GameStop
Full Time Assistant Store Manager (Store 4355)
GameStop, Burlington, North Carolina, United States, 27215
Overview
Full Time Assistant Store Manager (Store 4355) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety practices, financial protocol, and ethical responsibilities.
Schedule store associates ensuring scheduling guidelines are followed, all breaks and meals are accounted for, and staffing levels support optimal guest service.
Approve payroll, enter paid time off, make time edits, and verify pay for all time worked.
Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; visually inspect associate packages at store closing or end of shift as appropriate. Communicate concerns to the Store Manager.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from stock room to front of store to ensure products are represented and organized.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required.
Verify shipments for discrepancies/shortages and record discrepancies in the POS system; conduct inventories and communicate discrepancies to Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly with proper labeling and packing lists.
Maintain awareness of associate and guest safety; address hazards and report injuries per company guidelines.
Help maintain store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work in a fast-paced, changing environment; work independently and in a team.
Meet associate performance expectations including attendance, personal appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system and perform basic mathematics and alphabetizing.
Complete required paperwork properly and follow written or diagrammed instructions.
Flexible schedule including extended hours, nights, weekends, and some holidays (minimum 3 days/week).
Be reliable, trustworthy, and able to work alone or in a team; stand/move for up to 12 hours; physical ability to lift up to 30 lbs.
Onboarding may require understanding of military ranks for locations on military bases.
Benefits Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.
Compensation $10.75 - $14.75
Employment type Full-time
Job function
Sales and Business Development
Industries
Retail
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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Full Time Assistant Store Manager (Store 4355) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety practices, financial protocol, and ethical responsibilities.
Schedule store associates ensuring scheduling guidelines are followed, all breaks and meals are accounted for, and staffing levels support optimal guest service.
Approve payroll, enter paid time off, make time edits, and verify pay for all time worked.
Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; visually inspect associate packages at store closing or end of shift as appropriate. Communicate concerns to the Store Manager.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from stock room to front of store to ensure products are represented and organized.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required.
Verify shipments for discrepancies/shortages and record discrepancies in the POS system; conduct inventories and communicate discrepancies to Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly with proper labeling and packing lists.
Maintain awareness of associate and guest safety; address hazards and report injuries per company guidelines.
Help maintain store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work in a fast-paced, changing environment; work independently and in a team.
Meet associate performance expectations including attendance, personal appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system and perform basic mathematics and alphabetizing.
Complete required paperwork properly and follow written or diagrammed instructions.
Flexible schedule including extended hours, nights, weekends, and some holidays (minimum 3 days/week).
Be reliable, trustworthy, and able to work alone or in a team; stand/move for up to 12 hours; physical ability to lift up to 30 lbs.
Onboarding may require understanding of military ranks for locations on military bases.
Benefits Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.
Compensation $10.75 - $14.75
Employment type Full-time
Job function
Sales and Business Development
Industries
Retail
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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