Sales and Service Manager

Benefits: 401(k) 401(k) matching Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Training & development Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award-winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: Leadership roles Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Requirements: Ability to work with children Excellent interpersonal communication and organizational skills Must pass background examinations (included with training) Job Title: Sales and Service Manager Reports to: General Manager FLSA Status: Non Exempt Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations, and workplace employee activities. Duties and Responsibilities: Directs and controls daily operations to ensure the school runs according to GSS standard operating procedures. Assists General Manager and department managers with fulfilling daily tasks. Manages staff to ensure high productivity, performance, and employee satisfaction. Trains and oversees aquatics department for superior swim instruction; interacts with Deck Supervisors and Golden Teachers on class scheduling, student progress, customer service, and employee training. Provides sales and marketing training to qualified sales staff. Oversees retail and vending departments to achieve proper product mix and pricing. Trains and oversees private party staff to maintain SOP standards. Gains knowledge in Links software for bookings, scheduling, reporting, and administrative functions. Ensures a safe and sanitary swim environment through pool operations knowledge. Initiates and oversees workplace employee activities (“Fun” Department) to improve employee satisfaction. Implements and trains staff on the Emergency Action Plan and safety procedures. Maintains current certifications and professional knowledge in aquatics and management. Performs other duties as assigned. Education/Experience: High school diploma or GED required; Bachelor’s degree or higher preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, or childcare provider required. Management experience and swimming instruction experience preferred. Certificates and Licenses: Lifeguard, CPR/AED, and First Aid certifications required; shallow water attendant highly recommended. Work Environment: Regular exposure to heat and humidity; moderate noise level. Note: Each Goldfish Swim School is independently owned and operated. Wages, benefits, and employment terms are set by each franchisee and may vary.

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