Electricenergyonline
Account Manager (Bilingual - English/Spanish) - 6-month Contract Just Energy Loc
Electricenergyonline, Houston, Texas, United States, 77246
Overview
Title:
Account Manager (Bilingual - English/Spanish) 6-month Contract
Location:
Houston, TX (US)
Who We Are
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.
Account Manager
serves as the first point of contact for most customers when they have a problem. They must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience. The AM is expected to consistently provide excellent customer service to accounts, represent client needs and goals within the organization to ensure quality, and build relationships with clients and brokers to encourage new and repeat business opportunities.
Responsibilities
Manage large amounts of incoming phone calls and emails.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/Account Management team KPI's.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables.
Review all major deliverables to ensure quality standards and client expectations are met.
Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.
Manage customer expectations.
Responsible for retention of customers.
Communicate the client's goals and represent the client's interests to the team.
Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understand the company’s capabilities and service, and effectively communicate all offerings to the client.
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Account Manager (Bilingual - English/Spanish) 6-month Contract
Location:
Houston, TX (US)
Who We Are
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.
Account Manager
serves as the first point of contact for most customers when they have a problem. They must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience. The AM is expected to consistently provide excellent customer service to accounts, represent client needs and goals within the organization to ensure quality, and build relationships with clients and brokers to encourage new and repeat business opportunities.
Responsibilities
Manage large amounts of incoming phone calls and emails.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/Account Management team KPI's.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables.
Review all major deliverables to ensure quality standards and client expectations are met.
Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.
Manage customer expectations.
Responsible for retention of customers.
Communicate the client's goals and represent the client's interests to the team.
Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understand the company’s capabilities and service, and effectively communicate all offerings to the client.
#J-18808-Ljbffr