Arch Telecom
Overview
Retail Associate Manager ELMHURST | Queens Blvd role at Arch Telecom. We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand. What you\'ll do in your role
Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are their first focus, build meaningful connections with customers, and develop expertise in uncovering needs to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will work with your team to build required skills and assist the Retail Store Manager in all operational duties. What you\'ll do in your role Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store Explore individual needs and provide hands-on demonstrations of the latest technology in-store Side-by-side selling to find personalized solutions beyond devices and service plans, including accessories and IoT devices Guide customers through their purchasing experience with thoughtful questions and informed answers Assist Retail Store Manager in daily operations and coaching Become proficient in digital tools Demonstrate how our coverage stacks up in the customer\'s neighborhood and provide information about our LTE network Explain how plans and services enable customers to stay connected Introduce device and account inspection, review and troubleshooting processes Complete training on in-store experience, new skills and processes, systems and reference resources. Build relationships Collaborate with employees across channels to own the customer experience and resolve issues Identify and hand off small business leads Develop strong peer relationships and accountability for the company\'s success Provide first-class customer experience in a positive team environment The Ideal Candidate Will Bring
Leadership Competitive drive and confidence to succeed in a fast-paced sales environment Ability to lead your team, share best practices, while serving customers and resolving issues Operational, financial and performance management capabilities Amazing communication skills with your team and customers Prior wireless sales experience What\'s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises upon attaining milestones Opportunities for career advancement A culture of care and excellence Health benefits for full-time employees What \"must haves\" do you need?
Be at least 18 years of age High school degree or GED Ability to stand for long periods Ability to lift up to 25 lbs Reliable transportation Full-time schedule (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team. YOU BE YOU! Apply Now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net
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Retail Associate Manager ELMHURST | Queens Blvd role at Arch Telecom. We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand. What you\'ll do in your role
Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are their first focus, build meaningful connections with customers, and develop expertise in uncovering needs to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will work with your team to build required skills and assist the Retail Store Manager in all operational duties. What you\'ll do in your role Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store Explore individual needs and provide hands-on demonstrations of the latest technology in-store Side-by-side selling to find personalized solutions beyond devices and service plans, including accessories and IoT devices Guide customers through their purchasing experience with thoughtful questions and informed answers Assist Retail Store Manager in daily operations and coaching Become proficient in digital tools Demonstrate how our coverage stacks up in the customer\'s neighborhood and provide information about our LTE network Explain how plans and services enable customers to stay connected Introduce device and account inspection, review and troubleshooting processes Complete training on in-store experience, new skills and processes, systems and reference resources. Build relationships Collaborate with employees across channels to own the customer experience and resolve issues Identify and hand off small business leads Develop strong peer relationships and accountability for the company\'s success Provide first-class customer experience in a positive team environment The Ideal Candidate Will Bring
Leadership Competitive drive and confidence to succeed in a fast-paced sales environment Ability to lead your team, share best practices, while serving customers and resolving issues Operational, financial and performance management capabilities Amazing communication skills with your team and customers Prior wireless sales experience What\'s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises upon attaining milestones Opportunities for career advancement A culture of care and excellence Health benefits for full-time employees What \"must haves\" do you need?
Be at least 18 years of age High school degree or GED Ability to stand for long periods Ability to lift up to 25 lbs Reliable transportation Full-time schedule (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team. YOU BE YOU! Apply Now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net
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