Thompson Machinery
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Field Tech - Rental
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Thompson Machinery About Us Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. Rental Field Service Technician Job Profile WHAT YOU WILL DO Rental Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Cat Rental Store rental equipment, including Caterpillar, JLG, Genie scissor and boom lifts and other allied equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store. Responsibilities Rental Field Service Technicians should be able to read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
Monitor and maintain proper fluid levels in equipment. Notify customer of status, availability, or urgent concerns promptly. Operate equipment after service to determine there are no leaks or need for additional service repairs. Research and order parts for customer or company equipment. Test after repairs to determine that the problem has been corrected. What We Expect Of You We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. Basic Requirements
Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required. Three (3) or more years’ experience with rental equipment repairs. Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations. Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus. Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful. Excellent communication skills. Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing. Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters. Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%). What’s In It For You At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. The Basics
Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart
Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
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Field Tech - Rental
role at
Thompson Machinery About Us Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. Rental Field Service Technician Job Profile WHAT YOU WILL DO Rental Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Cat Rental Store rental equipment, including Caterpillar, JLG, Genie scissor and boom lifts and other allied equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store. Responsibilities Rental Field Service Technicians should be able to read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
Monitor and maintain proper fluid levels in equipment. Notify customer of status, availability, or urgent concerns promptly. Operate equipment after service to determine there are no leaks or need for additional service repairs. Research and order parts for customer or company equipment. Test after repairs to determine that the problem has been corrected. What We Expect Of You We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. Basic Requirements
Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required. Three (3) or more years’ experience with rental equipment repairs. Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations. Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus. Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful. Excellent communication skills. Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing. Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters. Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%). What’s In It For You At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. The Basics
Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart
Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
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