Vertiv
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Customer Engineer I - Cedar Rapids IA
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Vertiv Job Description The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The CE is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate. Responsibilities
Perform service tasks as assigned and as per company policies and procedures Capable of working under direct supervision or independently based upon training completion Render on-site and phone assistance to customers Communicate with Technical Support on technical or procedural issues Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Safety
Operate in a safe manner in accordance with published safety guidelines Maintain and operate company vehicle in accordance with local laws and company policy Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines – “14 hours rule” Complete required Vertiv safety training assignments on time Adhere to on-site Customer safety requirements when applicable Report all work-related accidents or injuries within 24 hours to the appropriate personnel Administration
Complete accurate and timely administrative tasks (i.e. Timecards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines Maintain individual inventory and perform cycle counts in accordance with company policy Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies Customer Satisfaction
Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates per company guidelines Attend Customer Meetings as required Performance
Maximize productivity by combining service opportunities Complete all technical and administrative work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate per company guidelines Perform inventory cycle counts per company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Qualifications
Experience (one or more of the following): ASEET or AMEET, or progress towards, is preferred 4+ years military experience in a related technical field 2+ years of relevant industry experience Interpersonal and Administrative Skills: communicate professionally and respectfully, manage time effectively, collaborate with peers, customers, suppliers, and leadership Technical skills: site evaluation, familiarity with electrical/electronic test equipment, follow written technical documentation, basic fix/repair techniques, report all work tasks, proficient with PC applications Working Conditions
Travel is required Flexible schedules (weekends, evenings, and holidays) Valid driver’s license Drug test prior to employment and pre-employment background and motor vehicle records checks Physical Requirements
Regularly stand, walk, use hands and fingers, reach with hands and arms; may stoop, kneel, crouch, or crawl; talk, hear and smell. Requires vision abilities and the ability to lift up to 50 pounds and occasionally up to 75 pounds. Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities as defined by law, provided the individual is otherwise qualified and accommodations do not impose an undue hardship. Our Core Principals & Behaviors: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Our Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength. Our Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination. No calls or agencies. This is not a position for which sponsorship will be provided. This position requires legal work authorization in the United States. Location: Cedar Rapids, IA
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Customer Engineer I - Cedar Rapids IA
role at
Vertiv Job Description The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The CE is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate. Responsibilities
Perform service tasks as assigned and as per company policies and procedures Capable of working under direct supervision or independently based upon training completion Render on-site and phone assistance to customers Communicate with Technical Support on technical or procedural issues Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Safety
Operate in a safe manner in accordance with published safety guidelines Maintain and operate company vehicle in accordance with local laws and company policy Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines – “14 hours rule” Complete required Vertiv safety training assignments on time Adhere to on-site Customer safety requirements when applicable Report all work-related accidents or injuries within 24 hours to the appropriate personnel Administration
Complete accurate and timely administrative tasks (i.e. Timecards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines Maintain individual inventory and perform cycle counts in accordance with company policy Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies Customer Satisfaction
Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates per company guidelines Attend Customer Meetings as required Performance
Maximize productivity by combining service opportunities Complete all technical and administrative work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate per company guidelines Perform inventory cycle counts per company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Qualifications
Experience (one or more of the following): ASEET or AMEET, or progress towards, is preferred 4+ years military experience in a related technical field 2+ years of relevant industry experience Interpersonal and Administrative Skills: communicate professionally and respectfully, manage time effectively, collaborate with peers, customers, suppliers, and leadership Technical skills: site evaluation, familiarity with electrical/electronic test equipment, follow written technical documentation, basic fix/repair techniques, report all work tasks, proficient with PC applications Working Conditions
Travel is required Flexible schedules (weekends, evenings, and holidays) Valid driver’s license Drug test prior to employment and pre-employment background and motor vehicle records checks Physical Requirements
Regularly stand, walk, use hands and fingers, reach with hands and arms; may stoop, kneel, crouch, or crawl; talk, hear and smell. Requires vision abilities and the ability to lift up to 50 pounds and occasionally up to 75 pounds. Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities as defined by law, provided the individual is otherwise qualified and accommodations do not impose an undue hardship. Our Core Principals & Behaviors: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Our Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength. Our Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination. No calls or agencies. This is not a position for which sponsorship will be provided. This position requires legal work authorization in the United States. Location: Cedar Rapids, IA
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