Dallas Market Center
Front Desk Representative – Embassy Suites Dallas Market Center, TX
As a Front Desk Agent you will serve as the first point of contact for guests, creating memorable experiences from arrival through departure. Your friendly, efficient service will build lasting impressions and foster guest loyalty.
Location & Compensation Dallas, TX – Base salary range: $52,050 – $66,000 per year. The role may include daily or short‑term pay options.
Responsibilities
Provide a friendly, efficient, and error‑free check‑in and check‑out experience.
Handle continuous requests in a fast‑paced environment by coordinating with other departments to ensure all guest requests are met.
Answer questions regarding the local area and facilities, offering directions and resources to positively influence each guest’s stay.
Demonstrate proper phone etiquette, including transferring calls, taking messages, and making reservations.
Follow proper cash handling procedures and post and reconcile charges applied to guest receipts.
Support the hotel’s goals through teamwork and collaboration with all departments.
Qualifications
Previous customer service experience in a fast‑paced, guest‑facing environment.
Strong verbal and written communication skills.
Basic technology proficiency (reading, writing, typing).
Ability to stand for an entire shift and lift at least 25 pounds.
Availability to work evenings, weekends, and holidays.
Benefits
Group insurance: medical, dental, vision, and company‑paid life insurance.
Paid time off.
Company‑matched 401(k) plan.
Voluntary benefits: short‑term disability, long‑term disability, accident, life, critical illness, and Flexible Spending Account.
Hotel‑specific benefits and employee assistance program.
Daily pay option.
EEO Statement InnVentures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or any other status protected by law.
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Location & Compensation Dallas, TX – Base salary range: $52,050 – $66,000 per year. The role may include daily or short‑term pay options.
Responsibilities
Provide a friendly, efficient, and error‑free check‑in and check‑out experience.
Handle continuous requests in a fast‑paced environment by coordinating with other departments to ensure all guest requests are met.
Answer questions regarding the local area and facilities, offering directions and resources to positively influence each guest’s stay.
Demonstrate proper phone etiquette, including transferring calls, taking messages, and making reservations.
Follow proper cash handling procedures and post and reconcile charges applied to guest receipts.
Support the hotel’s goals through teamwork and collaboration with all departments.
Qualifications
Previous customer service experience in a fast‑paced, guest‑facing environment.
Strong verbal and written communication skills.
Basic technology proficiency (reading, writing, typing).
Ability to stand for an entire shift and lift at least 25 pounds.
Availability to work evenings, weekends, and holidays.
Benefits
Group insurance: medical, dental, vision, and company‑paid life insurance.
Paid time off.
Company‑matched 401(k) plan.
Voluntary benefits: short‑term disability, long‑term disability, accident, life, critical illness, and Flexible Spending Account.
Hotel‑specific benefits and employee assistance program.
Daily pay option.
EEO Statement InnVentures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or any other status protected by law.
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