Flexport
Overview
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. Flexport connects more than 10,000 clients across 109 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success. We are building the Platform for Global trade—a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. We aim to be proactive partners and problem-solvers for our clients, improving their supply chains by leveraging Flexport’s unique and adaptable solutions. The recent global supply chain crisis has placed Flexport at center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of top investors who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. You will
The Account Manager will help clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions. Responsibilities include: Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport. Meet regularly with clients to monitor account health and identify ways to improve their experience. Identify, develop, and close upsell, cross-sell, and renewal opportunities based on client knowledge. Monitor client financial health, report on client financials, and ensure consistent payment schedules. Lead and participate in client onboarding and the creation of standard operating procedures. Scope and guide the implementation stages and timelines for new opportunities and clients. Collaborate with counterparts in Asia, Europe, and Latin America to ensure a consistent account management experience. Monitor client metrics with Global Operations to meet expectations, address escalations, and resolve issues effectively. Prepare and lead regular client touchpoints to demonstrate value and identify new opportunities. Lead quarterly strategy reviews with minimal guidance using deep knowledge of the client’s business. Drive product adoption with client stakeholders to ensure full value realization of Flexport. Review and document client success criteria; refine as client needs evolve. Continue to expand knowledge of supply chain processes through training to act as a trusted advisor. Maintain Salesforce account records and opportunity pipeline. You should have
2-4 years of experience in a sales/account management or client-facing role. A background in logistics, freight forwarding, or supply chain is preferred. Client-centric: focused on outcomes, delivering expectations, and translating client goals into solutions and strategic planning. Hands-on, process-oriented, structured thinking with strong problem-solving skills. Curious: always seeking to understand client needs and how Flexport can meet them. Attention to detail: ability to identify opportunities to improve internally or manage client relationships. Strong business acumen. Proven track record of cross-selling or selling a product. Strong focus on growing customers through a consultative approach. #LI-onsite The US base salary range for this position (not including bonus, equity, or benefits): $52,000 - $65,000 USD Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission relies on a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, GDPR and CCPA may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile: How did you first hear about Flexport? * Have you previously been employed by Flexport or any of its entities; or by an agency representing Flexport? * Will you now or in the future require Flexport to commence sponsorship for an immigration case? * Are you authorized to work lawfully in the United States for Flexport? * Have you previously been employed by Flexport or any of its entities; or by an agency representing Flexport? * This role requires a commitment to a 5 day work week onsite at our Phillipsburg Fulfillment Center. Question: Can you commute to the facility 5 days per week? * Voluntary Demographic Questions
At Flexport, our ability to fulfill our mission relies on a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Completing this survey is optional, but we hope you will answer. All responses are kept private and will not be used during the hiring process in any way.
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At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. Flexport connects more than 10,000 clients across 109 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success. We are building the Platform for Global trade—a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. We aim to be proactive partners and problem-solvers for our clients, improving their supply chains by leveraging Flexport’s unique and adaptable solutions. The recent global supply chain crisis has placed Flexport at center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of top investors who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. You will
The Account Manager will help clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions. Responsibilities include: Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport. Meet regularly with clients to monitor account health and identify ways to improve their experience. Identify, develop, and close upsell, cross-sell, and renewal opportunities based on client knowledge. Monitor client financial health, report on client financials, and ensure consistent payment schedules. Lead and participate in client onboarding and the creation of standard operating procedures. Scope and guide the implementation stages and timelines for new opportunities and clients. Collaborate with counterparts in Asia, Europe, and Latin America to ensure a consistent account management experience. Monitor client metrics with Global Operations to meet expectations, address escalations, and resolve issues effectively. Prepare and lead regular client touchpoints to demonstrate value and identify new opportunities. Lead quarterly strategy reviews with minimal guidance using deep knowledge of the client’s business. Drive product adoption with client stakeholders to ensure full value realization of Flexport. Review and document client success criteria; refine as client needs evolve. Continue to expand knowledge of supply chain processes through training to act as a trusted advisor. Maintain Salesforce account records and opportunity pipeline. You should have
2-4 years of experience in a sales/account management or client-facing role. A background in logistics, freight forwarding, or supply chain is preferred. Client-centric: focused on outcomes, delivering expectations, and translating client goals into solutions and strategic planning. Hands-on, process-oriented, structured thinking with strong problem-solving skills. Curious: always seeking to understand client needs and how Flexport can meet them. Attention to detail: ability to identify opportunities to improve internally or manage client relationships. Strong business acumen. Proven track record of cross-selling or selling a product. Strong focus on growing customers through a consultative approach. #LI-onsite The US base salary range for this position (not including bonus, equity, or benefits): $52,000 - $65,000 USD Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission relies on a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, GDPR and CCPA may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile: How did you first hear about Flexport? * Have you previously been employed by Flexport or any of its entities; or by an agency representing Flexport? * Will you now or in the future require Flexport to commence sponsorship for an immigration case? * Are you authorized to work lawfully in the United States for Flexport? * Have you previously been employed by Flexport or any of its entities; or by an agency representing Flexport? * This role requires a commitment to a 5 day work week onsite at our Phillipsburg Fulfillment Center. Question: Can you commute to the facility 5 days per week? * Voluntary Demographic Questions
At Flexport, our ability to fulfill our mission relies on a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Completing this survey is optional, but we hope you will answer. All responses are kept private and will not be used during the hiring process in any way.
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