Zitko Group Ltd
System Analyst – Physical Security Systems
Location:
Rochester, NY (also considering Reston, VA or Austin, TX) We're seeking a skilled
System Analyst
to provide outstanding service desk support for physical security systems. This role manages technical issues, coordinates ticket resolution, and supports access control, CCTV, and related security technologies. Key Responsibilities
Triage and resolve service tickets Troubleshoot and support access control, CCTV, and other security systems Maintain documentation and manage service inventory Coordinate engineering support and reporting Ideal Candidate
5+ years in service desk or tech support, preferably in the security industry Strong troubleshooting and communication skills Familiar with Windows OS, Microsoft Office, and basic IT networking Experience with systems like Lenel or Milestone is a plus Certifications in physical security technologies are desirable Why Apply?
Work in a dynamic, supportive environment Collaborate with a passionate and fun team Opportunity for growth and continued learning Travel:
Occasional travel may be required Work Authorization:
Must be authorized to work in the U.S. Having spent most of my working career in recruitment, I absolutely love working with clients, building those relationships and delivering outstanding service, I feel such a sense of responsibility with everything I do Senior Field Service & Maintenance Fire Alarm Engineer - Central London - BR/ME/DA/CT/TN Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per... Project Engineer - Fire Protection Systems - London to include Central/South East Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per week We’re... Data Center Project Manager Location: Rochester, NY (Preferred) Other Considerations: Reston, VA or Austin, TX Travel: Up to 40% regional travel may be required We’re looking for... Application Engineer – Security Systems
Primary Location: Rochester, NY | Also considering: Reston, VA & Austin, TX
Full-Time | Up to 20% regional travel required... Job Title: Senior Fire Fault & Commissioning Engineer Location: London & Home Counties Salary: Basic £40,000 to £45,000 (door to door travel) An exciting opportunity has... Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride... Fire & Security Systems Engineer Fire & Security experience is absolutely essential About the Company We’re a well-established and rapidly growing fire and security... Senior EMEA Project Manager – Security Systems Integration Letchworth, UK | Full-Time | Enterprise Level Security Systems | Competitive salary D.O.E + £5000 car allowance ... Data Center Project Manager Hertfordshire, UK | up to £80,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading... System Analyst Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading global security... Senior Field Service & Maintenance Fire Alarm Engineer - Central London - BR/ME/DA/CT/TN Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per... Project Engineer - Fire Protection Systems - London to include Central/South East Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per week We’re... Data Center Project Manager Location: Rochester, NY (Preferred) Other Considerations: Reston, VA or Austin, TX Travel: Up to 40% regional travel may be required We’re looking for... Application Engineer – Security Systems
Primary Location: Rochester, NY | Also considering: Reston, VA & Austin, TX
Full-Time | Up to 20% regional travel required... Job Title: Senior Fire Fault & Commissioning Engineer Location: London & Home Counties Salary: Basic £40,000 to £45,000 (door to door travel) An exciting opportunity has... Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride... Fire & Security Systems Engineer Fire & Security experience is absolutely essential About the Company We’re a well-established and rapidly growing fire and security... Senior EMEA Project Manager – Security Systems Integration Letchworth, UK | Full-Time | Enterprise Level Security Systems | Competitive salary D.O.E + £5000 car allowance ... Data Center Project Manager Hertfordshire, UK | up to £80,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading... System Analyst Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading global security... Senior Field Service & Maintenance Fire Alarm Engineer - Central London - BR/ME/DA/CT/TN Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per... Project Engineer - Fire Protection Systems - London to include Central/South East Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per week We’re... Data Center Project Manager Location: Rochester, NY (Preferred) Other Considerations: Reston, VA or Austin, TX Travel: Up to 40% regional travel may be required We’re looking for... Application Engineer – Security Systems
Primary Location: Rochester, NY | Also considering: Reston, VA & Austin, TX
Full-Time | Up to 20% regional travel required... Job Title: Senior Fire Fault & Commissioning Engineer Location: London & Home Counties Salary: Basic £40,000 to £45,000 (door to door travel) An exciting opportunity has... Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride... Fire & Security Systems Engineer Fire & Security experience is absolutely essential About the Company We’re a well-established and rapidly growing fire and security... Senior EMEA Project Manager – Security Systems Integration Letchworth, UK | Full-Time | Enterprise Level Security Systems | Competitive salary D.O.E + £5000 car allowance ... Data Center Project Manager Hertfordshire, UK | up to £80,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading... System Analyst Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading global security... Some of the 731 testimonials about our team Laura has been extremely helpful and very informative
Michelle was wondeful to work with during the process. Answered all my questions and was honest. She would go out of her to find information and get back to me at a later date if she didn't know something. Very understanding, helpful and kind
Riley (Candidate) 20/06/25 It was a pleasant and easy process that allowed for a seamless experience.
