Lumen Technologies
2 days ago Be among the first 25 applicants
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Role Overview The position interacts with Lumen customers professionally and courteously, remotely or in person, to review and discuss service order requirements. This entry‑level role installs, repairs, and tests residential and small business telecommunication services and broadband products.
Responsibilities
Install, maintain, repair, remove, rearrange, program, test, and troubleshoot residential and small business products and services, including POTS, HSI, networking, and fiber from the cross‑connect or serving terminal into the customer’s premises.
Set up, reconfigure, maintain, and troubleshoot customers’ wireless/wired home network, including wireless modems, LAN peripherals such as printers, IPTV, and other wired and wireless communication devices linked into the home network.
Complete various splicing connections on new and existing cable, fiber, wire and connect wires and cables to terminals, and attach/detach various kinds of hardware to wires and cables. This includes cabling electronic components such as routers, computers, TVs, stereo systems, and home entertainment systems, and installing/maintaining/repairing inside wiring and jacks.
Utilize hand tools, power tools, and specialty tools, including test equipment (e.g., VFL, ONX, OTDR) and/or laptop computer to install or repair and confirm product/service functioning properly, troubleshoot, and coordinate repair and service issues.
Read and interpret customer service orders, repair tickets, technical drawings, maps, blueprints, diagrams, etc., and perform specified work.
Complete a designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing priorities or demands.
Interact with customers professionally and courteously via telephone and on the premises; evaluate customers’ needs and suggest additional/alternative services as appropriate.
Confirm and update trouble reports or services ordered, review billing information, respond to questions on equipment and services, and review systems configuration. Test equipment, lines, and services to verify proper installation and repair.
Identify and explore additional revenue generation opportunities.
Work collaboratively and independently in the field with little supervision.
Use laptop for various purposes, including checking email, reviewing ticket or circuit information, and running test routines.
Work with telecom color‑coded wires and cables; perform basic electricity tasks related to telecommunications.
Qualifications
Able to work varying shifts and hours, including possible mandatory overtime, weekends, and holidays. May be assigned to work out of town for varying lengths of time.
Requires a valid state driver’s license and a satisfactory driving record.
Able to climb and work at elevations (e.g., from ladders, poles) exceeding 18 feet.
When working aloft with ladders or other equipment with weight‑capacity ratings, must adhere to Company safety policy and equipment weight requirements.
Able to work in confined spaces (attics, crawl spaces).
May perform strenuous physical activities including lifting objects up to 75 pounds.
Able to perform job activities outdoors in different weather conditions (extreme cold/heat, inclement weather).
High school diploma or equivalent.
0 to 2 years of related experience.
Customer service experience and basic related technical experience are preferred. No experience required for entry level.
Location & Schedule Full time position located in St George, UT. 8‑hour shift typically between 7:00 am – 7:00 pm. When required, mandatory overtime up to 8 hours / week. May also require weekends and holidays.
Compensation & Benefits Minimum hourly rate: $23.28 Maximum hourly rate: $34.92 Benefits include health, life, voluntary lifestyle benefits and other perks that enhance well‑being.
Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Application Deadline 10/28/2025
#J-18808-Ljbffr
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Role Overview The position interacts with Lumen customers professionally and courteously, remotely or in person, to review and discuss service order requirements. This entry‑level role installs, repairs, and tests residential and small business telecommunication services and broadband products.
Responsibilities
Install, maintain, repair, remove, rearrange, program, test, and troubleshoot residential and small business products and services, including POTS, HSI, networking, and fiber from the cross‑connect or serving terminal into the customer’s premises.
Set up, reconfigure, maintain, and troubleshoot customers’ wireless/wired home network, including wireless modems, LAN peripherals such as printers, IPTV, and other wired and wireless communication devices linked into the home network.
Complete various splicing connections on new and existing cable, fiber, wire and connect wires and cables to terminals, and attach/detach various kinds of hardware to wires and cables. This includes cabling electronic components such as routers, computers, TVs, stereo systems, and home entertainment systems, and installing/maintaining/repairing inside wiring and jacks.
Utilize hand tools, power tools, and specialty tools, including test equipment (e.g., VFL, ONX, OTDR) and/or laptop computer to install or repair and confirm product/service functioning properly, troubleshoot, and coordinate repair and service issues.
Read and interpret customer service orders, repair tickets, technical drawings, maps, blueprints, diagrams, etc., and perform specified work.
Complete a designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing priorities or demands.
Interact with customers professionally and courteously via telephone and on the premises; evaluate customers’ needs and suggest additional/alternative services as appropriate.
Confirm and update trouble reports or services ordered, review billing information, respond to questions on equipment and services, and review systems configuration. Test equipment, lines, and services to verify proper installation and repair.
Identify and explore additional revenue generation opportunities.
Work collaboratively and independently in the field with little supervision.
Use laptop for various purposes, including checking email, reviewing ticket or circuit information, and running test routines.
Work with telecom color‑coded wires and cables; perform basic electricity tasks related to telecommunications.
Qualifications
Able to work varying shifts and hours, including possible mandatory overtime, weekends, and holidays. May be assigned to work out of town for varying lengths of time.
Requires a valid state driver’s license and a satisfactory driving record.
Able to climb and work at elevations (e.g., from ladders, poles) exceeding 18 feet.
When working aloft with ladders or other equipment with weight‑capacity ratings, must adhere to Company safety policy and equipment weight requirements.
Able to work in confined spaces (attics, crawl spaces).
May perform strenuous physical activities including lifting objects up to 75 pounds.
Able to perform job activities outdoors in different weather conditions (extreme cold/heat, inclement weather).
High school diploma or equivalent.
0 to 2 years of related experience.
Customer service experience and basic related technical experience are preferred. No experience required for entry level.
Location & Schedule Full time position located in St George, UT. 8‑hour shift typically between 7:00 am – 7:00 pm. When required, mandatory overtime up to 8 hours / week. May also require weekends and holidays.
Compensation & Benefits Minimum hourly rate: $23.28 Maximum hourly rate: $34.92 Benefits include health, life, voluntary lifestyle benefits and other perks that enhance well‑being.
Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Application Deadline 10/28/2025
#J-18808-Ljbffr