Tata Consultancy Services
L2 Desktop Support Engineer
Tata Consultancy Services, Aurora, Illinois, United States, 60505
Overview
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool.
Responsibilities
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries.
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
Troubleshoot operating system issues and LAN/WAN connection issues.
Update tickets with accurate and timely records of work performed, and resolution detail.
Maintain and contribute to a knowledge base.
Coordinate hardware warranty repair.
Perform inventory management activities as required in coordination with asset management and other corporate groups.
Escalate to 3rd party vendors when necessary.
Raise and coordinate problem management issues.
Base Salary Range: $50,000 - $60,000 per annum.
Benefits TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications Qualifications:
BACHELOR OF COMPUTER SCIENCE
Details
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
Referrals increase your chances of interviewing at Tata Consultancy Services by 2x
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Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool.
Responsibilities
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries.
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
Troubleshoot operating system issues and LAN/WAN connection issues.
Update tickets with accurate and timely records of work performed, and resolution detail.
Maintain and contribute to a knowledge base.
Coordinate hardware warranty repair.
Perform inventory management activities as required in coordination with asset management and other corporate groups.
Escalate to 3rd party vendors when necessary.
Raise and coordinate problem management issues.
Base Salary Range: $50,000 - $60,000 per annum.
Benefits TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications Qualifications:
BACHELOR OF COMPUTER SCIENCE
Details
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
Referrals increase your chances of interviewing at Tata Consultancy Services by 2x
Downers Grove, IL
$28.00-$36.00
Aurora, IL
$50,000.00-$60,000.00
Aurora, IL
$50,000.00-$60,000.00
Technical support & Field service engineer
Aurora, IL
$70,000.00-$90,000.00
Role- SR. MacOS Desktop Engineer / MDM MacOS environment expert
Technical support & Field service engineer
Technical Sales Support / Controls Engineer
Downers Grove, IL
$105,000.00-$115,000.00
Westmont, IL
$75,000.00-$85,000.00
Downers Grove, IL
$115,000.00-$125,000.00
Elk Grove Village, IL
$80,000.00-$90,000.00
Sales Engineer 3, Technical Product Sales Support
Sales Engineer 3, Technical Product Sales Support
Downers Grove, IL
$56,000.00-$106,000.00
Oak Brook, IL
$85,000.00-$92,000.00
Oak Brook, IL
$90,000.00-$140,000.00
Oak Brook, IL
$100,000.00-$130,000.00
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr