SyllogisTeks
Overview
The Desktop Support Technician provides technical assistance and support to end-users for hardware, software, and network-related issues. This role involves troubleshooting problems, configuring systems, and ensuring smooth day-to-day IT operations.
Responsibilities
Provide first- and second-level support to employees via phone, email, chat, and in-person.
Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
Assist with network connectivity issues including Wi-Fi, VPN, and remote access.
Maintain and update IT asset inventory.
Perform user account administration in Active Directory, Office 365, or similar systems.
Set up new employee workstations and ensure proper software licensing and security settings.
Escalate complex issues to higher-level IT staff or vendors when necessary.
Document issues, solutions, and processes in a ticketing system.
Provide end-user training and guidance on best practices for IT resources and security.
Qualifications
Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years of desktop support or help desk experience.
Strong knowledge of Windows and macOS operating systems.
Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
Excellent problem-solving and customer service skills.
Ability to prioritize tasks and manage time effectively.
CompTIA A+, Network+, or Microsoft certifications are a plus.
Office-based with potential hybrid / remote support responsibilities.
May require lifting and moving IT equipment (up to ~40 lbs).
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Technology, Information and Media
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Responsibilities
Provide first- and second-level support to employees via phone, email, chat, and in-person.
Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
Assist with network connectivity issues including Wi-Fi, VPN, and remote access.
Maintain and update IT asset inventory.
Perform user account administration in Active Directory, Office 365, or similar systems.
Set up new employee workstations and ensure proper software licensing and security settings.
Escalate complex issues to higher-level IT staff or vendors when necessary.
Document issues, solutions, and processes in a ticketing system.
Provide end-user training and guidance on best practices for IT resources and security.
Qualifications
Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years of desktop support or help desk experience.
Strong knowledge of Windows and macOS operating systems.
Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
Excellent problem-solving and customer service skills.
Ability to prioritize tasks and manage time effectively.
CompTIA A+, Network+, or Microsoft certifications are a plus.
Office-based with potential hybrid / remote support responsibilities.
May require lifting and moving IT equipment (up to ~40 lbs).
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Technology, Information and Media
#J-18808-Ljbffr