Coach
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Temporary Support Associate
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Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Overview
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
Cash Wrap: greet customers, interact genuinely, read cues, conduct email/name capture where permitted by law, maintain POS accuracy, keep cash wrap organized and clean, suggest add-ons and sell gift cards, maintain cash and POS media per policy, thank customers and encourage return, represent the Coach brand. Stockroom / Warehouse: receive shipments and transfers, notify management of new product, scan cartons/transfers, report discrepancies, process shipments/transfers per standards, organize and clean stock room daily (including offsite/remote warehouse), shift/organize product to manage sell-through and make room for new product, manage stock levels, perform regular cycle counts and participate in inventories, uphold Loss Prevention standards. Sales Floor: analyze replenishment needs, replenish floor/zone, respond to sell-through and execute visual merchandising, support sales floor activities, communicate price points/features/stock availability to customers, respond to requests and coordinate with sales team or management, maintain housekeeping standards. Competencies and Development: demonstrate Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity; participate in development and feedback processes; apply learnings to improve store performance. Additional Requirements: 1-3 years retail experience (cashier/stock/sales), preferably luxury; knowledge of fashion trends; High school diploma or equivalent; college degree preferred; technical: cash registers, basic computer skills, devices (iPad/laptop), walkie talkie; physical ability to work fast, communicate effectively, move on the floor and back-of-house; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments; flexible schedule including nights, weekends, holidays. Benefits and Diversity
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider protected characteristics. General benefits include health benefits, life and disability insurance, 401(k) and paid time off for wellness needs and vacations. Additional compensation includes employee discounts and incentive compensation. Our competencies for all employees include Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly. For people managers, competencies include Strategic Agility, Developing Direct Reports and Others, Building Effective Teams. Visit Coach at www.coach.com. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Apparel and Fashion Note: This posting may include location-specific roles such as Seasonal Retail positions; actual openings may vary by location.
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Temporary Support Associate
role at
Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Overview
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
Cash Wrap: greet customers, interact genuinely, read cues, conduct email/name capture where permitted by law, maintain POS accuracy, keep cash wrap organized and clean, suggest add-ons and sell gift cards, maintain cash and POS media per policy, thank customers and encourage return, represent the Coach brand. Stockroom / Warehouse: receive shipments and transfers, notify management of new product, scan cartons/transfers, report discrepancies, process shipments/transfers per standards, organize and clean stock room daily (including offsite/remote warehouse), shift/organize product to manage sell-through and make room for new product, manage stock levels, perform regular cycle counts and participate in inventories, uphold Loss Prevention standards. Sales Floor: analyze replenishment needs, replenish floor/zone, respond to sell-through and execute visual merchandising, support sales floor activities, communicate price points/features/stock availability to customers, respond to requests and coordinate with sales team or management, maintain housekeeping standards. Competencies and Development: demonstrate Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity; participate in development and feedback processes; apply learnings to improve store performance. Additional Requirements: 1-3 years retail experience (cashier/stock/sales), preferably luxury; knowledge of fashion trends; High school diploma or equivalent; college degree preferred; technical: cash registers, basic computer skills, devices (iPad/laptop), walkie talkie; physical ability to work fast, communicate effectively, move on the floor and back-of-house; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments; flexible schedule including nights, weekends, holidays. Benefits and Diversity
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider protected characteristics. General benefits include health benefits, life and disability insurance, 401(k) and paid time off for wellness needs and vacations. Additional compensation includes employee discounts and incentive compensation. Our competencies for all employees include Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly. For people managers, competencies include Strategic Agility, Developing Direct Reports and Others, Building Effective Teams. Visit Coach at www.coach.com. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Apparel and Fashion Note: This posting may include location-specific roles such as Seasonal Retail positions; actual openings may vary by location.
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