Craig is a great asset to Zitko. I have been working with Craig for nearly a year now and have nothing but good things to say about him. He is always looking to find the best candidates for the Monatrix team and we have had some great success over the last year.
Karl (Hiring Manager) 19/06/25 Great to work with! Good communication and very personable.
Jorge (Candidate) 17/06/25 Rachel was incredibly friendly and gave me an in depth insight into what the role at Zitko would entail. By the time our call had finished, I felt I had a clear idea of what to expect should I progress within the recruitment process.
Nadine did a very well job listing the job description and when speaking about the company
Tracy (Candidate) 17/06/25 Steve has helped me a lot, I'm grateful for his patients and expertise within the industry
Luke (Candidate) 17/06/25 Rachel was great to speak to and very pleasant.
David (Candidate) 10/06/25 Working with Michelle has been an outstanding experience. From our very first conversation, she was professional, attentive, and genuinely invested in helping me find the right opportunity. She communicated clearly, followed up consistently, and made the entire process smooth and stress-free. Her dedication and positive attitude truly set her apart. I'm grateful for her support and would highly recommend her to anyone seeking a reliable and encouraging recruiter.
Marcus (Candidate) 09/06/25 Lee was great, always kept me informed on the process and was always available if I had any questions! Thanks Lee!
Ellie is awesome she's sorted me right out again. She's even went out of her way to sort a job out for me when she's on holiday, thanks ellie !
Joe (Candidate) 06/06/25 Craig has been exceptional in finding and securing me a new career within the security industry.Even when my first job opportunity fell through, he wasted no time in setting up another.He managed to meet and negotiate all my expectations for the role I wanted.I am very pleased with Zitko overall.Thank you once again.
Jourdan (Candidate) 06/06/25 Craig was outstanding straight from the get go talks to you at friend level giving you peace of mind you are going to be looked after and him having your best interest at heart
You are the best. Thanks for all your help and support.
Jerry (Candidate) 05/06/25 Julie was very helpful and straight forwards during my process. Julie found a role tailored for my needs in no time and there no words to thank her enough!
Hannah is delightful to chat with and she's very thorough with explaining role descriptions and explaining what different tasks entail, etc within that role. She stays professional yet personal at the same time, a great balance. I've had a wonderful experience speaking with her so far and I look forward to continue to work with her.
Brittany (Candidate) 04/06/25 Hannah provided a lot of great information when we talked and it was very informative.
Mike (Candidate) 03/06/25 Thanks for all your help and support.
Jerry (Candidate) 03/06/25 The best recruiter I have ever spoken with. A credit in an industry that is sometimes lacking.
Nick (Candidate) 31/05/25 Yvonne doesn't even know the positive change my life has gone through since working here. I've been on trips, gotten out of dept. I've gotten engaged, got my first apartment and most importantly found a job that I actually LOVE and don't see myself leaving them anytime soon. I thank Yvonne A LOT all the time that she's helped me get this job!! I'm grateful
Julie was an absolute pleasure to work with. She took the time to understand our company's specific needs and consistently kept us informed throughout the entire recruitment process. Her communication was clear and timely, and her commitment to finding the right fit for our team was evident from the start.The candidates she presented was exceptionally high, making our decision process both easier and more efficient. Julie's professionalism, insight, and genuine enthusiasm made the search for the correct candidate so much easier. We'll definitely be turning to her again for future hiring needs.
Lauren is prompt and helpful1st class
Well, in a nutshell, I guess it was just a pleasure to speak with somebody that when you can try to explain to them of how you feel and what you wanna do for people and they're understanding of they want even help you help people to me that's that's gold in a pocket that's awesome so she was just a pleasure to speak with
Raymond (Candidate) 23/05/25 Helen is a joy to work with and very good and dedicted recruiter. Who I am sure has a good of a relationship with her clients as she does her contractors.
Mark (Candidate) 22/05/25 Top guy, really easy to deal with and the reason for trusting him to find my next role
Al (Candidate) 22/05/25 Hannah has been great I'm in the middle of commissioning a hospital. She has been very pleasant and accommodating to my changing schedule
Jason (Candidate) 20/05/25 Helen is one of the best recruiters out there. Goes out of her way to ensure everything is running smoothly for the contractors.
Ken (Candidate) 17/05/25 Lee was excellent and very supportive pre and post interview!
I'm incredibly grateful to Steve for helping me land my current role. His professionalism, clear communication, and genuine support throughout the process made a huge difference. He understood exactly what I was looking for and connected me with a great opportunity. Highly recommend working with him.
