Five Star Bank
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Relationship Banker
role at
Five Star Bank This range is provided by Five Star Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$19.00/hr - $24.00/hr Purpose
At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will use your expert knowledge of financial products and services and an advice-led approach to deliver personalized financial solutions and build lasting relationships. As a Relationship Banker, you will drive productive sales and service activities, develop new business by educating existing and potential clients and exemplify Five Star Bank’s HEART values. Essential Functions
Demonstrates knowledge of all bank products and services and accurately processes deposits, lending applications, and account opening transactions. Achieves individual and team goals. Engages consumer and small business customers through proactive advice-led consultation. Maintains a confident and professional demeanor to establish trust and gain customer knowledge. Identifies financial needs and recommends personalized solutions. Proactively engages prospective consumer and small business customers within the market. Collaborates with business partners and refers opportunities to mortgage, wealth, insurance and commercial banking. Assists in community events and supports Five Star Bank-sponsored community initiatives, activities and programs. Maintains knowledge and compliance with the Bank\'s Code of Conduct and all policies and procedures. Maintains knowledge of regulatory compliance and completes assigned training. Introduces customers to alternative banking solutions including mobile and digital banking, and ATMs/ITMs. Resolves customer account issues applying bank policies and procedures. Supports daily operations as required and assists with transactional service tasks. Processes customer transactions (deposits, loan payments, cashing checks, etc.) in a courteous and professional manner and maintains a cash drawer with proper balancing. Participates in cash handling controls and related procedures as assigned. Demonstrates Five Star Bank experience standards in every interaction, incorporating teamwork, leadership by example, and service excellence. Qualifications
High School Diploma, GED or equivalent experience Minimum 1 year (preferably in financial services) of sales and customer service experience, managing new and existing customer relationships and achieving revenue goals through advisory-based consulting. Competencies
Excellent communication skills in person and over the phone with the ability to personalize product benefits to customers with varying needs. Knowledge of bank products and services and a strong advice-led consultative approach. Proven ability to prospect and network to acquire new customers. Experience fostering and developing strong customer relationships. Experience with banking systems and platforms. Desire to improve customers\' financial well-being through education and advice. Strong interpersonal skills, self-starting and organizational abilities with multitasking and prioritization. Ability to thrive in a team environment and learn new technology effectively. Physical Requirements
Able to stand for prolonged periods Able to lift 1-10 lbs regularly and up to 30 lbs occasionally Able to travel between office locations Extensive computer and moderate to extensive phone usage Ability to perform repetitive motions Other
Work schedule varies with office needs and may include evenings and weekends Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements Benefits
Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule PTO Company Paid Holidays This job description is not exhaustive. The Relationship Banker may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
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Relationship Banker
role at
Five Star Bank This range is provided by Five Star Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$19.00/hr - $24.00/hr Purpose
At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will use your expert knowledge of financial products and services and an advice-led approach to deliver personalized financial solutions and build lasting relationships. As a Relationship Banker, you will drive productive sales and service activities, develop new business by educating existing and potential clients and exemplify Five Star Bank’s HEART values. Essential Functions
Demonstrates knowledge of all bank products and services and accurately processes deposits, lending applications, and account opening transactions. Achieves individual and team goals. Engages consumer and small business customers through proactive advice-led consultation. Maintains a confident and professional demeanor to establish trust and gain customer knowledge. Identifies financial needs and recommends personalized solutions. Proactively engages prospective consumer and small business customers within the market. Collaborates with business partners and refers opportunities to mortgage, wealth, insurance and commercial banking. Assists in community events and supports Five Star Bank-sponsored community initiatives, activities and programs. Maintains knowledge and compliance with the Bank\'s Code of Conduct and all policies and procedures. Maintains knowledge of regulatory compliance and completes assigned training. Introduces customers to alternative banking solutions including mobile and digital banking, and ATMs/ITMs. Resolves customer account issues applying bank policies and procedures. Supports daily operations as required and assists with transactional service tasks. Processes customer transactions (deposits, loan payments, cashing checks, etc.) in a courteous and professional manner and maintains a cash drawer with proper balancing. Participates in cash handling controls and related procedures as assigned. Demonstrates Five Star Bank experience standards in every interaction, incorporating teamwork, leadership by example, and service excellence. Qualifications
High School Diploma, GED or equivalent experience Minimum 1 year (preferably in financial services) of sales and customer service experience, managing new and existing customer relationships and achieving revenue goals through advisory-based consulting. Competencies
Excellent communication skills in person and over the phone with the ability to personalize product benefits to customers with varying needs. Knowledge of bank products and services and a strong advice-led consultative approach. Proven ability to prospect and network to acquire new customers. Experience fostering and developing strong customer relationships. Experience with banking systems and platforms. Desire to improve customers\' financial well-being through education and advice. Strong interpersonal skills, self-starting and organizational abilities with multitasking and prioritization. Ability to thrive in a team environment and learn new technology effectively. Physical Requirements
Able to stand for prolonged periods Able to lift 1-10 lbs regularly and up to 30 lbs occasionally Able to travel between office locations Extensive computer and moderate to extensive phone usage Ability to perform repetitive motions Other
Work schedule varies with office needs and may include evenings and weekends Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements Benefits
Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule PTO Company Paid Holidays This job description is not exhaustive. The Relationship Banker may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
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