PNC
Overview
Position: Personal Banker, Retail Branch banking organization, College Avenue Branch. Based in State College, PA. Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner. Qualifications
Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience Roles at this level typically require an Associate’s degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Education No Degree Certifications No Required Certification(s) Licenses Background checks may be required as per Consumer Financial Protection Bureau regulations. Benefits
PNC offers a comprehensive range of benefits based on eligibility, including medical/prescription coverage, dental/vision, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, wellness programs, and educational assistance. Paid time off may include holidays, vacation, and other leaves according to eligibility and policy. For more details about programs for full-time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the job ID and your preferred method of contact. All information will be kept confidential and used only to provide needed reasonable accommodations. Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected categories. California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.
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Position: Personal Banker, Retail Branch banking organization, College Avenue Branch. Based in State College, PA. Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner. Qualifications
Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience Roles at this level typically require an Associate’s degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Education No Degree Certifications No Required Certification(s) Licenses Background checks may be required as per Consumer Financial Protection Bureau regulations. Benefits
PNC offers a comprehensive range of benefits based on eligibility, including medical/prescription coverage, dental/vision, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, wellness programs, and educational assistance. Paid time off may include holidays, vacation, and other leaves according to eligibility and policy. For more details about programs for full-time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the job ID and your preferred method of contact. All information will be kept confidential and used only to provide needed reasonable accommodations. Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected categories. California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.
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