives
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service
Qualifications
Bachelor's Degree - Preferred
Relevant Insurance License
This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment.
Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee.
If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and / or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes.
Compensation Required Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ - $ . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range.
Company Values
Live the Paychex Values
Act with uncompromising integrity
Provide outstanding service and build trusted relationships
Drive innovation in our products and services and continually improve our processes
Work in partnership and support each other
Be personally accountable and deliver on commitments
Treat each other with respect and dignity
What’s in it for you?
We value your well-being: over 21 comprehensive rewards including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more.
We value your time: paid time off, company holidays, culture days, and work-life balance programs for flexibility.
We value your development: award-winning training and development programs for ongoing learning and career growth.
We value your perspective: a diverse and inclusive culture where your voice is heard.
We value our communities: paid time off for volunteerism and involvement in initiatives that benefit organizations you care about.
Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.
#J-18808-Ljbffr
Responsibilities
Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
Identifies and implements opportunities for process improvements on a large scale
Demonstrates advanced skill level with system and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
May represent the team on projects and initiatives
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service
Qualifications
Bachelor's Degree - Preferred
Relevant Insurance License
This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment.
Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee.
If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and / or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes.
Compensation Required Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ - $ . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range.
Company Values
Live the Paychex Values
Act with uncompromising integrity
Provide outstanding service and build trusted relationships
Drive innovation in our products and services and continually improve our processes
Work in partnership and support each other
Be personally accountable and deliver on commitments
Treat each other with respect and dignity
What’s in it for you?
We value your well-being: over 21 comprehensive rewards including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more.
We value your time: paid time off, company holidays, culture days, and work-life balance programs for flexibility.
We value your development: award-winning training and development programs for ongoing learning and career growth.
We value your perspective: a diverse and inclusive culture where your voice is heard.
We value our communities: paid time off for volunteerism and involvement in initiatives that benefit organizations you care about.
Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.
#J-18808-Ljbffr