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Apex Systems

Desktop Support Technician

Apex Systems, Madison, Wisconsin, United States

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3 days ago Be among the first 25 applicants

This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $25.00/hr - $30.00/hr

Job#: 2091109

Responsibilities

Provide courteous, professional, and timely support for workstations, software, and peripherals in a Microsoft networked environment.

Install, configure, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal performance.

Perform device lifecycle management, including imaging, deployments, break/fix support, and hardware/software upgrades.

Troubleshoot hardware, software, applications, and network issues; analyze problems and implement accurate, timely resolutions without defaulting to reimaging.

Support enterprise applications including Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers).

Support AV equipment, scanners, tablets/iPads, VOIP/cellular phones, and medical devices.

Provide end-user assistance, guidance, and training as needed, ensuring clear communication with both technical and non-technical users.

Prioritize tasks effectively based on ticket urgency, patient impact, and overall business priorities.

Maintain professionalism, positive attitude, and composure under frequent interruptions, high-pressure situations, or healthcare/clinical settings.

Work independently with minimal guidance, demonstrating initiative, consistent follow-through, and strong organizational skills.

Document work thoroughly and accurately, ensuring proper tracking, reporting, and resolution of tickets.

Exhibit reliability, professionalism, and a strong work ethic in all interactions and responsibilities.

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at

[email protected]

or 844-463-6178.

Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Seniority level Entry level

Employment type Full-time

Job function Information Technology

Industries IT Services and IT Consulting

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