AAA-The Auto Club Group
Insurance Service Representative - Rochester, MN
AAA-The Auto Club Group, Rochester, Minnesota, us, 55905
Overview
Insurance Service Representative – Rochester, MN Base pay range: $22.96/hr - $25.46/hr. This is a full-time, exempt/non-exempt hourly position. The role is located in-office at the Coon Rapids branch with standard Monday–Friday hours. Responsibilities
Provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, and promote membership and financial products (credit cards). Provide price quotes on all insurance products, considering underwriting rules and applicable discounts to complete the sale. Take insurance payments (initial, installment, lapse, or reinstatement) and respond to inquiries regarding insurance availability, coverage, and product features. Refer to an agent when appropriate and promote cross-sales within changes to existing policies. Process policies, endorsements, status and coverage changes in accordance with state rules and corporate policies. Assist management and agents as applicable and support customer service objectives. Conduct outbound promotional and retention calls per management request and promote Auto Club Group products and services. Participate in a team environment to enhance customer satisfaction and service quality. Receive and resolve member/customer complaints and assist with complaint resolution as needed. Engage in office events to generate insurance revenue, raise product awareness, and support local community activities. Maintain and service insurance policies; respond to inquiries regarding eligibility, coverage, and billing; prepare proposals and changes; process renewals and delinquent renewals as needed. Verify new business applications and refer relevant members to other lines of business when appropriate. Update member information and maintain filing systems; provide general agency support. Qualifications
Required Qualifications:
A current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling/servicing Auto Club Group Membership products Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education
High School Diploma or equivalent Work Experience
Provide a high level of customer-focused service Service insurance policies and process applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions and take payments Promote the sale of insurance products and services using established guidelines Present complex information clearly Knowledge and Skills
Analyze member/potential customer insurance needs and determine appropriate coverage Prepare rate quotations and organize the sale of ACG insurance and membership products Perform outbound service calls; maintain accurate records Know insurance terminology, regulations, underwriting procedures, and sales regulatory/compliance guidelines Familiar with insurance and/or membership systems (e.g., PPS, POS, IMS, IPM) Work well in a team or independently; provide professional, efficient customer service Proficient in Microsoft Office; clear written and verbal communication; perform monetary calculations Ability to work under pressure in a high-volume environment; complete training for all ACG products and services Work Environment
Schedule: Monday – Friday, 8:30 AM – 5:30 PM. 40 hours per week. In-office, on-site at an ACG branch facility in Rochester/Coon Rapids. About Us
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is part of the national AAA federation and is the second largest AAA club in North America. ACG emphasizes inclusion and diverse backgrounds, experiences, and viewpoints, and strives to provide quality service to members. We offer a comprehensive benefits package including medical, dental and vision; 401k match up to 6%; paid parental leave and adoption assistance; PTO and holidays; tuition reimbursement; professional development; complimentary AAA membership; and various discounts and programs. Important Note: ACG’s compensation philosophy is market-competitive and may include geographic pay differentials. Salary is determined at offer based on multiple factors. Regular attendance is essential. A background and drug screen may be required. Legal and Compliance
ACG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
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Insurance Service Representative – Rochester, MN Base pay range: $22.96/hr - $25.46/hr. This is a full-time, exempt/non-exempt hourly position. The role is located in-office at the Coon Rapids branch with standard Monday–Friday hours. Responsibilities
Provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, and promote membership and financial products (credit cards). Provide price quotes on all insurance products, considering underwriting rules and applicable discounts to complete the sale. Take insurance payments (initial, installment, lapse, or reinstatement) and respond to inquiries regarding insurance availability, coverage, and product features. Refer to an agent when appropriate and promote cross-sales within changes to existing policies. Process policies, endorsements, status and coverage changes in accordance with state rules and corporate policies. Assist management and agents as applicable and support customer service objectives. Conduct outbound promotional and retention calls per management request and promote Auto Club Group products and services. Participate in a team environment to enhance customer satisfaction and service quality. Receive and resolve member/customer complaints and assist with complaint resolution as needed. Engage in office events to generate insurance revenue, raise product awareness, and support local community activities. Maintain and service insurance policies; respond to inquiries regarding eligibility, coverage, and billing; prepare proposals and changes; process renewals and delinquent renewals as needed. Verify new business applications and refer relevant members to other lines of business when appropriate. Update member information and maintain filing systems; provide general agency support. Qualifications
Required Qualifications:
A current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling/servicing Auto Club Group Membership products Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education
High School Diploma or equivalent Work Experience
Provide a high level of customer-focused service Service insurance policies and process applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions and take payments Promote the sale of insurance products and services using established guidelines Present complex information clearly Knowledge and Skills
Analyze member/potential customer insurance needs and determine appropriate coverage Prepare rate quotations and organize the sale of ACG insurance and membership products Perform outbound service calls; maintain accurate records Know insurance terminology, regulations, underwriting procedures, and sales regulatory/compliance guidelines Familiar with insurance and/or membership systems (e.g., PPS, POS, IMS, IPM) Work well in a team or independently; provide professional, efficient customer service Proficient in Microsoft Office; clear written and verbal communication; perform monetary calculations Ability to work under pressure in a high-volume environment; complete training for all ACG products and services Work Environment
Schedule: Monday – Friday, 8:30 AM – 5:30 PM. 40 hours per week. In-office, on-site at an ACG branch facility in Rochester/Coon Rapids. About Us
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is part of the national AAA federation and is the second largest AAA club in North America. ACG emphasizes inclusion and diverse backgrounds, experiences, and viewpoints, and strives to provide quality service to members. We offer a comprehensive benefits package including medical, dental and vision; 401k match up to 6%; paid parental leave and adoption assistance; PTO and holidays; tuition reimbursement; professional development; complimentary AAA membership; and various discounts and programs. Important Note: ACG’s compensation philosophy is market-competitive and may include geographic pay differentials. Salary is determined at offer based on multiple factors. Regular attendance is essential. A background and drug screen may be required. Legal and Compliance
ACG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
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