FCX Performance
Overview
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Technical Inside Sales Specialist
role at
FCX Performance . FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Technical Inside Sales Specialist with FCX Performance/Simone, you will provide customer service expertise on a technical level. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results.
Benefits
In addition to competitive pay and all the benefits you’d expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.), you will also enjoy:
A lasting career – Career paths are available in sales, management, and operations throughout the country
Professional development and training
Team-oriented company culture
Join a local team with company backing
Essential Functions & Responsibilities
Provide customer service expertise.
Sell and recommend products on a technical level; meet with customers and others internally to sell flow control and heat tracing products; use sales tactics and product expertise to enhance the sales environment.
Sell company products and services by processing orders, price and delivery inquiries, providing technical and application information, soliciting orders and suggesting additional products in a fast-paced environment.
Maintain responsibility of orders from quotation to collection, including selecting and specifying products, responding to inquiries, processing orders and acknowledgements, and reviewing purchase orders for special conditions.
Check availability and verify ship dates; suggest related items to increase order size; review customer buying history.
Process and expedite orders, returns, and vendor returns; locate products, create purchase orders, and follow up with vendors for timely delivery.
Promote and maintain effective relationships with suppliers and customers; negotiate pricing and delivery with vendors when necessary.
Work closely with Outside Sales to solicit business, execute orders, and maintain superior customer service levels.
Communicate effectively as a member of the Branch/Division inside sales team and build rapport with customers through problem solving, attention to detail, and professional service.
Maximize gross margin by providing superior service, problem solving, and technical expertise.
Resolve customer issues such as warranty claims, product returns, credit and collection, and other service issues.
Other duties as assigned by Management.
Essential Physical Functions/Equipment Used
Able to operate standard office equipment (computer, multi-line VoIP phone system, printer/copier/scanner, etc.).
Must be able to sit for long periods while viewing a computer screen.
Previous experience with Prophet21 (P21) or similar CRM/ERP systems.
Preferred Education/Experience
Bachelor’s Degree preferred, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
5+ years’ experience in a Customer Service/Application Engineer role with an Industrial Distributor preferred.
Previous experience with Process Flow Control equipment required; valves, instrumentation, actuators, hoses strongly desired.
Work Environment
Modern, multi-function office environment.
Normal hours are 7:30am to 4:30pm, Monday through Friday; additional hours as needed.
In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $29-$33/hr depending on experience, including potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. All full-time associates are eligible for typical employment benefits expected from an industry leader (including Medical, Dental, Vision, 401K, life insurance, time off, employee assistance, etc.).
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws and regulations.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development Industries: Industrial Machinery Manufacturing
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Technical Inside Sales Specialist
role at
FCX Performance . FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Technical Inside Sales Specialist with FCX Performance/Simone, you will provide customer service expertise on a technical level. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results.
Benefits
In addition to competitive pay and all the benefits you’d expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.), you will also enjoy:
A lasting career – Career paths are available in sales, management, and operations throughout the country
Professional development and training
Team-oriented company culture
Join a local team with company backing
Essential Functions & Responsibilities
Provide customer service expertise.
Sell and recommend products on a technical level; meet with customers and others internally to sell flow control and heat tracing products; use sales tactics and product expertise to enhance the sales environment.
Sell company products and services by processing orders, price and delivery inquiries, providing technical and application information, soliciting orders and suggesting additional products in a fast-paced environment.
Maintain responsibility of orders from quotation to collection, including selecting and specifying products, responding to inquiries, processing orders and acknowledgements, and reviewing purchase orders for special conditions.
Check availability and verify ship dates; suggest related items to increase order size; review customer buying history.
Process and expedite orders, returns, and vendor returns; locate products, create purchase orders, and follow up with vendors for timely delivery.
Promote and maintain effective relationships with suppliers and customers; negotiate pricing and delivery with vendors when necessary.
Work closely with Outside Sales to solicit business, execute orders, and maintain superior customer service levels.
Communicate effectively as a member of the Branch/Division inside sales team and build rapport with customers through problem solving, attention to detail, and professional service.
Maximize gross margin by providing superior service, problem solving, and technical expertise.
Resolve customer issues such as warranty claims, product returns, credit and collection, and other service issues.
Other duties as assigned by Management.
Essential Physical Functions/Equipment Used
Able to operate standard office equipment (computer, multi-line VoIP phone system, printer/copier/scanner, etc.).
Must be able to sit for long periods while viewing a computer screen.
Previous experience with Prophet21 (P21) or similar CRM/ERP systems.
Preferred Education/Experience
Bachelor’s Degree preferred, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
5+ years’ experience in a Customer Service/Application Engineer role with an Industrial Distributor preferred.
Previous experience with Process Flow Control equipment required; valves, instrumentation, actuators, hoses strongly desired.
Work Environment
Modern, multi-function office environment.
Normal hours are 7:30am to 4:30pm, Monday through Friday; additional hours as needed.
In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $29-$33/hr depending on experience, including potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. All full-time associates are eligible for typical employment benefits expected from an industry leader (including Medical, Dental, Vision, 401K, life insurance, time off, employee assistance, etc.).
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws and regulations.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development Industries: Industrial Machinery Manufacturing
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