Amazon
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate to report to a site location.
The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability.
Key responsibilities include:
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members
Basic Qualifications:
1+ years of relevant experience in data center operations, IT support, or a similar technical field
1+ years of troubleshooting skills and ability to resolve undefined technical problems
Willingness to participate in a primary responder rotation and support 24/7 data center operations
Preferred Qualifications:
An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
Experience working in a Data Center environment
Understanding of network design, protocols and troubleshooting
Experience managing work and priorities through a ticketing system
Understanding of in-depth hardware knowledge (e.g., PCIe)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#J-18808-Ljbffr
#J-18808-Ljbffr