Empire Cat
Machine Rebuild Inspector - Product Support
Empire Cat, Arizona City, Arizona, United States, 85123
Machine Rebuild Inspector – Product Support
Join to apply for the
Machine Rebuild Inspector – Product Support
role at
Empire Cat .
About Empire Cat Founded in 1950, Empire Cat is a world‑renowned Caterpillar dealer and a top private company in Arizona. We are a fourth‑generation family‑owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We share an inspiring vision to
BE THE BEST .
Job Details
Shift:
Multiple shifts available
Location:
In shop
Salary Range:
$76,747 – $130,700 Annually
Job Summary This role supports Empire’s rebuild sales and quoting process and partners with Product Support Sales Representatives (PSSR), Client Solution Managers (CSM) and Account Managers (AM) to develop and maintain the rebuild process, resulting in profitable machine and component rebuilds. Implement Empire’s business plan for machine and rebuild sales as directed by the territory.
Essential Functions
Inspect client machines with PSSR, AM, and dealership personnel to determine the feasibility of the rebuild.
Provide management with reporting on the machine and component rebuild business including current state and opportunities.
Identify client needs, provide solutions, and maintain deadlines while ensuring client satisfaction and technician efficiency.
Collaborate with internal teams, including Aftermarket Sales Representatives (ASR) and service branches, to execute aftermarket services effectively.
Maintain active communication channels between sales, service, and operational teams to ensure seamless collaboration.
Report on machine reliability and durability.
Stay up to date on technology trends.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times. Adhere to all applicable safety policies and company procedures.
Additional Responsibilities
Recommend sales strategies.
Develop and maintain relationships with internal employees and clients.
Proficient in Product Tracking and Opportunity System (PTOS) and quoting systems.
Proficient in Sales Link, other industry‑specific software tools and the Caterpillar website to secure technical specifications and performance information of all Caterpillar products.
Maintain understanding of merchandising programs and finance terms to accurately quote over the phone or while meeting with a client or PSSR.
Accept, communicate and enforce company policies, procedures and regulations.
Design presentations for internal and external clients and influence clients.
Provide factual data to help drive change.
Communicate planning and scheduling problems to management.
Perform other duties as needed.
Work within and promote corporate values.
Knowledge, Skills and Abilities
In‑depth knowledge of machine wear and damage characteristics.
Working knowledge of the machine rebuild process and part/component reusability guidelines.
Effective communication with internal and external clients.
Interpersonal skills to work cooperatively and execute transactions.
Verbal communication skills.
Analytical skills to analyze data and report findings.
Scheduling skills to cover multiple client visits across the territory.
Technical skills to work through product issues across the full range of the product line.
Mechanical aptitude to relate to mechanical applications, failures, and communicate that information.
Knowledge of parts, service and sales operations.
Organizational skills sufficient to plan, schedule, and multi‑task in a fast‑paced environment.
Travel across the territory regularly.
Computer skills to utilize internal and external software programs.
Acceptable attendance to meet all company standards and requirements.
Education and Experience
High school diploma or GED.
Preferred a four‑year college degree.
Minimum 5 years of experience in machine rebuild or related field.
Communicate in English (read, speak, write).
Physical Demands
Regularly required to sit, use hands, talk or hear.
Frequently required to stand, walk, reach with hands and arms, climb or balance, stoop and kneel.
Occasionally required to lift and/or move up to 50 pounds.
Close vision required.
Work Environment
Occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
Occasionally exposed to wet or humid conditions, extreme cold, and extreme heat.
Noise level is usually office moderate.
Equal Employment Opportunity Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please call 702-633-4545 or email greatjobs@empire-cat.com.
Empire Southwest is an EEO employer.
Safety – Respect – Integrity – Teamwork – Excellence – Stewardship – Astonishment
#J-18808-Ljbffr
Machine Rebuild Inspector – Product Support
role at
Empire Cat .
About Empire Cat Founded in 1950, Empire Cat is a world‑renowned Caterpillar dealer and a top private company in Arizona. We are a fourth‑generation family‑owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We share an inspiring vision to
BE THE BEST .
Job Details
Shift:
Multiple shifts available
Location:
In shop
Salary Range:
$76,747 – $130,700 Annually
Job Summary This role supports Empire’s rebuild sales and quoting process and partners with Product Support Sales Representatives (PSSR), Client Solution Managers (CSM) and Account Managers (AM) to develop and maintain the rebuild process, resulting in profitable machine and component rebuilds. Implement Empire’s business plan for machine and rebuild sales as directed by the territory.
Essential Functions
Inspect client machines with PSSR, AM, and dealership personnel to determine the feasibility of the rebuild.
Provide management with reporting on the machine and component rebuild business including current state and opportunities.
Identify client needs, provide solutions, and maintain deadlines while ensuring client satisfaction and technician efficiency.
Collaborate with internal teams, including Aftermarket Sales Representatives (ASR) and service branches, to execute aftermarket services effectively.
Maintain active communication channels between sales, service, and operational teams to ensure seamless collaboration.
Report on machine reliability and durability.
Stay up to date on technology trends.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times. Adhere to all applicable safety policies and company procedures.
Additional Responsibilities
Recommend sales strategies.
Develop and maintain relationships with internal employees and clients.
Proficient in Product Tracking and Opportunity System (PTOS) and quoting systems.
Proficient in Sales Link, other industry‑specific software tools and the Caterpillar website to secure technical specifications and performance information of all Caterpillar products.
Maintain understanding of merchandising programs and finance terms to accurately quote over the phone or while meeting with a client or PSSR.
Accept, communicate and enforce company policies, procedures and regulations.
Design presentations for internal and external clients and influence clients.
Provide factual data to help drive change.
Communicate planning and scheduling problems to management.
Perform other duties as needed.
Work within and promote corporate values.
Knowledge, Skills and Abilities
In‑depth knowledge of machine wear and damage characteristics.
Working knowledge of the machine rebuild process and part/component reusability guidelines.
Effective communication with internal and external clients.
Interpersonal skills to work cooperatively and execute transactions.
Verbal communication skills.
Analytical skills to analyze data and report findings.
Scheduling skills to cover multiple client visits across the territory.
Technical skills to work through product issues across the full range of the product line.
Mechanical aptitude to relate to mechanical applications, failures, and communicate that information.
Knowledge of parts, service and sales operations.
Organizational skills sufficient to plan, schedule, and multi‑task in a fast‑paced environment.
Travel across the territory regularly.
Computer skills to utilize internal and external software programs.
Acceptable attendance to meet all company standards and requirements.
Education and Experience
High school diploma or GED.
Preferred a four‑year college degree.
Minimum 5 years of experience in machine rebuild or related field.
Communicate in English (read, speak, write).
Physical Demands
Regularly required to sit, use hands, talk or hear.
Frequently required to stand, walk, reach with hands and arms, climb or balance, stoop and kneel.
Occasionally required to lift and/or move up to 50 pounds.
Close vision required.
Work Environment
Occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
Occasionally exposed to wet or humid conditions, extreme cold, and extreme heat.
Noise level is usually office moderate.
Equal Employment Opportunity Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please call 702-633-4545 or email greatjobs@empire-cat.com.
Empire Southwest is an EEO employer.
Safety – Respect – Integrity – Teamwork – Excellence – Stewardship – Astonishment
#J-18808-Ljbffr