Bentley Systems
Technical Support Engineer, Power Systems
Bentley Systems, Myrtle Point, Oregon, United States, 97458
Overview
Bentley Systems, Inc is looking for a self-starting individual to join its EasyPower team as a Technical Support Engineer. In this role, you will work as a member of our technical support team to provide the highest quality software and engineering support to our customers. They will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you!
Job Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Create knowledge base including technical notes, and articles
Develop and demonstrate expertise in Bentley's Electric Utilities software products
Skills Required
Bachelor’s degree in electrical engineering or equivalent work experience
1-2 years related experience
Demonstrated proficiency with all modern Windows operating systems
Comfortable troubleshooting software and network problems
Strong oral and written communication skills
Requires sitting or standing at will while performing work on a computer. The role requires communication with managers, peers and other colleagues of the company in person, and by utilizing Microsoft Teams chat, calling and meeting functions
Desired Experience
Microsoft SQL Server experience
Experience with Knowledge Centered Support
Excellent attention to detail
Experience with power systems or using power system design and analysis software
#LI-Remote #NI-1
About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com
Equal Opportunity Employer Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Right to Work Notice
Request an Accommodation As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com
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Job Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Create knowledge base including technical notes, and articles
Develop and demonstrate expertise in Bentley's Electric Utilities software products
Skills Required
Bachelor’s degree in electrical engineering or equivalent work experience
1-2 years related experience
Demonstrated proficiency with all modern Windows operating systems
Comfortable troubleshooting software and network problems
Strong oral and written communication skills
Requires sitting or standing at will while performing work on a computer. The role requires communication with managers, peers and other colleagues of the company in person, and by utilizing Microsoft Teams chat, calling and meeting functions
Desired Experience
Microsoft SQL Server experience
Experience with Knowledge Centered Support
Excellent attention to detail
Experience with power systems or using power system design and analysis software
#LI-Remote #NI-1
About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com
Equal Opportunity Employer Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Right to Work Notice
Request an Accommodation As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com
#J-18808-Ljbffr