Texas
The Public Utility Commission of Texas: Your Gateway to a Fulfilling Career!
NOTICE TO APPLICANTS
Applications must contain a complete job history, detailing:
Job title
Dates of employment
Name of employer
Supervisor's name and phone number
Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying for Important:
Resumes do not replace this required information. Applications stating, "See attached" or "See resume" will not be accepted.
The experience listed on your resume must match the details on the CAPPS State of Texas Application. Discrepancies will result in an incomplete application. Required Documents Resume
The hiring manager has requested the above document(s) be submitted with the CAPPS State of Texas Application To submit a resume, you must upload it to your application. When submitting your documents, make sure to mark them as
"relevant." Incomplete applications will not be considered Job Overview
The Public Utility Commission regulates the state’s electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints. Join a Team Dedicated to Public Service Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure Make a Difference with Us We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment. Competitive Benefits Package In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees. Responsibilities
Intake has an opportunity for a professional to serve as a
Consumer Care Representative.
Work involves assisting consumers by answering calls, explaining their rights, resolving complaints, and providing clear information about electric, telecommunication, and sewer and water utility services. The role also includes documenting complaints, drafting correspondence, and maintaining accurate records that support the Commission’s mission to protect Texas utility customers. Qualifications
The ideal candidate should possess the following minimum qualifications: Graduation from High School or GED equivalent; and,
A minimum of two (2) years of full-time experience providing customer service to the public and performing administrative support duties in an office environment.
Preferred Qualifications: Fluency in speaking, reading, writing, and translating Spanish and English.
Experience working as a customer service representative in a Call Center.
Experience providing customer service with a state regulatory agency, utility company, or in a mediation or complaint resolution environment.
Work Schedule
The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests, including any form of telecommuting, is at management's discretion and based on the business needs of the agency and the requirements of the position. New hires become eligible to telecommute with supervisor approval after completing 30 to 90 days of employment. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs. Veteran’s Preference
Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply. EEO Statement The PUCT is an Equal Employment Opportunity Employer.
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Dates of employment
Name of employer
Supervisor's name and phone number
Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying for Important:
Resumes do not replace this required information. Applications stating, "See attached" or "See resume" will not be accepted.
The experience listed on your resume must match the details on the CAPPS State of Texas Application. Discrepancies will result in an incomplete application. Required Documents Resume
The hiring manager has requested the above document(s) be submitted with the CAPPS State of Texas Application To submit a resume, you must upload it to your application. When submitting your documents, make sure to mark them as
"relevant." Incomplete applications will not be considered Job Overview
The Public Utility Commission regulates the state’s electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints. Join a Team Dedicated to Public Service Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure Make a Difference with Us We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment. Competitive Benefits Package In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees. Responsibilities
Intake has an opportunity for a professional to serve as a
Consumer Care Representative.
Work involves assisting consumers by answering calls, explaining their rights, resolving complaints, and providing clear information about electric, telecommunication, and sewer and water utility services. The role also includes documenting complaints, drafting correspondence, and maintaining accurate records that support the Commission’s mission to protect Texas utility customers. Qualifications
The ideal candidate should possess the following minimum qualifications: Graduation from High School or GED equivalent; and,
A minimum of two (2) years of full-time experience providing customer service to the public and performing administrative support duties in an office environment.
Preferred Qualifications: Fluency in speaking, reading, writing, and translating Spanish and English.
Experience working as a customer service representative in a Call Center.
Experience providing customer service with a state regulatory agency, utility company, or in a mediation or complaint resolution environment.
Work Schedule
The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests, including any form of telecommuting, is at management's discretion and based on the business needs of the agency and the requirements of the position. New hires become eligible to telecommute with supervisor approval after completing 30 to 90 days of employment. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs. Veteran’s Preference
Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply. EEO Statement The PUCT is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr