The Morgan Group
Overview
Leasing Consultant opportunities with The Morgan Group. This role involves leasing, administrative duties, resident retention, and neighborhood marketing for multifamily properties. The position requires customer service focus, ability to work flexible hours, and collaboration with property management teams. What You'll Do
Duties and responsibilities
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Document all telephone and in-person visits on appropriate reports. Maintain all electronic guest cards, documentation, and follow-up according to established procedures. Inspect models and available “market ready” units; communicate related service needs to Property Manager. Demonstrate community and apartment/model features; apply product knowledge to clients’ needs and close the sale. Provide electronic quotes to all prospective residents; assist with the online application process; Disclose all upfront leasing fees and approval requirements in accordance with the Qualifications Acknowledgement and Fair Housing requirements. Update availability report; process applications for approvals (credit check, rental history, etc.). Submit processed applications to the Community Manager for approval; follow up with applicants. Ensure apartment is ready for move-in on the agreed date. Follow up with prospects who did not close and attempt to close again; refer to sister communities if needed. Provide Welcome Letter and Move-In Instructions to approved applicants. Ensure lease paperwork is signed electronically prior to move-in; orient new residents to the community. Assist in monitoring renewals; distribute and follow-up on renewal notices. Monitor advertising effectiveness; gather market information and file. Represent the company in a professional manner at all times. Administrative
Accept rental payments and remit to Assistant Community Manager. Type lease and complete paperwork; input information in the Property Management System accurately and timely; review with Community Manager before signatures. Document management: upload necessary documents to resident profiles; maintain records of conversations, notices, violations, etc., in PMS. Maintain and record daily inspections for the community. Distribute important communication to residents via the property app. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Assist management with other tasks as required; consistently implement community policies. Resident Retention
Receive calls and visits; listen to resident requests and concerns. Promptly complete maintenance service requests and inform the maintenance team; respond to residents on all matters timely. Maintain open communication with the Property Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal; assist in planning resident functions as directed. Neighborhood Marketing
Participate in outreach marketing to obtain prospective residents. Inform residents of referral concessions where permitted. Assist in placing/updating banners, signs, and other marketing materials; distribute newsletters and flyers. Conduct market surveys and shop competitive communities. Essential Job Functions
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents. Strong communication skills (oral, written, electronic). Proficient with office software and property management systems; comfortable with tablets and resident portals. Positive attitude and professionalism at all times. Complete required training to comply with laws and policies. Flexible schedule, including evenings and weekends. Two years of prior customer service experience. Neat, professional appearance; comply with employee handbook. Ability to diffuse and respond to customer concerns. Must pass a drug test. Qualifications
REQUIRED: High School Diploma or better PREFERRED: Associate’s Degree or higher Experience
Experience in sales or customer service; property management experience is preferred. Proficient in email, internet, social media, and web-based applications. Ability to interact professionally with coworkers, supervisors, guests, vendors, and the public. Strong organizational and verbal skills; basic math aptitude. Strong customer service and marketing skills. Salary and benefits are described by Morgan Group; this position is eligible for leasing and renewal commissions. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Leasing Consultant opportunities with The Morgan Group. This role involves leasing, administrative duties, resident retention, and neighborhood marketing for multifamily properties. The position requires customer service focus, ability to work flexible hours, and collaboration with property management teams. What You'll Do
Duties and responsibilities
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Document all telephone and in-person visits on appropriate reports. Maintain all electronic guest cards, documentation, and follow-up according to established procedures. Inspect models and available “market ready” units; communicate related service needs to Property Manager. Demonstrate community and apartment/model features; apply product knowledge to clients’ needs and close the sale. Provide electronic quotes to all prospective residents; assist with the online application process; Disclose all upfront leasing fees and approval requirements in accordance with the Qualifications Acknowledgement and Fair Housing requirements. Update availability report; process applications for approvals (credit check, rental history, etc.). Submit processed applications to the Community Manager for approval; follow up with applicants. Ensure apartment is ready for move-in on the agreed date. Follow up with prospects who did not close and attempt to close again; refer to sister communities if needed. Provide Welcome Letter and Move-In Instructions to approved applicants. Ensure lease paperwork is signed electronically prior to move-in; orient new residents to the community. Assist in monitoring renewals; distribute and follow-up on renewal notices. Monitor advertising effectiveness; gather market information and file. Represent the company in a professional manner at all times. Administrative
Accept rental payments and remit to Assistant Community Manager. Type lease and complete paperwork; input information in the Property Management System accurately and timely; review with Community Manager before signatures. Document management: upload necessary documents to resident profiles; maintain records of conversations, notices, violations, etc., in PMS. Maintain and record daily inspections for the community. Distribute important communication to residents via the property app. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Assist management with other tasks as required; consistently implement community policies. Resident Retention
Receive calls and visits; listen to resident requests and concerns. Promptly complete maintenance service requests and inform the maintenance team; respond to residents on all matters timely. Maintain open communication with the Property Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal; assist in planning resident functions as directed. Neighborhood Marketing
Participate in outreach marketing to obtain prospective residents. Inform residents of referral concessions where permitted. Assist in placing/updating banners, signs, and other marketing materials; distribute newsletters and flyers. Conduct market surveys and shop competitive communities. Essential Job Functions
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents. Strong communication skills (oral, written, electronic). Proficient with office software and property management systems; comfortable with tablets and resident portals. Positive attitude and professionalism at all times. Complete required training to comply with laws and policies. Flexible schedule, including evenings and weekends. Two years of prior customer service experience. Neat, professional appearance; comply with employee handbook. Ability to diffuse and respond to customer concerns. Must pass a drug test. Qualifications
REQUIRED: High School Diploma or better PREFERRED: Associate’s Degree or higher Experience
Experience in sales or customer service; property management experience is preferred. Proficient in email, internet, social media, and web-based applications. Ability to interact professionally with coworkers, supervisors, guests, vendors, and the public. Strong organizational and verbal skills; basic math aptitude. Strong customer service and marketing skills. Salary and benefits are described by Morgan Group; this position is eligible for leasing and renewal commissions. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr