Stratadecision
Application and Technical Support Specialist, Decision Support Chicago, IL
Stratadecision, Des Moines, Iowa, United States
Application and Technical Support Specialist, Decision Support
Chicago, IL How you’ll make an impact: As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, StrataJazz. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. A day in the life of this role: Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions with customers in the system. Independently develop and deliver training sessions for customers and internal teams. Collaborate with cross-functional teams and stakeholders to enhance product support. Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies. Provide guidance to junior support staff. What we’re looking for: 2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment Proficient knowledge of Microsoft technologies (Office 365) Experience in technical issue resolution and escalation procedures Proven experience in managing multiple projects with multiple priorities Proficient with SQL scripts to perform troubleshooting Experience with Financial/Decision Support applications, StrataJazz, Axiom, or EPSi is preferred Experience with a case management tool, Salesforce is preferred Proficiency with Tableau or similar data visualization tools is preferred Estimated Salary Range:
$55,000 – 85,000. Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits. Find out more about Strata benefits here. How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home. Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com. Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. We connect with positive intent. We are helpful. We own it. We are humble.
We are an equal opportunity employer. See Voluntary Self-Identification of Disabilities and other related disclosures below. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process. Any information you provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected status. Voluntary Self-Identification of Disability Under the form CC-305, page 1, OMB Control Number 1250-0005, expires 04/30/2026. This form is used to measure equal employment opportunity progress as a federal contractor. Completing the form is voluntary, and answers are confidential. For more information, visit the U.S. Department of Labor’s OFCCP website. Disability status Alcohol or other substance use disorder Autoimmune disorders, HIV/AIDS, etc. Blind or low vision Cancer Cardiovascular disease Diabetes Mobility impairments Mental health conditions Neurological conditions Learning or developmental disabilities Other conditions as listed PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
Chicago, IL How you’ll make an impact: As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, StrataJazz. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. A day in the life of this role: Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions with customers in the system. Independently develop and deliver training sessions for customers and internal teams. Collaborate with cross-functional teams and stakeholders to enhance product support. Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies. Provide guidance to junior support staff. What we’re looking for: 2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment Proficient knowledge of Microsoft technologies (Office 365) Experience in technical issue resolution and escalation procedures Proven experience in managing multiple projects with multiple priorities Proficient with SQL scripts to perform troubleshooting Experience with Financial/Decision Support applications, StrataJazz, Axiom, or EPSi is preferred Experience with a case management tool, Salesforce is preferred Proficiency with Tableau or similar data visualization tools is preferred Estimated Salary Range:
$55,000 – 85,000. Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits. Find out more about Strata benefits here. How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home. Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com. Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. We connect with positive intent. We are helpful. We own it. We are humble.
We are an equal opportunity employer. See Voluntary Self-Identification of Disabilities and other related disclosures below. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process. Any information you provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected status. Voluntary Self-Identification of Disability Under the form CC-305, page 1, OMB Control Number 1250-0005, expires 04/30/2026. This form is used to measure equal employment opportunity progress as a federal contractor. Completing the form is voluntary, and answers are confidential. For more information, visit the U.S. Department of Labor’s OFCCP website. Disability status Alcohol or other substance use disorder Autoimmune disorders, HIV/AIDS, etc. Blind or low vision Cancer Cardiovascular disease Diabetes Mobility impairments Mental health conditions Neurological conditions Learning or developmental disabilities Other conditions as listed PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
#J-18808-Ljbffr