Evolent Health
Employer Industry: Healthcare Services
Why consider this job opportunity
Salary up to $30.00 per hour
Eligible for a performance-based bonus component
Comprehensive benefits package, including health insurance
Opportunity for career advancement and growth within the organization
Supportive and inclusive work environment that values diversity
Flexible work-life balance with the autonomy to manage your own schedule
Responsibilities
Troubleshoot production support issues reported by clients, documenting findings and triaging issues to the appropriate technical team
Collaborate with new clients to implement the Portal platform according to their specifications
Define scope, milestones, deliverables, and success criteria for assigned special projects
Provide first-level support, including problem replication, triage, and resolution of issues
Respond to escalations and incidents, providing timely updates to stakeholders during and outside of business hours
Qualifications
College degree preferred or equivalent experience
Minimum of 3 years of experience in Healthcare and/or Health Insurance
Experience with SaaS or web applications
Basic understanding of the Software Development Lifecycle (SDLC)
Effective communication and negotiation skills
Preferred Qualifications
Familiarity with JIRA Service Desk ticketing system and Confluence
Experience with Salesforce
Project Management experience
Knowledge of databases, SQL, XML, and EDI/x12 transactions
Customer service experience
#HealthcareServices #ApplicationSupport #CareerOpportunity #CompetitivePay #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $30.00 per hour
Eligible for a performance-based bonus component
Comprehensive benefits package, including health insurance
Opportunity for career advancement and growth within the organization
Supportive and inclusive work environment that values diversity
Flexible work-life balance with the autonomy to manage your own schedule
Responsibilities
Troubleshoot production support issues reported by clients, documenting findings and triaging issues to the appropriate technical team
Collaborate with new clients to implement the Portal platform according to their specifications
Define scope, milestones, deliverables, and success criteria for assigned special projects
Provide first-level support, including problem replication, triage, and resolution of issues
Respond to escalations and incidents, providing timely updates to stakeholders during and outside of business hours
Qualifications
College degree preferred or equivalent experience
Minimum of 3 years of experience in Healthcare and/or Health Insurance
Experience with SaaS or web applications
Basic understanding of the Software Development Lifecycle (SDLC)
Effective communication and negotiation skills
Preferred Qualifications
Familiarity with JIRA Service Desk ticketing system and Confluence
Experience with Salesforce
Project Management experience
Knowledge of databases, SQL, XML, and EDI/x12 transactions
Customer service experience
#HealthcareServices #ApplicationSupport #CareerOpportunity #CompetitivePay #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr