GameStop
Full Time Assistant Store Manager (Store 3927)
GameStop, Sanford, North Carolina, United States, 27330
Overview
Full Time Assistant Store Manager (Store 3927) Base pay range: $10.75/hr - $14.75/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally; escalate customer issues to the Store Manager as needed. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training staff on company policies and procedures. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed. Provide recognition and feedback to store associates; document performance in Workday / HR system in partnership with the Store Manager. Ensure onboarding and training are completed prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates, ensure schedule guidelines are followed, manage breaks/meals, and supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify pay for time worked. Maintain store cleanliness and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager. Support the team in meeting sales, profit, and shrink goals; complete required administrative duties. Perform inventory counts, stock/restock, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transactions; manage cash and bank deposits according to guidelines. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to leadership. Process defectives/recalls and stock pulls accurately; label boxes with packing lists. Maintain guest and associate safety; report injuries per guidelines. Assist in maintaining store records/files; assist with up-to-date manuals. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all GameStop policies and procedures; open/close procedures as required. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and as part of a team; perform tasks timely. Meet performance expectations for attendance, safety, and conduct. Operate POS system; basic math and alphabetizing skills. Complete required paperwork and follow written or diagrammed instructions. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Handle pressure and adapt to change; be a problem solver. Be reliable and trustworthy; use good judgment. Able to work alone and stand/move for extended periods; ability to lift up to 30 lbs. On military base locations: understanding of military ranks and insignia (as applicable). Job descriptions are subject to change based on business needs. Equal employment opportunities are provided to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state/local law. Benefits
Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply. Compensation
$10.75 - $14.75
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Full Time Assistant Store Manager (Store 3927) Base pay range: $10.75/hr - $14.75/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally; escalate customer issues to the Store Manager as needed. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training staff on company policies and procedures. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed. Provide recognition and feedback to store associates; document performance in Workday / HR system in partnership with the Store Manager. Ensure onboarding and training are completed prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates, ensure schedule guidelines are followed, manage breaks/meals, and supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify pay for time worked. Maintain store cleanliness and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager. Support the team in meeting sales, profit, and shrink goals; complete required administrative duties. Perform inventory counts, stock/restock, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transactions; manage cash and bank deposits according to guidelines. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to leadership. Process defectives/recalls and stock pulls accurately; label boxes with packing lists. Maintain guest and associate safety; report injuries per guidelines. Assist in maintaining store records/files; assist with up-to-date manuals. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all GameStop policies and procedures; open/close procedures as required. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and as part of a team; perform tasks timely. Meet performance expectations for attendance, safety, and conduct. Operate POS system; basic math and alphabetizing skills. Complete required paperwork and follow written or diagrammed instructions. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Handle pressure and adapt to change; be a problem solver. Be reliable and trustworthy; use good judgment. Able to work alone and stand/move for extended periods; ability to lift up to 30 lbs. On military base locations: understanding of military ranks and insignia (as applicable). Job descriptions are subject to change based on business needs. Equal employment opportunities are provided to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state/local law. Benefits
Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply. Compensation
$10.75 - $14.75
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