Connection
Overview
Connection has a fantastic opportunity for an IT Support Specialist in King of Prussia, PA. This is a hybrid position and offers benefits. Responsibilities
Provide L1/L2 end-user and service desk support, including password resets, device setup, and O365/Entra ID troubleshooting. Manage and maintain endpoints through Intune and patch management across Windows and Mac systems. Support M365 applications (Exchange, SharePoint, Teams) and collaboration tools such as Jira and Confluence. Perform local network troubleshooting, including Wi-Fi connectivity, LAN checks, cabling, and printer/device reachability. Set up and maintain AV meeting equipment, ensuring reliable operation for in-person and hybrid meetings. Conduct on-site onboarding for new employees, including workstation and account setup and IT orientation. Provision and manage small hardware and accessories (e.g., keyboards, mice, headsets, docking stations). Maintain accurate documentation of incidents, changes, resolutions, and escalations. Salary: USD $34.00/Hr. - USD $39.00/Hr. Qualifications
4+ years of hands-on IT support experience. Strong background in end-user support and service desk operations (Tier 1/Tier 2). Experience with Intune, O365/Entra ID, Windows/Mac systems, and M365 applications. Working knowledge of network fundamentals, Wi-Fi, and AV support. Excellent troubleshooting, communication, and customer service skills. Ability to work independently, prioritize tasks, and collaborate in a team-oriented environment. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Connection.
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Connection has a fantastic opportunity for an IT Support Specialist in King of Prussia, PA. This is a hybrid position and offers benefits. Responsibilities
Provide L1/L2 end-user and service desk support, including password resets, device setup, and O365/Entra ID troubleshooting. Manage and maintain endpoints through Intune and patch management across Windows and Mac systems. Support M365 applications (Exchange, SharePoint, Teams) and collaboration tools such as Jira and Confluence. Perform local network troubleshooting, including Wi-Fi connectivity, LAN checks, cabling, and printer/device reachability. Set up and maintain AV meeting equipment, ensuring reliable operation for in-person and hybrid meetings. Conduct on-site onboarding for new employees, including workstation and account setup and IT orientation. Provision and manage small hardware and accessories (e.g., keyboards, mice, headsets, docking stations). Maintain accurate documentation of incidents, changes, resolutions, and escalations. Salary: USD $34.00/Hr. - USD $39.00/Hr. Qualifications
4+ years of hands-on IT support experience. Strong background in end-user support and service desk operations (Tier 1/Tier 2). Experience with Intune, O365/Entra ID, Windows/Mac systems, and M365 applications. Working knowledge of network fundamentals, Wi-Fi, and AV support. Excellent troubleshooting, communication, and customer service skills. Ability to work independently, prioritize tasks, and collaborate in a team-oriented environment. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Connection.
#J-18808-Ljbffr