The Planet Group
This range is provided by The Planet Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$85,000.00/yr - $95,000.00/yr Additional compensation types
Annual Bonus Direct message the job poster from The Planet Group Overview
Job Title:
End User Compute (EUC) Technician Reports to:
Infrastructure Manager Schedule:
On-site 4 days per week, with flexibility to be present on additional days when critical needs arise THIS IS A CONTRACT TO HIRE OPPORTUNITY Role overview and responsibilities include leading the design, deployment, and management of the client\'s enterprise endpoint platforms (Microsoft Intune and Jamf), supporting Office 365 administration, managing video conferencing infrastructure, and serving as the Tier 3 escalation point for the Helpdesk. The EUC Technician bridges the Infrastructure and Helpdesk teams to ensure consistent endpoint management, unified standards, and improved visibility across offices and Distribution Centers. The role identifies systemic issues, presents findings with actionable solutions, and helps strengthen alignment between Infrastructure, Helpdesk, and Security. This position reports to the Infrastructure Manager and works closely with Security, Compliance, and Support leaders to ensure a secure and seamless end-user experience. Key Responsibilities
Endpoint Management and Architecture
Design and manage configurations in Microsoft Intune (Windows) and Jamf Pro (macOS) Oversee device lifecycle management: enrollment, compliance, patching, and deprovisioning Lead efforts to improve endpoint security, automation, and standardization Track and report on device metrics, compliance, and health
Office 365 Administration
Act as a subject matter expert for O365 services: Exchange Online, Teams, SharePoint, OneDrive, and licensing Provide Tier 3 support and lead feature rollout and adoption Monitor system usage, access policies, and ensure policy compliance
Infrastructure and Helpdesk Collaboration
Partner with Infrastructure to align endpoint architecture with enterprise standards Serve as the escalation point for Helpdesk Tier 3 tickets involving endpoints, O365, or device management Coach and mentor Helpdesk staff through documentation and hands-on troubleshooting Identify recurring or systemic issues and present analysis and solutions to the Infrastructure and Helpdesk teams Support infrastructure projects that impact endpoint experience, such as software rollouts, network upgrades, or policy changes
Video Conferencing and Collaboration Tools
Support and maintain corporate AV and video conferencing systems (Zoom, Teams Rooms, etc.) Troubleshoot meeting space issues and propose improvements or upgrades Ensure consistent hybrid meeting experiences across all sites
Solution Design and Continuous Improvement
Propose improvements to user experience, security posture, and device management standards Collaborate with Infrastructure and Security teams on system transitions, integrations, and compliance initiatives Analyze endpoint and support data to identify trends, risks, and opportunities for improvement Develop and present recommendations to management for systemic issue resolution
Team and User Interaction Skills
Communicate clearly with users at all technical levels Build trust through responsive, respectful, and effective support Translate technical concepts into simple language and model strong communication and service standards
Required Skills and Experience
3+ years in IT with a focus on endpoint management and end-user support 2+ years of hands-on experience with Microsoft Intune and Jamf Pro Strong knowledge of Office 365 administration, especially Teams and Exchange Experience managing and supporting AV/conference room systems (Neat, Cisco, Zoom) Scripting/automation experience (PowerShell, Bash, or similar) Strong troubleshooting skills and ability to identify and resolve systemic issues Effective written and verbal communication, with strong documentation skills Preferred Qualifications
Jamf Certified Admin or Microsoft Endpoint Manager certification Experience in hybrid Mac/Windows environments Familiarity with identity, access, and endpoint security: MFA, device compliance, and conditional access Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Consumer Services Notes: This refined version removes irrelevant postings and formatting issues while preserving the core job information and requirements. It keeps the original language and context and presents it in a clean, accessible HTML structure using only allowed tags.
#J-18808-Ljbffr
$85,000.00/yr - $95,000.00/yr Additional compensation types
Annual Bonus Direct message the job poster from The Planet Group Overview
Job Title:
End User Compute (EUC) Technician Reports to:
Infrastructure Manager Schedule:
On-site 4 days per week, with flexibility to be present on additional days when critical needs arise THIS IS A CONTRACT TO HIRE OPPORTUNITY Role overview and responsibilities include leading the design, deployment, and management of the client\'s enterprise endpoint platforms (Microsoft Intune and Jamf), supporting Office 365 administration, managing video conferencing infrastructure, and serving as the Tier 3 escalation point for the Helpdesk. The EUC Technician bridges the Infrastructure and Helpdesk teams to ensure consistent endpoint management, unified standards, and improved visibility across offices and Distribution Centers. The role identifies systemic issues, presents findings with actionable solutions, and helps strengthen alignment between Infrastructure, Helpdesk, and Security. This position reports to the Infrastructure Manager and works closely with Security, Compliance, and Support leaders to ensure a secure and seamless end-user experience. Key Responsibilities
Endpoint Management and Architecture
Design and manage configurations in Microsoft Intune (Windows) and Jamf Pro (macOS) Oversee device lifecycle management: enrollment, compliance, patching, and deprovisioning Lead efforts to improve endpoint security, automation, and standardization Track and report on device metrics, compliance, and health
Office 365 Administration
Act as a subject matter expert for O365 services: Exchange Online, Teams, SharePoint, OneDrive, and licensing Provide Tier 3 support and lead feature rollout and adoption Monitor system usage, access policies, and ensure policy compliance
Infrastructure and Helpdesk Collaboration
Partner with Infrastructure to align endpoint architecture with enterprise standards Serve as the escalation point for Helpdesk Tier 3 tickets involving endpoints, O365, or device management Coach and mentor Helpdesk staff through documentation and hands-on troubleshooting Identify recurring or systemic issues and present analysis and solutions to the Infrastructure and Helpdesk teams Support infrastructure projects that impact endpoint experience, such as software rollouts, network upgrades, or policy changes
Video Conferencing and Collaboration Tools
Support and maintain corporate AV and video conferencing systems (Zoom, Teams Rooms, etc.) Troubleshoot meeting space issues and propose improvements or upgrades Ensure consistent hybrid meeting experiences across all sites
Solution Design and Continuous Improvement
Propose improvements to user experience, security posture, and device management standards Collaborate with Infrastructure and Security teams on system transitions, integrations, and compliance initiatives Analyze endpoint and support data to identify trends, risks, and opportunities for improvement Develop and present recommendations to management for systemic issue resolution
Team and User Interaction Skills
Communicate clearly with users at all technical levels Build trust through responsive, respectful, and effective support Translate technical concepts into simple language and model strong communication and service standards
Required Skills and Experience
3+ years in IT with a focus on endpoint management and end-user support 2+ years of hands-on experience with Microsoft Intune and Jamf Pro Strong knowledge of Office 365 administration, especially Teams and Exchange Experience managing and supporting AV/conference room systems (Neat, Cisco, Zoom) Scripting/automation experience (PowerShell, Bash, or similar) Strong troubleshooting skills and ability to identify and resolve systemic issues Effective written and verbal communication, with strong documentation skills Preferred Qualifications
Jamf Certified Admin or Microsoft Endpoint Manager certification Experience in hybrid Mac/Windows environments Familiarity with identity, access, and endpoint security: MFA, device compliance, and conditional access Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Consumer Services Notes: This refined version removes irrelevant postings and formatting issues while preserving the core job information and requirements. It keeps the original language and context and presents it in a clean, accessible HTML structure using only allowed tags.
#J-18808-Ljbffr