#J-18808-Ljbffr
Location:
Rochester, NY (also considering Reston, VA or Austin, TX) We're seeking a skilled
System Analyst
to provide outstanding service desk support for physical security systems. This role manages technical issues, coordinates ticket resolution, and supports access control, CCTV, and related security technologies. Key Responsibilities
Triage and resolve service tickets Troubleshoot and support access control, CCTV, and other security systems Maintain documentation and manage service inventory Coordinate engineering support and reporting Ideal Candidate
5+ years in service desk or tech support, preferably in the security industry Strong troubleshooting and communication skills Familiar with Windows OS, Microsoft Office, and basic IT networking Experience with systems like Lenel or Milestone is a plus Certifications in physical security technologies are desirable Why Apply?
Work in a dynamic, supportive environment Collaborate with a passionate and fun team Opportunity for growth and continued learning Travel:
Occasional travel may be required Work Authorization:
Must be authorized to work in the U.S. Having spent most of my working career in recruitment, I absolutely love working with clients, building those relationships and delivering outstanding service, I feel such a sense of responsibility with everything I do Senior Field Service & Maintenance Fire Alarm Engineer - Central London - BR/ME/DA/CT/TN Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per... Project Engineer - Fire Protection Systems - London to include Central/South East Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per week We’re... Data Center Project Manager Location: Rochester, NY (Preferred) Other Considerations: Reston, VA or Austin, TX Travel: Up to 40% regional travel may be required We’re looking for... Application Engineer – Security Systems
Primary Location: Rochester, NY | Also considering: Reston, VA & Austin, TX
Full-Time | Up to 20% regional travel required... Job Title: Senior Fire Fault & Commissioning Engineer Location: London & Home Counties Salary: Basic £40,000 to £45,000 (door to door travel) An exciting opportunity has... Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride... Fire & Security Systems Engineer Fire & Security experience is absolutely essential About the Company We’re a well-established and rapidly growing fire and security... Senior EMEA Project Manager – Security Systems Integration Letchworth, UK | Full-Time | Enterprise Level Security Systems | Competitive salary D.O.E + £5000 car allowance ... Data Center Project Manager Hertfordshire, UK | up to £80,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading... System Analyst Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading global security... Senior Field Service & Maintenance Fire Alarm Engineer - Central London - BR/ME/DA/CT/TN Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per... Project Engineer - Fire Protection Systems - London to include Central/South East Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per week We’re... Data Center Project Manager Location: Rochester, NY (Preferred) Other Considerations: Reston, VA or Austin, TX Travel: Up to 40% regional travel may be required We’re looking for... Application Engineer – Security Systems
Primary Location: Rochester, NY | Also considering: Reston, VA & Austin, TX
Full-Time | Up to 20% regional travel required... Job Title: Senior Fire Fault & Commissioning Engineer Location: London & Home Counties Salary: Basic £40,000 to £45,000 (door to door travel) An exciting opportunity has... Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride... Fire & Security Systems Engineer Fire & Security experience is absolutely essential About the Company We’re a well-established and rapidly growing fire and security... Senior EMEA Project Manager – Security Systems Integration Letchworth, UK | Full-Time | Enterprise Level Security Systems | Competitive salary D.O.E + £5000 car allowance ... Data Center Project Manager Hertfordshire, UK | up to £80,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading... System Analyst Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading global security... Senior Field Service & Maintenance Fire Alarm Engineer - Central London - BR/ME/DA/CT/TN Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per... Project Engineer - Fire Protection Systems - London to include Central/South East Salary : £40,000 to £42,000 Hours/Shift: Mon-Fri : 8:30am – 5pm 40 hours per week We’re... Data Center Project Manager Location: Rochester, NY (Preferred) Other Considerations: Reston, VA or Austin, TX Travel: Up to 40% regional travel may be required We’re looking for... Application Engineer – Security Systems
Primary Location: Rochester, NY | Also considering: Reston, VA & Austin, TX
Full-Time | Up to 20% regional travel required... Job Title: Senior Fire Fault & Commissioning Engineer Location: London & Home Counties Salary: Basic £40,000 to £45,000 (door to door travel) An exciting opportunity has... Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride... Fire & Security Systems Engineer Fire & Security experience is absolutely essential About the Company We’re a well-established and rapidly growing fire and security... Senior EMEA Project Manager – Security Systems Integration Letchworth, UK | Full-Time | Enterprise Level Security Systems | Competitive salary D.O.E + £5000 car allowance ... Data Center Project Manager Hertfordshire, UK | up to £80,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading... System Analyst Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We’re working with a leading global security... Some of the 731 testimonials about our team Laura has been extremely helpful and very informative
Michelle was wondeful to work with during the process. Answered all my questions and was honest. She would go out of her to find information and get back to me at a later date if she didn't know something. Very understanding, helpful and kind
Riley (Candidate) 20/06/25 It was a pleasant and easy process that allowed for a seamless experience.
Craig is a great asset to Zitko. I have been working with Craig for nearly a year now and have nothing but good things to say about him. He is always looking to find the best candidates for the Monatrix team and we have had some great success over the last year.
Karl (Hiring Manager) 19/06/25 Great to work with! Good communication and very personable.
Jorge (Candidate) 17/06/25 Rachel was incredibly friendly and gave me an in depth insight into what the role at Zitko would entail. By the time our call had finished, I felt I had a clear idea of what to expect should I progress within the recruitment process.
Nadine did a very well job listing the job description and when speaking about the company
Tracy (Candidate) 17/06/25 Steve has helped me a lot, I'm grateful for his patients and expertise within the industry
Luke (Candidate) 17/06/25 Rachel was great to speak to and very pleasant.
David (Candidate) 10/06/25 Working with Michelle has been an outstanding experience. From our very first conversation, she was professional, attentive, and genuinely invested in helping me find the right opportunity. She communicated clearly, followed up consistently, and made the entire process smooth and stress-free. Her dedication and positive attitude truly set her apart. I'm grateful for her support and would highly recommend her to anyone seeking a reliable and encouraging recruiter.
Marcus (Candidate) 09/06/25 Lee was great, always kept me informed on the process and was always available if I had any questions! Thanks Lee!
Ellie is awesome she's sorted me right out again. She's even went out of her way to sort a job out for me when she's on holiday, thanks ellie !
Joe (Candidate) 06/06/25 Craig has been exceptional in finding and securing me a new career within the security industry.Even when my first job opportunity fell through, he wasted no time in setting up another.He managed to meet and negotiate all my expectations for the role I wanted.I am very pleased with Zitko overall.Thank you once again.
Jourdan (Candidate) 06/06/25 Craig was outstanding straight from the get go talks to you at friend level giving you peace of mind you are going to be looked after and him having your best interest at heart
You are the best. Thanks for all your help and support.
Jerry (Candidate) 05/06/25 Julie was very helpful and straight forwards during my process. Julie found a role tailored for my needs in no time and there no words to thank her enough!
Hannah is delightful to chat with and she's very thorough with explaining role descriptions and explaining what different tasks entail, etc within that role. She stays professional yet personal at the same time, a great balance. I've had a wonderful experience speaking with her so far and I look forward to continue to work with her.
Brittany (Candidate) 04/06/25 Hannah provided a lot of great information when we talked and it was very informative.
Mike (Candidate) 03/06/25 Thanks for all your help and support.
Jerry (Candidate) 03/06/25 The best recruiter I have ever spoken with. A credit in an industry that is sometimes lacking.
Nick (Candidate) 31/05/25 Yvonne doesn't even know the positive change my life has gone through since working here. I've been on trips, gotten out of dept. I've gotten engaged, got my first apartment and most importantly found a job that I actually LOVE and don't see myself leaving them anytime soon. I thank Yvonne A LOT all the time that she's helped me get this job!! I'm grateful
Julie was an absolute pleasure to work with. She took the time to understand our company's specific needs and consistently kept us informed throughout the entire recruitment process. Her communication was clear and timely, and her commitment to finding the right fit for our team was evident from the start.The candidates she presented was exceptionally high, making our decision process both easier and more efficient. Julie's professionalism, insight, and genuine enthusiasm made the search for the correct candidate so much easier. We'll definitely be turning to her again for future hiring needs.
Lauren is prompt and helpful1st class
Well, in a nutshell, I guess it was just a pleasure to speak with somebody that when you can try to explain to them of how you feel and what you wanna do for people and they're understanding of they want even help you help people to me that's that's gold in a pocket that's awesome so she was just a pleasure to speak with
Raymond (Candidate) 23/05/25 Helen is a joy to work with and very good and dedicted recruiter. Who I am sure has a good of a relationship with her clients as she does her contractors.
Mark (Candidate) 22/05/25 Top guy, really easy to deal with and the reason for trusting him to find my next role
Al (Candidate) 22/05/25 Hannah has been great I'm in the middle of commissioning a hospital. She has been very pleasant and accommodating to my changing schedule
Jason (Candidate) 20/05/25 Helen is one of the best recruiters out there. Goes out of her way to ensure everything is running smoothly for the contractors.
Ken (Candidate) 17/05/25 Lee was excellent and very supportive pre and post interview!
I'm incredibly grateful to Steve for helping me land my current role. His professionalism, clear communication, and genuine support throughout the process made a huge difference. He understood exactly what I was looking for and connected me with a great opportunity. Highly recommend working with him.
#J-18808-Ljbffr