MCR Hotels
Food & Beverage Supervisor, Restaurant
MCR Hotels, Charlotte, North Carolina, United States, 28245
Overview
Canopy Charlotte Southpark SECTION ONE: MCR Universal Role Standards Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork
SECTION TWO: Role Specific Duties and Expectations
The Food and Beverage Supervisor
will be responsible for supervising food and beverage operations and delivering an excellent guest experience. This person will maximize sales and revenue through customer satisfaction and team member engagement.
Responsibilities Train workers in food preparation, and in service, sanitation, and safety procedures.
Compile and balance cash receipts at the end of the day or shift.
Perform various financial activities such as cash handling and deposit preparation.
Supervise and participate in kitchen and dining area cleaning activities.
Resolve customer complaints regarding food service.
Control inventories of food, equipment, and liquor, and report shortages.
Requisition supplies and equipment needed.
Observe and evaluate workers and work procedures to ensure quality standards, service and participate in disciplinary documentations.
Inspect supplies, equipment, and work areas to ensure efficient service and standards.
Assign duties, responsibilities, and workstations to team members.
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training.
Conduct supervisory activities, such as creating work schedules or organizing employee time sheets.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Record production, operational, and personnel data on specified forms.
Develop equipment maintenance schedules and arrange for repairs.
Greet and seat guests, and present menus and wine lists.
Schedule parties and take reservations.
Present bills and accept payments.
Resolve customer complaints regarding food service.
Success Metrics
Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews
Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings
Teamwork Management Performance Ratings
Qualifications & Requirements Work Experience: Experience in F&B required, experience in a hospitality environment preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements of the wrists, hands, and/or fingers.
Lifting: Carrying certain laundry supplies, linens and other items.
Language + Reasoning Skills Read, write, understand and communicate with others effectively using the English language.
Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Read and interpret business records and statistical reports in English.
Note
This job description does not create an employment contract, implied or otherwise, other than an at-will relationship. The Employer reserves the right to change or assign other duties as needed. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
What we offer / What’s in it for you? Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members
About the Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
Award highlights including Fast Company’s 2020 Most Innovative Travel Companies and Marriott/Hilton recognitions.
#J-18808-Ljbffr
Canopy Charlotte Southpark SECTION ONE: MCR Universal Role Standards Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork
SECTION TWO: Role Specific Duties and Expectations
The Food and Beverage Supervisor
will be responsible for supervising food and beverage operations and delivering an excellent guest experience. This person will maximize sales and revenue through customer satisfaction and team member engagement.
Responsibilities Train workers in food preparation, and in service, sanitation, and safety procedures.
Compile and balance cash receipts at the end of the day or shift.
Perform various financial activities such as cash handling and deposit preparation.
Supervise and participate in kitchen and dining area cleaning activities.
Resolve customer complaints regarding food service.
Control inventories of food, equipment, and liquor, and report shortages.
Requisition supplies and equipment needed.
Observe and evaluate workers and work procedures to ensure quality standards, service and participate in disciplinary documentations.
Inspect supplies, equipment, and work areas to ensure efficient service and standards.
Assign duties, responsibilities, and workstations to team members.
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training.
Conduct supervisory activities, such as creating work schedules or organizing employee time sheets.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Record production, operational, and personnel data on specified forms.
Develop equipment maintenance schedules and arrange for repairs.
Greet and seat guests, and present menus and wine lists.
Schedule parties and take reservations.
Present bills and accept payments.
Resolve customer complaints regarding food service.
Success Metrics
Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews
Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings
Teamwork Management Performance Ratings
Qualifications & Requirements Work Experience: Experience in F&B required, experience in a hospitality environment preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements of the wrists, hands, and/or fingers.
Lifting: Carrying certain laundry supplies, linens and other items.
Language + Reasoning Skills Read, write, understand and communicate with others effectively using the English language.
Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Read and interpret business records and statistical reports in English.
Note
This job description does not create an employment contract, implied or otherwise, other than an at-will relationship. The Employer reserves the right to change or assign other duties as needed. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
What we offer / What’s in it for you? Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members
About the Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
Award highlights including Fast Company’s 2020 Most Innovative Travel Companies and Marriott/Hilton recognitions.
#J-18808-Ljbffr