TeamLogic IT, Henderson, NV
Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team expands boundaries, applies know-how, and resolves challenges with smart solutions in a fast-paced, dynamic environment. Working for a local office connects you to a larger network of hundreds of technicians across North America. Summary The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician is to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure end-user satisfaction, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. This position designs and implements technical solutions, solves complex technical problems, mentors others, stays abreast of technology trends, and thrives in a fast-paced environment. It focuses on serving small to mid-sized businesses to perform better, grow faster, and achieve more by leveraging technology.
This position requires you to work in the Torrance and surrounding area and must have a minimum of 2-3 years of experience working for a company that is known in the industry as a Managed Service Provider (MSP) providing outsourced IT services. Expertise and Skill Requirements: Passion for delivering remarkable customer experience and success. Excellent understanding of troubleshooting client and server operating systems. Ability to communicate complex IT concepts and solutions to non-technical clients. Strong interpersonal, communication, and collaboration skills. Diagnostic skills for technical issues. Ability to multi-task and adapt to changes quickly. Understanding of support tools, techniques, and how technology is used to provide IT services. Strong decision making and outstanding project management skills. Be self-motivated, reliable, and punctual. Strategic and detail oriented. Provide exceptional customer experience and technical expertise on inbound calls and escalated tickets generated by customers to ensure courteous, timely, and effective resolution of end-user issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Provisioning and system setup for new hires. Conduct network discoveries and customer onboarding for new managed service customers. Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers. Participate in discussions with customers that take their needs and business into consideration but do not jeopardize IT goals of a more secure, stable, and productive environment. Log time entries and notes for support and maintenance performed using our PSA. Provide customers with timely written and oral updates regarding their projects and/or cases. Update and maintain customer information in our documentation system as changes in their environment occur. Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users. Participate in our on-call rotation with the Level 2/3 Help Desk and Engineering staff. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. Troubleshoot issues relating to:
Windows Server 2012/2016/2019/2022 VMware and Hyper-V Hypervisors Microsoft Azure/Amazon AWS Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Active Directory User Profiles (creation and modification) Group Policy Objects Firewall Configuration (VPN, port forwarding, etc.) LAN/WAN Connectivity Onsite Exchange and Hosted Email/Exchange Environments (Microsoft 365, Google Workspaces) Hardware Diagnostics (Servers/Workstations/Laptops/Routers/Switches) Microsoft Office Suite Windows 7/10/11 MacOS Android/iPhone Cloud phone providers such as Jive, RingCentral, and Teams Third party applications with the assistance of the vendors support staff
IT Technician II Qualifications and Experience Requirements: Minimum 3-5 years’ experience within relevant IT fields. Associate or Bachelor's degree in computer science, information sciences, or related field preferred. Minimum 2-3 years’ experience in a Managed Service Provider environment. Experience with desktop and server operating systems including Windows 10/11, Server 2012, Server 2016, Server 2019, Server 2022 and Mac OS. Active Directory knowledge and experience. Some knowledge and understanding of networking devices and appliances. Familiarity with brands: APC, Apple, Cisco, Datto, Dell, HP, Lenovo, Microsoft, Proofpoint, QNap, SonicWALL, Sophos, Synology, Ubiquiti, iOS, Android. Experience using Autotask, Kaseya RMM, IT Glue, Jamf and/or Addigy a plus. Working knowledge of Microsoft Azure and Amazon AWS is a plus. Valid Driver License and ability to drive to customer locations when required. Compensation:
$28.00 - $38.00 per hour Why Join Us?
Flexible Scheduling Competitive Compensation People First Culture The environment of the office is welcoming and collaborative, with coworkers and leadership committed to employee growth and fair compensation.
#J-18808-Ljbffr
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team expands boundaries, applies know-how, and resolves challenges with smart solutions in a fast-paced, dynamic environment. Working for a local office connects you to a larger network of hundreds of technicians across North America. Summary The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician is to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure end-user satisfaction, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. This position designs and implements technical solutions, solves complex technical problems, mentors others, stays abreast of technology trends, and thrives in a fast-paced environment. It focuses on serving small to mid-sized businesses to perform better, grow faster, and achieve more by leveraging technology.
This position requires you to work in the Torrance and surrounding area and must have a minimum of 2-3 years of experience working for a company that is known in the industry as a Managed Service Provider (MSP) providing outsourced IT services. Expertise and Skill Requirements: Passion for delivering remarkable customer experience and success. Excellent understanding of troubleshooting client and server operating systems. Ability to communicate complex IT concepts and solutions to non-technical clients. Strong interpersonal, communication, and collaboration skills. Diagnostic skills for technical issues. Ability to multi-task and adapt to changes quickly. Understanding of support tools, techniques, and how technology is used to provide IT services. Strong decision making and outstanding project management skills. Be self-motivated, reliable, and punctual. Strategic and detail oriented. Provide exceptional customer experience and technical expertise on inbound calls and escalated tickets generated by customers to ensure courteous, timely, and effective resolution of end-user issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Provisioning and system setup for new hires. Conduct network discoveries and customer onboarding for new managed service customers. Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers. Participate in discussions with customers that take their needs and business into consideration but do not jeopardize IT goals of a more secure, stable, and productive environment. Log time entries and notes for support and maintenance performed using our PSA. Provide customers with timely written and oral updates regarding their projects and/or cases. Update and maintain customer information in our documentation system as changes in their environment occur. Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users. Participate in our on-call rotation with the Level 2/3 Help Desk and Engineering staff. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. Troubleshoot issues relating to:
Windows Server 2012/2016/2019/2022 VMware and Hyper-V Hypervisors Microsoft Azure/Amazon AWS Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Active Directory User Profiles (creation and modification) Group Policy Objects Firewall Configuration (VPN, port forwarding, etc.) LAN/WAN Connectivity Onsite Exchange and Hosted Email/Exchange Environments (Microsoft 365, Google Workspaces) Hardware Diagnostics (Servers/Workstations/Laptops/Routers/Switches) Microsoft Office Suite Windows 7/10/11 MacOS Android/iPhone Cloud phone providers such as Jive, RingCentral, and Teams Third party applications with the assistance of the vendors support staff
IT Technician II Qualifications and Experience Requirements: Minimum 3-5 years’ experience within relevant IT fields. Associate or Bachelor's degree in computer science, information sciences, or related field preferred. Minimum 2-3 years’ experience in a Managed Service Provider environment. Experience with desktop and server operating systems including Windows 10/11, Server 2012, Server 2016, Server 2019, Server 2022 and Mac OS. Active Directory knowledge and experience. Some knowledge and understanding of networking devices and appliances. Familiarity with brands: APC, Apple, Cisco, Datto, Dell, HP, Lenovo, Microsoft, Proofpoint, QNap, SonicWALL, Sophos, Synology, Ubiquiti, iOS, Android. Experience using Autotask, Kaseya RMM, IT Glue, Jamf and/or Addigy a plus. Working knowledge of Microsoft Azure and Amazon AWS is a plus. Valid Driver License and ability to drive to customer locations when required. Compensation:
$28.00 - $38.00 per hour Why Join Us?
Flexible Scheduling Competitive Compensation People First Culture The environment of the office is welcoming and collaborative, with coworkers and leadership committed to employee growth and fair compensation.
#J-18808-Ljbffr