Built
Overview
Join to apply for the
Client Success Manager
role at
Built . Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey. Responsibilities
Provide post-onboarding support for clients using standardized success playbooks. Monitor and drive product adoption of key stakeholders on key features through scalable training, webinars, and educational content. Execute one-to-many engagement strategies such as newsletters, webinars, office hours, and product discovery outreach to promote adoption and feature utilization. Create and maintain scalable resources (e.g., FAQs, how-to guides, onboarding materials) to address common client questions and improve self-service. Assist with basic business reviews to track progress, uncover opportunities, and support renewal readiness. Analyze client usage, activation, and health data to identify trends and guide proactive outreach. Conduct discovery for basic professional service needs and refer clients for deeper support when appropriate. Facilitate referral, testimonial, and marketing outreach activities across your portfolio. Collaborate with internal teams to share insights and enhance scalable processes. Maintain accurate and up-to-date client records in Salesforce and other internal systems. Who You Are
Naturally curious and eager to learn about client needs and product solutions. Comfortable working in a fast-paced, high-volume environment where automation and scale are key. A strong communicator and relationship builder who enjoys helping others succeed. Organized, proactive, and excited to grow your client success career in SaaS or FinTech. Qualifications
2+ years of professional experience in a client-facing role or demonstrated transferable skills. Strong analytical skills to interpret client data and develop actionable insights. Excellent written and verbal communication, time management, and organizational skills. Preferred Experience
1+ years in a FinTech or SaaS environment. Familiarity with the construction industry, commercial real estate, or homebuilder finance. Salary and Benefits
Salary range for this position is $65,000 - $75,000 USD per year. The pay range is designed to accommodate upward mobility in the role. Salary is part of Built's total compensation, which includes equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits. Equity and robust compensation package Benefits including health, dental, and vision insurance Unlimited PTO, 401k, flexible working hours, and learning grants Perks
The rare opportunity to disrupt an industry Career development and mentorship opportunities EEO and Privacy
Built is committed to ensuring safe, inclusive workplaces and to recruiting and promoting without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by law. Greenhouse Disclosure: When you apply, personal data may be collected and processed for recruitment activities. See privacy details for more information.
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Join to apply for the
Client Success Manager
role at
Built . Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey. Responsibilities
Provide post-onboarding support for clients using standardized success playbooks. Monitor and drive product adoption of key stakeholders on key features through scalable training, webinars, and educational content. Execute one-to-many engagement strategies such as newsletters, webinars, office hours, and product discovery outreach to promote adoption and feature utilization. Create and maintain scalable resources (e.g., FAQs, how-to guides, onboarding materials) to address common client questions and improve self-service. Assist with basic business reviews to track progress, uncover opportunities, and support renewal readiness. Analyze client usage, activation, and health data to identify trends and guide proactive outreach. Conduct discovery for basic professional service needs and refer clients for deeper support when appropriate. Facilitate referral, testimonial, and marketing outreach activities across your portfolio. Collaborate with internal teams to share insights and enhance scalable processes. Maintain accurate and up-to-date client records in Salesforce and other internal systems. Who You Are
Naturally curious and eager to learn about client needs and product solutions. Comfortable working in a fast-paced, high-volume environment where automation and scale are key. A strong communicator and relationship builder who enjoys helping others succeed. Organized, proactive, and excited to grow your client success career in SaaS or FinTech. Qualifications
2+ years of professional experience in a client-facing role or demonstrated transferable skills. Strong analytical skills to interpret client data and develop actionable insights. Excellent written and verbal communication, time management, and organizational skills. Preferred Experience
1+ years in a FinTech or SaaS environment. Familiarity with the construction industry, commercial real estate, or homebuilder finance. Salary and Benefits
Salary range for this position is $65,000 - $75,000 USD per year. The pay range is designed to accommodate upward mobility in the role. Salary is part of Built's total compensation, which includes equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits. Equity and robust compensation package Benefits including health, dental, and vision insurance Unlimited PTO, 401k, flexible working hours, and learning grants Perks
The rare opportunity to disrupt an industry Career development and mentorship opportunities EEO and Privacy
Built is committed to ensuring safe, inclusive workplaces and to recruiting and promoting without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by law. Greenhouse Disclosure: When you apply, personal data may be collected and processed for recruitment activities. See privacy details for more information.
#J-18808-Ljbffr