PennyMac Loan Services, LLC
Loss Mitigation Specialist III
PennyMac Loan Services, LLC, California, Missouri, United States, 65018
Overview
PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
Loss Mitigation Specialist – Typical Day The Loss Mitigation Specialist will serve as the customer’s Single Point of Contact (SPOC) for investor, state and company repayment, forbearance, HHF/EHLP and SCRA foreclosure alternative initiatives.
Responsibilities
Receive inbound calls to assist customers with inquiries regarding their repayment or forbearance plan, HHF/EHLP, SCRA program or general loan servicing questions
Direct outbound call campaigns to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries
Follow set investor/state specific guidelines to set up approved repayment or forbearance plan, HHF/EHLP or SCRA programs
Update customer financial information based on change in circumstance or to address remaining delinquency at plan completion to initiate foreclosure alternative programs, provide results and next steps based on the recommendation received
Address email and fax communications from customers and authorized third parties to ensure items are acknowledged and processed in a timely manner
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
What You’ll Bring
Bachelor’s degree or equivalent work experience
3+ years of relevant work experience
Thorough knowledge of investor specific repayment, forbearance, HHF/EHLP and SCRA foreclosure alternative programs, loan servicing, foreclosure, and bankruptcy
Proficient with CFPB, FDCPA and ECOA regulations
Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence
Excellent computer skills, including proficiency in Microsoft Excel, Word
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: no-click URL provided
For residents with state required benefit information, additional information can be found: no-click URL provided
Compensation Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $40,000 - $60,000
Work Model OFFICE
#J-18808-Ljbffr
PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
Loss Mitigation Specialist – Typical Day The Loss Mitigation Specialist will serve as the customer’s Single Point of Contact (SPOC) for investor, state and company repayment, forbearance, HHF/EHLP and SCRA foreclosure alternative initiatives.
Responsibilities
Receive inbound calls to assist customers with inquiries regarding their repayment or forbearance plan, HHF/EHLP, SCRA program or general loan servicing questions
Direct outbound call campaigns to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries
Follow set investor/state specific guidelines to set up approved repayment or forbearance plan, HHF/EHLP or SCRA programs
Update customer financial information based on change in circumstance or to address remaining delinquency at plan completion to initiate foreclosure alternative programs, provide results and next steps based on the recommendation received
Address email and fax communications from customers and authorized third parties to ensure items are acknowledged and processed in a timely manner
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
What You’ll Bring
Bachelor’s degree or equivalent work experience
3+ years of relevant work experience
Thorough knowledge of investor specific repayment, forbearance, HHF/EHLP and SCRA foreclosure alternative programs, loan servicing, foreclosure, and bankruptcy
Proficient with CFPB, FDCPA and ECOA regulations
Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence
Excellent computer skills, including proficiency in Microsoft Excel, Word
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: no-click URL provided
For residents with state required benefit information, additional information can be found: no-click URL provided
Compensation Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $40,000 - $60,000
Work Model OFFICE
#J-18808-Ljbffr