NYU Langone
Overview
NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.
For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary We have an exciting opportunity to join our team as a Manager of Outage Management. In this role, the Manager oversees the implementation and management of our Incident and Problem Management initiatives within the organization, ensuring they meet business needs and adhere to ITIL best practices. This includes managing Incident and Problem Management aligning these services with business objectives, and leading continuous improvement initiatives. The role also monitors services performance, reports on key metrics, and may conduct training on ITIL practices. This person should stay current with emerging technologies and industry best practices related to outage management and technical support.
Position Responsibilities Implementing and Managing ITIL-based service management practices
Setting up and maintaining the Incident and Problem management processes and procedures that support IT service delivery.
Aligning IT services with business objectives
Ensuring IT services are strategically aligned with the organization's overall business goals and priorities.
Identifying areas for process improvement and implementing changes to enhance service delivery and efficiency.
Coordinating with stakeholders
Working with IT and business stakeholders to understand needs, ensure alignment, and address concerns.
Monitoring and reporting on service performance
Tracking KPIs and SLAs to ensure services meet standards and identifying areas for improvement.
Ensuring compliance with ITIL standards
Adhering to the ITIL framework and best practices for effective and efficient service delivery.
Managing Incident processes
Overseeing day-to-day operations to resolve issues quickly and efficiently.
Providing leadership and guidance to the IT service team
Leading, supporting, and motivating team members to achieve goals and contribute to the IT service management program.
Managing Service Level Agreements (SLAs)
Defining and negotiating SLAs with customers to ensure IT services meet needs and expectations.
Ensuring quality and customer satisfaction
Implementing quality control measures to ensure high standards and customer satisfaction.
Analyzing RCA reports and identifying root causes for improvement
Reviewing incident and problem data to identify patterns and develop solutions to prevent future issues.
Perform other related duties as assigned.
Minimum Qualifications
Bachelor's degree; At least 4 or more years of management and support experience in End User computing applications and infrastructure.
Work experience in healthcare or equivalent experience in complex organizations.
In-depth knowledge of personal computing, Mac and Windows PC/Workstation LAN systems, TCP/IP, End User Infrastructure Support management tools, client functions and applications; excellent consultative and communication skills; analytical ability; decisiveness; strong judgment; ability to work with clients; manage IMAC team; and manage vendor relationships.
Preferred Qualifications
Management Experience: Minimum of 5-7 years in a managerial or related role.
IT Systems and Processes: Understanding of how IT systems work, including networks, applications, and infrastructure.
ITIL Framework: Knowledge of ITIL principles, processes, and best practices for managing IT services.
Data Analysis and Reporting: Ability to collect, analyze, and interpret data to identify trends and make informed decisions.
Troubleshooting and Problem Solving: Skills to diagnose and resolve IT issues effectively.
Business Acumen: Understanding of the business environment and how IT services contribute.
Financial Management: Ability to manage budgets and ensure efficient resource allocation.
Risk Management: Identifying, assessing, and mitigating risks related to IT services.
Strategic Thinking: Proactively thinking about how IT services can support business strategy and future needs.
Communication: Strong written and verbal communication with diverse audiences.
Leadership: Ability to motivate, guide, and lead teams.
Negotiation and Conflict Resolution: Skills to negotiate with stakeholders and resolve conflicts constructively.
Customer Service: Understanding of customer needs and excellent service.
Collaboration: Working effectively with other teams and departments.
Analytical Skills: Ability to analyze complex situations and identify solutions.
Critical Thinking: Thinking logically and making sound decisions.
Adaptability and Continuous Improvement: Willingness to learn and adapt to new technologies and challenges.
Efficiencies: Excellent time management and organizational skills; ability to work under pressure and meet deadlines.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Additional Information NYU Langone Health provides its staff with a comprehensive benefits and wellness package. Our offerings support career development, family, retirement, and holistic well-being across seven key areas: physical, mental, nutritional, sleep, social, financial, and preventive care. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $97,589.96 - $120,569.46 Annually. Actual salaries depend on experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.
#J-18808-Ljbffr
For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary We have an exciting opportunity to join our team as a Manager of Outage Management. In this role, the Manager oversees the implementation and management of our Incident and Problem Management initiatives within the organization, ensuring they meet business needs and adhere to ITIL best practices. This includes managing Incident and Problem Management aligning these services with business objectives, and leading continuous improvement initiatives. The role also monitors services performance, reports on key metrics, and may conduct training on ITIL practices. This person should stay current with emerging technologies and industry best practices related to outage management and technical support.
Position Responsibilities Implementing and Managing ITIL-based service management practices
Setting up and maintaining the Incident and Problem management processes and procedures that support IT service delivery.
Aligning IT services with business objectives
Ensuring IT services are strategically aligned with the organization's overall business goals and priorities.
Identifying areas for process improvement and implementing changes to enhance service delivery and efficiency.
Coordinating with stakeholders
Working with IT and business stakeholders to understand needs, ensure alignment, and address concerns.
Monitoring and reporting on service performance
Tracking KPIs and SLAs to ensure services meet standards and identifying areas for improvement.
Ensuring compliance with ITIL standards
Adhering to the ITIL framework and best practices for effective and efficient service delivery.
Managing Incident processes
Overseeing day-to-day operations to resolve issues quickly and efficiently.
Providing leadership and guidance to the IT service team
Leading, supporting, and motivating team members to achieve goals and contribute to the IT service management program.
Managing Service Level Agreements (SLAs)
Defining and negotiating SLAs with customers to ensure IT services meet needs and expectations.
Ensuring quality and customer satisfaction
Implementing quality control measures to ensure high standards and customer satisfaction.
Analyzing RCA reports and identifying root causes for improvement
Reviewing incident and problem data to identify patterns and develop solutions to prevent future issues.
Perform other related duties as assigned.
Minimum Qualifications
Bachelor's degree; At least 4 or more years of management and support experience in End User computing applications and infrastructure.
Work experience in healthcare or equivalent experience in complex organizations.
In-depth knowledge of personal computing, Mac and Windows PC/Workstation LAN systems, TCP/IP, End User Infrastructure Support management tools, client functions and applications; excellent consultative and communication skills; analytical ability; decisiveness; strong judgment; ability to work with clients; manage IMAC team; and manage vendor relationships.
Preferred Qualifications
Management Experience: Minimum of 5-7 years in a managerial or related role.
IT Systems and Processes: Understanding of how IT systems work, including networks, applications, and infrastructure.
ITIL Framework: Knowledge of ITIL principles, processes, and best practices for managing IT services.
Data Analysis and Reporting: Ability to collect, analyze, and interpret data to identify trends and make informed decisions.
Troubleshooting and Problem Solving: Skills to diagnose and resolve IT issues effectively.
Business Acumen: Understanding of the business environment and how IT services contribute.
Financial Management: Ability to manage budgets and ensure efficient resource allocation.
Risk Management: Identifying, assessing, and mitigating risks related to IT services.
Strategic Thinking: Proactively thinking about how IT services can support business strategy and future needs.
Communication: Strong written and verbal communication with diverse audiences.
Leadership: Ability to motivate, guide, and lead teams.
Negotiation and Conflict Resolution: Skills to negotiate with stakeholders and resolve conflicts constructively.
Customer Service: Understanding of customer needs and excellent service.
Collaboration: Working effectively with other teams and departments.
Analytical Skills: Ability to analyze complex situations and identify solutions.
Critical Thinking: Thinking logically and making sound decisions.
Adaptability and Continuous Improvement: Willingness to learn and adapt to new technologies and challenges.
Efficiencies: Excellent time management and organizational skills; ability to work under pressure and meet deadlines.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Additional Information NYU Langone Health provides its staff with a comprehensive benefits and wellness package. Our offerings support career development, family, retirement, and holistic well-being across seven key areas: physical, mental, nutritional, sleep, social, financial, and preventive care. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $97,589.96 - $120,569.46 Annually. Actual salaries depend on experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.
#J-18808-Ljbffr